Terrible service. Constant promises of “we’ll do better at communicating.” Multiple instances of asking for specific issues to be corrected to not hear anything back. Should not be homeowner’s job to manage construction or finance team or subcontractors for repairs. Multiple instances of subs not showing up for repairs. Meritage is also violating HOA rules by dumping on vacant property across from our house and failing to respond to requests to clean up property. Should have trusted my gut when the first thing went wrong with the sales team and moved on to a different builder.
Respondent had no comments.
I wouldn’t recommend Meritage Homes for the builder’s representatives at the community for their attitude towards home buyers and lack of expertise toward quality of home construction . The Construction Manager, David crossed the line with us and was intimidating, condescending, racist and unprofessional. He didn’t do his job properly to quality check the work of the trade. Someone higher up in Meritage should come inspect the condition of the tiles in our house to evaluate how David even approved that kind of work. He kept telling us things won’t be perfect when things clearly needed fixed. Bringing up concerns with him made him act like an angry egoistic person. Why should the home buyer comprise on quality when the builder is not compromising on anything, including the higher prices for the house. Overall Meritage Homes did not demonstrate consistency with home construction. It is very very disappointing for a first time home buyer to be duped, misled and continually insulted by the builder.
From sales to completion of construction we feel both Dan and Misty have addressed all areas of concern to include conducted them selves in a very professional manner and big or small they are extremely responsive. We’ve truly enjoyed our experience
We love our house!!
So far it’s been great I can’t say enough about our builder he’s been very helpful kind and knowledgeable about this home wish he could have priced this home I know Covid has hurt a lot of things but we as Americans still have to live and get passed all of this hurt and pain bc it took my mother in law father and my mother so again it helps being around and getting help from someone like Jacob a true blessing
Respondent had no comments.
David, Tyler and Julie all were very helpful through out the construction process.
Good experience in buying a new home.
Respondent had no comments.