It took four months past the promised possession date, and many items were still incomplete on possession day. Kensington’s realtor had provided a written email agreement stating that the development fee would not be charged for this plan; however, we were still charged $10,000 a month after signing the contract. Deficiencies reported during the pre-occupancy walkthrough remain incomplete, even after three months. This is the second home we have built with Kensington Homes, but we will not be choosing them again going forward.
We apologize for the delays and the issues you’ve experienced. We understand your frustration and appreciate your feedback. We’ll review your file and follow up regarding the development fee and outstanding deficiencies.
I would likely recommend Kensington but with a clause not to have some certain staff on their home project. Experience on relating with customer via project supervisor is a terrible and still a terrible experience. However the office response was okay but a specific personnel on regular site duties is nothing to write home about till date.
We appreciate your feedback and apologize for the negative experience you’ve had with our site team. We’re glad to hear your interactions with the office were positive, and we’ll review your concerns to ensure better communication and service moving forward.
Overall experience is decent, the amount of deficiencies that I am experiencing in the build is quite a lot and was not expected at all.
Thank you for your feedback. We are sorry to hear about the deficiencies you’ve experienced. If you have not already, please email our team with the details, and we’ll review and schedule the necessary follow-up.
Thank you for completing our survey. If you have any questions or concerns, please contact our Customer Relations team. Cheers!
Poor workmanship can be seen on the squeaking floors, leaking tap, cabinet misalignment etc.
Thank you for bringing these issues to our attention. We're sorry to hear about your experience and take your concerns seriously. Please reach out to us directly so we can address these problems promptly.
House was not cleaned prior to possession day. Large number of deficiencies by contractors with very minimal response from Kensington with timeline of resolution. Control cuts not done on garage foundation.
Thank you for your feedback, and we're sorry to hear about your experience. We take your concerns seriously and will be following up with our service team to ensure they connect with you promptly to address the issues.
We went with Kensington because of a referral of a friend. We also believed it was more premium and supposedly better than other builders. However, the team lacks customer service, poor communication to us and to each other, failed promises, and delayed reaction.
Thank you for sharing your experience. We're sorry to hear that we didn’t meet your expectations. Your feedback is important to us, and we're committed to improving our communication and service. Our Customer Relations team will be reaching out to you directly to discuss this further.
Its been 2 months since possession but nothing has fix on the problem we found out before moving.
Thank you for bringing this to our attention. We are sorry to hear the issues remain unresolved after two months - we will follow up with our service team right away to ensure these concerns are addressed.
Overall it was was a good experience, but they can improve in their customer relations
Thank you for sharing your feedback. We’re glad your overall experience was good, and we sincerely apologize if our customer relations fell short.
Disappointed in the quality of the front sidewalk. Tiles are coming apart, uneven and not butted up properly to the stairs. This needs to be reworked.
Thank you for bringing this to our attention. We sincerely apologize for the issues with your front sidewalk. WE will ensure this concern is shared with our service team so it can be reviewed and reworked as needed.