ALL REVIEWS

Carrington Laned, February 2024

5

Review of Overall Experience

Respondent had no comments.

Livingston Laned, February 2024

3

Review of Overall Experience

My experience with Excel Homes during the home-buying process has been a mixed bag, marred by issues regarding snow-clearing commitments and a lack of responsiveness from the sales representative. Initially, I was pleased with the pre-sale discussions, which were informative and helpful. However, the problems began after the possession was completed. Despite assurances during the sale that snow removal for the shared pathway (which is 100 feet long) adjacent to my property would be handled by the city, I later discovered this information to be false. Attempts to address this discrepancy with the sales representative have been met with silence, indicating a concerning lack of accountability. Furthermore, upon moving into the property, I encountered numerous quality issues that did not align with the price paid. While I appreciate that Excel Homes has been very responsive in addressing these issues as they arise, I can't help but feel that more thorough testing and quality assurance measures should have been implemented beforehand, particularly for a first-time homebuyer like myself. I gave Excel Homes ample time, over a month, to rectify the situation before resorting to making this public statement. Unfortunately, their lack of action speaks volumes about their commitment to customer satisfaction and integrity. It is imperative that Excel Homes takes responsibility for rectifying these issues and improving their communication and customer service practices moving forward. In conclusion, I cannot recommend Excel Homes to prospective buyers based on my experience. The company's failure to address issues and uphold their promises has tarnished what should have been an exciting milestone in my life as a homeowner.

Savanna FDG, February 2024

5

Review of Overall Experience

Livingston FDG, February 2024

1

Review of Overall Experience

Livingston FDG, February 2024

2

Review of Overall Experience

'Very bed experience dealing with excel home team , sell person was good specially tarek and jeff , but once you deal with travis and coline good luck with both of them

Rangeview Laned, February 2024

5

Review of Overall Experience

Respondent had no comments.

Livingston Laned, February 2024

5

Review of Overall Experience

Satisfactory

Chinook Gate Laned, February 2024

4

Review of Overall Experience

It was a great experience overall but I didn’t got a chance to see the elevation of my house in 3D or an image. not satisfied with that

Creekstone FDG, February 2024

5

Review of Overall Experience

Highly positive from start to finish. The after-possession service has been wonderful as well. I highly recommend Excel Homes and would choose to build with them again in the future. Kent and Faryn at the Creekstone Sales Centre were exceptional.

Livingston Laned, February 2024

4

Review of Overall Experience

I had a good experience overall and I loved the extra moving help excel gave us and especially the gift pack upon possession as well as the location of my home

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