4.1

Move-In Experience Survey (30-90 days post move-in)

105 CUSTOMER REVIEWS

  • 5 star

    46.9%

  • 4 star

    46.0%

  • 3 star

    5.3%

  • 2 star

    0.9%

  • 1 star

    0.9%

4.1

Home Quality

4.1

Overall Service

3.2

Time Taken to Correct Items

4.2

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Hammond Farm, June 2019

4

Liked Most

Friendly helpful staff who are willing to find the answers to issues/ questions quickly

Would Change

In the Malibu there is a need for more storage in the upstairs. There is a nook in the loft that could be turned into a closet. As for staff, there could be more knowledge of sales procedures. We were incorrectly informed about options regarding or contingency, also more employees on thre warranty side error be helpful

Raindance, June 2019

4

Liked Most

We love our home! It’s everything we wanted in a home from Kitchen to Bar, to bedrooms, deck, view, lot size, driveway. It’s all great. Rhonda was great to work with. She doesn’t take your concerns and not address them. She checks in and still does to this day after closing and that’s a great quality to have in an employee.

Would Change

House- We have a 4ton AC and upstairs does not cool down and down stairs is freezing cold. If we put our ac lower than 70 it freezes. We would also change the color of our house as to we hate it and the trim, we would also add one more storage closet with shelving vs only having one in laundry room. Service- We unfortunately had a builder/superintendent who had plans to leave the company so I don’t think we got the best service or care from him. And the warranty department is a bit of a pain to deal with on getting things fixed.