From the start everything went very well. There were a couple side steps but they were worked through.
Respondent had no comments.
We had numerous issues throughout the build process with Creative Homes. It has been our dream to build our forever home and to have it be a memorable experience. It was definitely a memorable, stressful, roller coaster experience. Some concessions were extended to us, but too many mistakes were made to cover them all. It was by no means an easy, enjoyable process. Between the pricing issues, laundry room door placement not fitting washer/dryer, basement door, driveway widening promises, wrong counter top pricing and install, cabinet colors and samples not matching, selecting backsplash that was discontinued and being surprised with the replacement. Lifestyle homes have a selection/options packet in which 60% or more of the options didn’t actually match what we received vs. what we were originally told, promised and showed. There are no checks and balances process. When Sophia enters the selections to purchasing there is no way to know what was promised and what expectations were set/given to the buyers. When you have new employee trying learn, someone should be going line item by line item verifying EVERY option in the home. Bathroom. Counters you get this counter top, kitchen counter top will be this, etc. some of the bedside manners of Sophia’s emails and texts could be a lot more customer friendly. I do appreciate that the owner Nick stepped up and took care of some of the issues for us and made some things right but the parts leading up to me reaching out to Nick directly couldn’t been handled a lot better. You really need to train for problems when they arise on how to handle them and what to say to your customers.. that would definitely help the overall experience buyers have.
Lots of items in home need to be addressed should have been addressed right after move in. Pretty disappointing. It’s as simple as an employee promised I’d get an answer on in-level flooring back in March. Still waiting for that issue let alone a phone call from the man.
Respondent had no comments.
We have been pleased with our home so far (1.5 months in). The team at creative homes has been great except for a couple minor frustrations: -we were given the wrong contacts for our HOA form creative homes and we still have not gotten a hold of the proper individual for personal home improvement initiatives. -the key to unlock our back door was never given to us and was likely lost by Creative homes so we don’t have a key for our back door, since it was never provided to us. We let Creative know but nothing was done. Overall, these are pretty minor inconveniences. We have enjoyed working with everyone and the quality of work on our home.
Respondent had no comments.
CJ was great he responded quickly and we felt he was working for us but expansion joints in garage are just cracks, level of dirt and dust on the basement and garage floors were terrible (have pictures)
No one contacted me at two months to determine if everything was ok. After the irrigation was completed I was not contacted with an owners manual or any information about how to maintain it.
Respondent had no comments.