Generally Eagle makes a good home but they have lots of turn over in employees and failed to transfer the prior commitments provided to the customer at first hand.
We bought a house that was finished but they were really helpful in making some changes before we moved in.
Our experience with working with Marshall and Sam was the best. They bent over backwards to take care of issues that came up at the final walk-thru.. The team, as a whole , was great to work with.
From the start of the sales process, through our Project Managers consistent communication with us, we had a great experience in building our house from another state. We appreciate the willingness to address any issues with senior management. Having our real estate agent involved assisted in the process. We would definitely recommend Eagle homes for new construction.
This is our second time having a home built, and so far, it has been a good experience. The prices in the Eagle showroom are definitely on the high-end side of things and that concerned my wife Carole and I from the start. I was the warehouse manager for Ferguson for many years in Oregon, and I know that everything costs more than it did when I was with them, but still! I also painted houses (interiors mainly), with a very good friend of mine that was a professional at his trade and was also the paint department mgr. at a very busy store where I also worked for many years. He actually went on to become a regional mgr. for Pittsburg Paints, and I do believe that I heard that he had actually moved up to the national level some years ago. I state this to qualify all that he taught me over the years that I worked with him, because I have to say that the paint job on the interior of our home is horrible! Low sheen paints on untextured walls are not a good combination! You can easily see EVERY flaw without really looking, but if you have the trained eye, you can see EVERYTHING! Very poor job throughout! Also, with the flat/eggshell paint, the surface becomes marred just by lightly brushing against it and it is also completely uncleanable when anything comes in contact with it, and no one should paint a bathroom or kitchen with anything other than what is actually specifically made for those rooms for because of the moisture and cleanability. There is also just enough paint applied on our walls to just barely cover with a thin layer! I actually asked for an upgrade to at least a satin sheen on the walls and the amount Eagle came up with was $7,924! Absurd! I explained to Catherine in the Eagle showroom that the amount to just change the sheen of the paint was ridiculous and I felt like it was extortion to see just how bad I wanted the change!! I have a lot of pics and a lot of notes on where touch-ups need to be done when it comes time. There second most disappointing part of our new home is the landscaping. My wife Carole and I landscaped our home in Oregon ourselves over the 24+ years we lived there, and it was easily the nicest house out of like 60 in our small subdivision. When it came time to sell, the selling price was 50-60K more than the comps in the area just because of how the place looked! The third person who came to the open house bought it for the asking price because she fell in love with it! We closed on this home @ $487K+ and the landscaping is the absolute worst job we could have possibly imagined for such a home! We were not around when the sod was installed, but I am willing to be that they drove around the lot throwing it out and just left it where each piece landed! When you walk on the grass as you walk around the house, you have to be careful to not roll an ankle because there are hardly two pieces that are touching, and the ground was never rolled out flat in preparation of the sod or after!! Your sod for your new home also comes with plenty of fresh weeds to keep you busy from the get-go! There are also irrigation boxes here, there and everywhere (never seen so many boxes needed on one lot as we did all of our own irrigation too) and the main water risers are in the front of every lot down by the street instead of back up by the house and this is very unsightly. We cannot figure out why EVERY house has this ugly design?? One last thing that has just occurred over the past several weeks was an issue that I was having with my less than two-year-old dryer. I plugged it in one day to do dry some laundry and it was making a very loud noise and would only run for 5-10 seconds before shutting off. I called a repairman out and waited for a week, but he diagnosed it as a motor issue. I replaced the motor with an OEM one, but that did not solve the issue as I had the same problems. Another week of waiting, I got another guy to come out and he diagnosed as the start/run switch, but after some time diagnosing and trying to get it to run, we smelled smoke. He pulled the back panel off and part of the circuit board had fried! The price for that fix, along with the $120 service call, was not cost effective, so I bought a new dryer last week. I plugged it in and had the same problems exactly! This told me that it was an electrical problem, so after notifying our project manager Wally, I called the electrical company that wired the house. After just a short time of checking this and that, he determined that the wall socket had been wired incorrectly and that is what ultimately burned up the circuit on our original dryer and was also making the new on function as it did. No telling what could have happened had I left it plugged in for any extended period of time while I was waiting on repairmen! Now I also have to file a claim with Eagle warranty to pay the cost of having to buy a new dryer! We have only been in here for just over a month now and I held off on the survey because I just didn't know how I was going to answer these questions. My wife Carole and I are hopeful, and we know one thing for sure: We are certainly glad that we heard about Ryan Homes before we started this journey with Eagle!
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I was concerned about the quality of wood used. Several pieces didn't look solid. Overall good
There were aspects of our home buying process that were great. Emily at the design center was fantastic and made that process super easy. Alex, the assistant project manager, was as helpful as possible, but Eric, our lead project manager, essentially stopped communicating with us. It seemed that he was most concerned with meeting our close deadline versus managing the creation of a great product. Unfortunately, we have been disappointed in the project management of our new build, as evidenced by the large amount of issues that were left unaddressed at move on and have continued to appear over the past 90 days. There was an extreme lack of attention to detail resulting on multiple nail pops, inconsistent completion of our iron stair rings, areas of our plank flooring that don't connect, and rust appearing on our bathroom vanity lights. We never got to pick our counter top slab - it just appeared on our house without our input. We were under the impression that'd we'd go to the stone yard, but then were never directed otherwise or informed that it wouldn't be the case. This is the 2nd home build I've been a part of, and for $850k+, I'd expect better quality and attention to detail than we received. We didn't have anywhere near the amount of issues with our first home build as we've encountered in this home already and the price wasn't even half what we paid for this. While I'd love to recommend Eagle, and there were parts that were positive, the overall experience of quality and build project management was just incredibly disappointing.
My new home in Readers Branch is actually my 3rd Eagle home. I downsized from a larger 2019 era home in Readers Branch and previously I bought a 2007 era in the Villas at Innsbrook. I value the way Eagle has evolved its building techniques , finishes and the customer interaction experience with each one. Im proud to own an Eagle home and appreciate the teamwork that made that happen.
Still dealing with finish issues not resolved