Customer support for the first 21 days was bad. Sales team was great!
For the most part my Meritage homes experience was great. I had some rough bumps during the financing process that cause some frustrations (employee transitions, etc...) but now that we're here, we love it!
Overall home buying experience was really simple and stress free.
Great
Desde el principio experimentamos racismo de parte de vendedora. Aparte nos entregaron una casa que no concordaba con lo que habíamos firmado ni que nos ofreció la vendedora. Y al final nos dijeron que estábamos pagando por eso que nos dieron. Cuando ellos ofrecieron otro paquete. Cero responsabilidad y cero interés por el cliente. [redacted] Si hubieran tenido cero estrellas les pondría cero a todo. Desilusionados y decepcionados. La calidad de los materiales de construcción y mano de obra es lo peor.
There have been many good and positive experiences with our interactions with Meritage. That being said there are many areas for improvement, mostly that have to do with the product itself and the quality of materials used. The customer service has been fantastic and the personnel you employee have been very good, from Jessica in the Sales office to Bill and Fidel on the warranty side.
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Great experience overall. From the sales agent Katrina, very professional and quick on reply and very helpful with the whole process. Great experience with the home move in with all the inspection and walk through with Gabby who’s also very helpful and quick on reply. We love our new home.
overall experience good. I can see some long cracks in driveway path to garage. House concrete construction need to improve.