Overall it was ok. But, there are few things i experienced for that i will not recommend it to anyone. Finishing of everything is worst. Recently stucco work done. Its spec home but still they put dash stucco which used to be done in 90s. There are more spec homes on same street but their stucco is plain or dragged
Thank you for sharing your honest feedback. We're sorry to hear that the finishing and stucco work did not meet your expectations. We understand how important these details are. Our Customer Relations team will be reaching out to you shortly to discuss your concerns further.
It was a great experience. We will definitely recommend Kensington homes to our friends and family.
We’re so glad to hear you had a great experience! Thank you for your support and for recommending Kensington Homes to your friends and family - it truly means a lot to us! Cheers!
Kensington is a well-reputed company in the market, which made us more inclined to choose Kensington over other brands in the same area for our new house purchase. The initial start was great, but as time goes by after you sign the contract, you start to see the problems that were not visible before. There is clearly an internal communication problem between teams; one department says one thing, and the other gives us a different statement. This miscommunication inside Kensington has caused us many problems, from time to get things in order to straight on negligence. When you get your keys to your new house, it is a time of extreme excitement and joy, but as you enter your new home, you are faced with a dirty house, which you spend the next whole week cleaning instead of moving in. All in all, I would say this is our dream house that we dreamt of having one day, and spent our hard-earned money and every dime of our savings on. Kensington should consider doing everything to make that experience enjoyable, not just completing the project and handing over the keys.
Thank you for taking the time to share your feedback. We’re sorry to hear that aspects of your experience did not meet expectations. While our team followed the processes and timelines as outlined, we understand how frustrating miscommunication can be and regret any inconvenience you experienced. Please know that your comments have been noted and will be shared with the appropriate teams as we continue working to improve the overall homeowner experience.
The realtor we had was amazing . She was so helpful and always returned our emails and in a timely manner. She went above and beyond many times. The house itself has been good. The rep that we met at the house to do our final walk through was a just as good. She was so thorough in going through everything in the house. She answered all of our questions. When we moved in we found a few issues but have had multiple different trades come out to fix things.
Thank you for sharing your experience! We're thrilled to hear that our Sales Agent and Walk through Coordinator provided such excellent support. We truly appreciate your feedback and are glad you're enjoying your new home!
Kensington Homes has been very communicative and responsive during the buying, possessing, and post-possession periods. I also find that there is a desire to "make it right" versus being a stickler to technicalities.
Thank you so much for your kind words! We're truly glad to hear that you've had a positive experience throughout the entire process. We strive to be responsive and solution-focused, so it’s great to know that our commitment to “making it right” has come through! Cheers!
Very nice.
Thank you for the fantastic rating! We're thrilled to hear that you're enjoying your new home in the lovely community of Bonavista!
Thank you so much for your kind words! We're thrilled to hear that you love the layout of your home and are happy with the customer service provided by Kensington Homes. Cheers!
We had a very pleasant experience with Kensington homes, starting with Allan with viewing the show homes and putting in our offer, Allan was exceptional at providing valuable information especially as we were first time home owners, the experience at the Design center was exceptional, Franca was very helpful in providing us choices and explaining to us the difference in each product option that was available, our building supervisor Troy was also amazing, the Kensington team was overall great to work with, our home was delivered ahead of schedule and we are thoroughly satisfied.
Thank you so much for sharing your positive experience with us! We're thrilled to hear that Allan, Franca, and Troy provided you with exceptional service throughout the process. We're also delighted that your home was delivered ahead of schedule! Congratulations and cheers!
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Thank you for completing our survey! We appreciate your positive feedback and high rating!
Excellent
Thank you for completing our survey! We're thrilled to hear that you're happy with everything. Congratulations once again on your brand-new home!