As first time homebuyers, we were not given enough guidance in our design meetings. EQ could have been more forthcoming with providing information, guidance and recommendations in the design process. For example- When going over the electrical plans and upgrades, we had very little input from the EQ team. They were quick to tell us when something would cost extra if we asked, but there were no suggestions or recommendations for edits or updates that we’d have really liked and would have happily paid for. Since moving in, we’ve been waiting for Deslaurier to address open action items and EQ’s only response to us is that Deslaurier is non-responsive. This is very frustrating to deal with. We love the people we interact with at eq but would appreciate it if we saw improvement in these areas.
Mon expérience avec EQ Homes est pour le moment insatisfaisante, car plusieurs éléments manquent encore dans la maison.
Respondent had no comments.
There was some negatives during the design process and significant number of PDI related issues that brought down the scores.
Overall great experience from beginning up until now. I have been promoting the EQ experience to anyone willing to listen
Thank you so much for your support and for sharing your eQ Homes experience with others - it truly means the world to us! We’re glad to hear it’s been a great journey so far, and we’re here for you every step of the way. Welcome again to the eQ Homes family!
The contractors that came to finish drywall and painting did not have attention to detail. It seemed as though they were rushed to complete the job. However, the kitchen and cabinets were perfect along with the finishing of bathrooms. Same with tiling. Would recommend eq consider hiring different painting professionals and drywall installers.
Respondent had no comments.
Overall experience was excellent at every stage, however, there were a couple of items that could be improved. First, we chose a lot which it turned out could not accommodate our model. This information was not provided to us until we were ready to make an offer. We aren't blaming the sales staff but it appeared they didn't have this information readily available. Second issue was selecting an exterior colour package. Again it appears that the sales office staff did not have accurate information as to how each colour package would be applied to each model and elevation. It should have been easy for the architect to provide images of how each package would be applied to desired model and elevation.
We had a great experience with Alain — very professional, helpful, and made the entire purchase process smooth and stress-free. He was responsive, courteous, and ensured everything went well on the sales side, which we truly appreciated. However, our experience after the sale has been disappointing. We did a pre-delivery walk in February and by our possession date March, some items are still incomplete. One month later, many of these issues remain unresolved (e.g. missing kick plates and damaged cabinets, missing soft close mechanism on ALL of our upgraded cabinets, garbage pullouts, missing filler strips, damaged tile and scratches to faucet). Coordination between trades has been poor, and today's experience is a good example: the plumber came and determined that the toilet did not need to be removed to fix the broken tile that was noted during our close out inspection and left. Shortly after, the tile repair arrived and confirmed the toilet does need to be removed—then left without doing any work. As a result, no progress was made, and our time was wasted. It’s frustrating to still be dealing with an incomplete and damaged home a month after moving in, not to mention our cabinets are still missing many pieces and doors. We hope the company takes steps to improve after-sales coordination and service, as this part of the experience has fallen short of expectations or better yet, please do not deliver a house until everything is complete.
Overall I would say I am happy with my new home. It took a long time from start to move in, and yet there's many pieces still to be completed before we're done. I always felt it was all about EQ rather than me as the homeowner. Lots of CYA. Overly long documents, pressure to make decisions, comply with deadlines. Emphasis on technology which didn't add to the experience. That said I am not dissatisfied. Trades and products and upgrades overpriced and not as solid as I would have liked. All in all I am optimistic the final steps will be completed in a timely and acceptable fashion.