Nicole was extremely helpful in all aspects of the home building experience. Super fast in responding and getting an answer for us. She was our go to person during the whole experience. She deserves a raise or a bonus. I would rate her a 100+ out of 100. Project manager could have been quicker to respond or at least acknowledge texts/emails while he was finding an answer for us. Couple issues with garage flooring (wall extensions beyond the bearing surface) and culvert, final outcome was good but was like pulling teeth to get through it. After final walk through we have noticed many areas of the drywall that don't look good, the finishing has many blemishes.
The Korndoerfer Homes Team appreciates your time and feedback. We are thrilled that you shared your experience with Nicole and we appreciate your honest feedback regarding our Project Manager. We invest the time with all the surveys that are completed to be reviewed by our staff and Management Team. Our clients’ feedback is very important to us, and we do use these comments as a training tool. Our Warranty Department has vendors scheduled to be out at your home to address your concerns for the drywall and grading issues. Again, thanks for your feedback and we all wish you many wonderful years in your new home.
Respondent had no comments.
Thank you for trusting the Korndoerfer Homes Team to build your new home. We appreciate your time with completing the survey and providing us your feedback. Enjoy your new home!
Great experience.
Thank you for building your new home with the Korndoerfer Homes Team. We are thrilled that you chose us. Our Team wishes you many wonderful years in your new home.
The sales and building experience was great. Living in the home now seems to be uncovering the mistakes and lack of care in some areas.
Thank you for building your new home with the Korndoerfer Homes Team. We appreciate your time to share your feedback and concerns with us. Our Team reviews all surveys and our Operation Manager reached out to you to resolve your concerns. We appreciated that you provided him more information. Our Team wishes you many wonderful years in your new home.
Excellent
Thanks for sharing with our team your experience. We are happy to hear that your overall experience was "Excellent'. Our Team is happy that you choose to build with Korndoerfer Homes. Enjoy your new home!
Respondent had no comments.
Thank you for your time with completing the survey and sharing your experience with our Team. We appreciate you trusting the Korndoerfer Homes Team to build your new home and wish you many wonderful years.
Respondent had no comments.
Thank you for building your new home with Korndoerfer Homes. We appreciate your feedback. Enjoy your new home!
Respondent had no comments.
Thank you for taking your time to complete the survey and provide feedback. We are thrilled to hear that your experience went good. Enjoy your new home!
I would like better communication between designers/choices and contractors. More info as to what “can” be done on modifications. I feel I missed out on a couple keys improvements. Felt some were WAY overpriced.
Thank you for your feedback. Our Korndoerfer Homes Team appreciates your time to complete the survey and share your experience. Our Management Teams reviews and discusses all surveys. We hope that you enjoy your new home!
We love the house and happy with the outcome, however we did have problems with communication during the build. We were living 2 states away and our main complaint was we did not get adequate updates on the process. The design studio is amazing but the lack of flexibility when scheduling appointments was difficult for us. Driving over 4 hours from out of state and having to take off work because of no weekend hours is unfair to out of state clients. We would have appreciated weekend times for the design studio. Miscommunication about grass planting and driveway and walkway poured before move in cost us much more than we had anticipated. We were not informed that was a city requirement and believe that should have been communicated to us by you long before we were contacted by the city about potential fines. Very thankful for all the help from Brian coordinating getting this squared away very quickly.
Thank you for trusting the Korndoerfer Homes Team to build your new home. We appreciate your feedback and our Management Team is reviewing your concerns. Enjoy your new home!