You can tell they truly care and it is not just about the money for them.
Nothing. Everything has been fantastic!
Trust - their competence and not having to worry about the quality. Knowing we would be pleased with how things would come together and elated with the finished product! Knowing how much they cared and made the experience personal as well as shared in our excitement along the way :)
The only thing that could've been a bit better was having a dedicated project manager, (we understand there was some staff turnover). Just to provide more support on both ends to ensure consistency and that minor things aren't overlooked (i.e., undercabinet lighting).