Only through persistent follow-up on numerous issues during our build were we able to realize the quality home we'd expected from the outset.
Prior to signing our building contract and giving Esperanza Homes earnest money and consistently during the early phase of our build, our sales representative assured us that (1) the Villas subdivision would be built behind a stone wall providing a barrier to traffic on Freddy Gonzalez Dr. and (2) our home would have a fence providing privacy for our green space and patio and shielding us from the adjacent parking space. Esperanza changed the planned stone wall to wrought iron fencing without providing is any notice of the change or offering us any opportunity to change our minds regarding the home or the money we invested. Further, Esperanza initially refused to provide us any privacy fencing for our home and only after months of persistent argument with Esperanza management and consultation with an attorney did Esperanza agree to provide us the privacy fencing we were initially promised. As a result of our experience, we have no incentive or intention to recommend Esperanza Homes to family or friends.
The home seems to be very energy efficient. My 1st electricity bill was only $77 in the middle of summer. I can recall paying up to $180 at my previous house during the summer. Someone once told me that there is no such thing as the perfect house. This is certainly true of my new house; however, so far Esperanza Homes has repaired/corrected the problems encountered with the exception of one issue that is still pending.
Sometimes communication was lacking. For example, 2 months after I moved in, I received a phone call from the company that installed the a/c system advising me that they needed to swap out my outside a/c unit as the one that was initially installed was a temporary unit. I was told my home needed a 3 ton unit, which was not available due to Covid 19 related shortages. The temporary unit was a 2 1/2 ton unit. They advised I should have been advised at the time of closing that it would be replaced when the correct size became available. This was my 1st notice. I contacted the construction manager, and he apologized for not previously mentioning this.
The discounts
The air conditioning ducts. THEY KNEW(the AC guys told me they had problems with this house and 1 other) there was a problem but decided to leave it be until we called to have it fixed. Why the hell is there AC vents inside the closets??? It's such a terrible idea!!!
Respondent had no comments.
When told about things that needed to be fixed during building process, that it wasn't swept under the rug.
The space
Management and the way you guys set the the 30 walk thru to fix the issues that come up still waiting on the to come fix some issues at hand.
Respondent had no comments.
Respondent had no comments.
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Todo quedo muy bonita
Nada
Everything was awesome
N/a
Alfredo was great to work with and helped me in every way during the process.
The contractor was not pleasant to work with. Lied to me numerous times on when my house was going to be completed and did no work on my house for weeks. Things I pointed out were never corrected and still waiting for them to be completed. When asking for information from him he (Carlos) never replied or never got back to me. He made the my first build experience ever unpleasant and ruined the experience for me.