Respondent had no comments.
Respondent had no comments.
Respondent had no comments.
Well taught and build home, exceptional customer service.
Trey was very helpful and went above and beyond in communication.
Respondent had no comments.
Overall the experience was good. There were a few hiccups that would have made that a 5 star experience. Rochelle at Sales was great, Lisa at Design was amazing, and Carrie in Lending was phenomenal! Phil was good, although we wish there was better communication, Bryan was also good.
Everyone from the sales reps to the builders and post move in has been wonderful. If there are any issues the team works quickly to fix it and communicates each step of the way.
Both the sales staff and the build management staff were exceptionally responsible to al of our questions and needs. We observed the build of our home and noted quality of design and build throughout.
In general the home looks very rushed. The main reason for the poor rating isn’t that there are problems, no construction is perfect, it is the fact that I feel like I need to constantly remind everyone that my home is still not finished and we have already made a payment. I feel like I was rushed to close so that I wouldn’t notice all of the issues with the home.