Very friendly staff to assist with all my needs.
I have not submitted my 30 day warranty yet to Tarion. When I do will I receive notification as to when the repairs and concerns will be met?
Staff we dealt with were incredibly professional and amazing to deal with.
More control over subtrades, review of product before handover, community needs to be cleaned up , more communication from builder /owner regarding problems encountered
Floor plan is wonderful, the large ceilings in the great room us unique for a town home, along with the large kitchen and open concept floor plan. We had many walk throughs to see the progress of the home, and the online portal for designing that many other builders do not offer.
I would provide larger lots for town homes, as the current lots are very small. Prior to initial meeting with Sales Representative they should have reviewed the house that was identified as an interest as our questions were not answered and did not know the basics of the home. To provide updates on closing when the date is pushed back, we did not receive updates we had to reach out and ask timelines for the missing materials and the estimated closing date to inform our lawyers, insurance providers, and mortgage brokers and did not receive the closing date until 8 days before.
overall quality of product
The Kitchen - we paid the max of our budget in getting the kitchen to our liking but what we got is absolutely disappointing. None of it is to what we agreed on. We have been in touch with the EQ team in getting this sorted but its not transparent and we dont know what's happening and an ETA to get it sorted. The cabinets are complete mismatch, the extra features were not done.
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I like the homeowner portal that managed all the documents and allowed me to track the status
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Excellent sales team
Nothing for now
Amazing people, and quality of the homes. I don't have much experience with other builders but this seems very exceptional.
I would have loved to have bigger windows for the backyard facing bedrooms so more light outlets. I know with the high vaulted ceilings that was not possible but some other clever way of getting more light and sunlight would have been genius.
Very good communication throughout the construction process, the home just has a feeling of being well built. It is obvious that the finishings and attention to detail was given the appropriate time to do it properly.
It was excellent start to finish!!!!