4.5

Move-In Experience Survey (30-90 days post move-in)

219 CUSTOMER REVIEWS

  • 5 star

    78.4%

  • 4 star

    19.5%

  • 3 star

    2.1%

  • 2 star

    0.0%

  • 1 star

    0.0%

4.5

Home Quality

4.6

Overall Service

3.9

Time Taken to Correct Items

4.6

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Valencia Signature, July 2017

4

Liked Most

Respondent had no comments.

Would Change

Respondent had no comments.

Red Canyon Ranch, July 2017

5

Liked Most

Scott the builder was the highlight of the entire experience. That gentleman took extra time to make sure things were correct and were of the upmost quality. Also, Martha our initial salesperson was incredible but sadly left before we were finished. Amy took over and was good but we got all of our updates from Scott

Would Change

There are two things that come to mind: the suggestion of Citywide was convenient but we felt a bit snowed by them. Either they did not explain accurately or we left with a misunderstanding of how our rate lock in period worked. We left our initial appointment with Citywide believing that if interest rates went higher than a certain percentage we would be locked in from the jump at no more than one full percentage above where the rates were at the time of that initial. Come to find out, if the rate went that high we just wouldn't be obligated to buy. This was a shock. Of course we were going to buy after planning everything around it being built and selling our home before finding out about the obligation clause. This should have been crystal clear. Also hearing from other mortgage companies that Citywide was somehow connected to ideal (either owned by or in business with) felt a bit shady. The second was the fiasco with the sprinkler system. We asked from the start about a sprinkler system and were told different things. We were told that Ideal didn't do them first. Then we were told that Ideal did them but that they charged double what we could get in the open market. Finally, as we continued to push the issue (including offering to pay for it in cash before closing) we were continually discouraged from doing it. So we were forced to have a sprinkler company come in after closing, tear up the new sod, leave red clay trenches in our new yard and be a headache in general. After all that we eventually had a working system but had to pay a new company to come in and re sod areas so our dogs didn't track in red clay in our new floors and furniture.