The home is well insulated and Hakes personnel has been top notch addressing questions and concerns. Any issues we have found in the house after purchase have been met with a "yes" and not an argument.
Fit and finish; nearly every issue we have with the home relate to fit and finish. Whether that's uneven/unlevel dry wall creases or poor painting or poor drywall work around a window or terrible tile work. There are several arches within the home where vertical drywall meets horizontal. Those creases are often not flush. Some of this poor drywall work around windows is terrible. Our guest bathroom window looks like it's installed crooked and the window in our master bath is atrocious. Furthermore, there is so much tile in this home and it all seems to be laid by someone with very little pride in their craft. The unfortunate fact is that this cannot be realistically corrected after the home owner moves in. There is new technology, at an inexpensive price point, that can nearly guarantee perfect lines and zero lippage. The fact that Hakes, a premium builder, does not invest in these technologies is disappointing. Much less their quality control as these different tile areas are being laid. Also, options for lighting, extra cabinets, upgraded hardware (drawer slides specifically) or external accent lighting, routing irrigation terminals to the rear of the home, and etc. should be offered. I would have been more than happy to have some of these things added to the home prior to move in. Overall, for a $210,000 home we're pretty disappointed in the overall fit and finish. It's all about the details.
Selene, Carlos and Ismael made the experience AMAZING. They all had an amazing attitude and superb customer service. They always strived to assure that things were going to come out fine and they would guarantee the work would be done. They were always on top of things and our needs with the home. These employees are valuable and very important assets to the company. The home is beautiful and in a perfect location. The price was also excellent!
Quality of the cabinets were different from the first home we owned. The quality is not as good as the home we had in Las Cruces NM, also built by Hakes. A lot of the craftsmanship was rushed and not done as neatly and properly as we expected. Things such as cracked granite, tile, splattered paint, crooked fixtures, and a sink that fell through the cabinets due to insufficient glue, were some things that were rushed. Some cabinet doors, an interior door, and the refrigerator door when opened, crash into the walls or interfere with another doors in the house. The last thing is we had a exterior door designed in our garage. We signed something saying that if the door wasn't put in correctly or was imperfect, it would be our responsibility and not the company's responsibility. This door allows water from the rain in, and bugs to enter. We were told, by a contractor that works with Hakes that the door was installed backwards and incorrectly. We assumed that the door would at least be installed correctly. It is disappointing that now we have to figure out how to fix this issue knowing that we have to fix something that was done incorrectly initially. We entrusted the company to make sure at least the basics were done correctly.
We like the floor plan and design, but feel like the workmanship was lacking. We are also concerned that 2 superintendents were fired (we believe)
My husband had to be at the job site everyday after his job. He always found something wrong and at times he had to clean up. He has pictures. Our bathtub is cracking where the caulk is. The outside has cracks in the stucco. The oven went out 3 x's.
The space of the home
Nothing
First time home buyer. Nice starter home
Higher quality skilled workers
Well built home, comfortable, modern and efficient.
Respondent had no comments.
Zane!! Hands down. I was he could have been more apart of the construction process and not just the sales side. He was always keeping us informed and the contruction and closing process was another story.
I had no walk thru except for the one right before closing. Absolutely no follow up occurred! Waiting for someone to take care of the issues has felt like waiting for the second coming. Absolutely no care to help. Nothing got done. Nothing. I had to have a busy med student come fix my window because I got sick of all the false promises. I would not move in until I could probably close my living room window. I can’t believe someone never came! I was lied to about what got done. I will never ever buy from Hakes Brothers again. Having to hassle the builder to follow up with fixing problems sections of tile never grouted, painting not completed, window not fixed, tape and texture not being complete after move in.. etc. I was told to sign even though things were not done at closing. I was told that they would get done while I was at closing. I felt the effects of buying a home around Christmas time and noticing the staff was completely overwhelmed. But even though they were overwhelmed they still solicited services such as shelving units, additional tile, and others while not completing or finishing the task at hand. I found that upsetting.
Great, open floorplan with high ceilings. Attractive from the street (AFTER the expensive elevation upgrade). The entire street looks the same, and it's far away from loud traffic!
My house was not centered on my lot, thus my side yard is bigger than my back yard. More customization options. Too many corners were cut, as they just hire various local contractors, and the work is non-uniform. Shoddy plumbing. No rear landscaping options. It took longer than told/expected from agreeing to build/buy the home to actually closing.
The team- Henry, Raul and Jorge were what made our experience great. We like the house but they made it easy. We heard that Jorge and Raul were no longer with shakes and we want them to know that they made a huge mistake. Without a doubt. We will follow them on our next purchase and build in a few years.
Respondent had no comments.
Sales Rep, Zane was the only person who was pleasant throughout this entire process.
Chose a different builder. Currently live in the home and have had to deal with the contract employees come into my home and give poor quality work. I was lied to by multiple hakes brother employees. Not a pleasant experience at all.