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Thank you for taking the time to complete our survey! Cheers!
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We’re sorry to hear about your experience. Please reach out to us at customerrelations@kensingtonhomes.com and we would be happy to look into what may have caused this and assist you further.
Most things have been great. As we live here for a bit longer, we start to notice a little lack of attention to detail (some missed spots on paint and drywall, slopping edging) but understand this isn’t a custom built multi-million dollar home. For the price, we feel like we’ve made a good purchase.
Thank you for your thoughtful feedback. We are glad to hear you feel you've made a good purchase! Your experience is important, and feedback like this helps us continue improving. While our homes aren’t custom builds, we absolutely want every homeowner to feel proud of the craftsmanship and comfortable in their space.
We were told that if we upgrade our appliances package, a water line for our fridge would be installed and when we received the house, we noticed that there is no water line and when we tried to get an answer, we were basically told that no water line is supposed to be installed. First, why does the selling agent use that as a selling pitch to convince us to upgrade our appliances package and second, why offer a fridge with a water souce if there is no water line in the package?
Thank you for your time. We’re sorry for the misunderstanding and the inconvenience this has caused. Please allow us to look into this further and review the details of your purchase. Our Customer Relations Coordinator will be reaching out to connect with you directly.
My experience was quite a good after all.
Thank you for sharing your feedback! We’re so glad to hear that your experience was a good one overall!
Overall, I had a very positive experience. The team was professional, responsive, and transparent throughout the process. The workmanship was high quality, and timelines were respected. I would recommend them to others.
Thank you for your kind feedback. We’re thrilled to hear you had a positive experience and that our team met your expectations. Cheers!
Kensington Homes was very informative and always responsive to our questions and concerns. We really appreciated their clear communication
Thank you so much for the kind words! We’re glad to hear our team was informative and responsive throughout the process. Clear communication is very important to us. Congratulations on your new home!
Excellent team that helped our family buy our dream home. Great follow up service post buying the home - helping us to navigate through the set up process.
Thank you so much for your kind words! We’re honored to have helped your family find your dream home. We’re glad our team could support you through the setup process post possession. Congrats!
While Kensington is responsive to my issues, the trades that actually address the glaring issues (there is a leak of unknown cause in my ceiling) are very unresponsive or come ill equipped to handle the issue. There is no follow up by the Kensington Homes customer service so I am quickly becoming a project manager. It is disappointing that there is no accountability from Kensington on the trades they hire to deliver customer service. This is a glaring gap in the service model. For this reason I am unlikely to purchase another Kensington Home and what I would caution family or friends on when recommending Kensington Homes.
We sincerely apologize for the frustration and inconvenience, it is certainly not the level of service we aim to provide. We understand your concern regarding the responsiveness and preparedness of the trades, as well as the lack of follow-up. Our Customer relations team will review your case and ensure the necessary actions are taken to address the ceiling leak and any related issues. Thank you for bringing this to our attention.
Overall a good experience. Beginning to find a few issues. Loose floor boards etc
Thank you for your feedback. We’re glad to hear you’ve had an overall good experience. As for the issues you’ve noticed, please email our service team and we can gladly look into.