HD does a good job satisfying the client and trying to be as lenient as possible. It’s not a custom home but it closer than most high volume builder with a good working business model.
As a home designer, I would change a few things to this Millbrook plan. 1) I would put a pocket door between the master bed and bath sliding to the tub side so the light switches would be right inside the door. 2) I would like to have a button on the countertop by the faucet to activate the disposal. 3) the Frigidaire Gallery dishwasher is by far the cheapest Appliance. 4) I have had to plunge the toilets several times already in the first month. That concerns me since it’s just used “lightly” by two adults (not overloaded). 5) the cabinets are ok but I wish we could have been able to give them a more custom look/variety. 6) the floor selection was fairly limited. 7) some upgrades seemed to be overpriced but HD didn’t nickel and dime me on any questionable adds.
My on site builder! Lonnie