Brad was absolutely amazing! GREAT personality..made me feel right at home in babcock, attentive to all concerns and everything was done in quicly as possible. This man deserves ALL the credit for my experience being as pleasant as it has been so far! He should definitely be rewarded!
Our experience with Meritage Homes has been very positive so far. The team has been professional, responsive, and supportive throughout the process. They have been helpful in addressing our questions and guiding us along the way. We appreciate their commitment to customer satisfaction and look forward to continuing the process and enjoying our new home. We would definitely recommend Meritage Homes to others.
Love everything and everyone associated with meritage homes
From start to finish our experience was pain free. Site Manager Brad has been anabsolute delight to work with. He listens to your concerns and gets them addressed quickly. While this is out of his control the communication between the contractors and their employees needs to improve in my opinion. All in all I highly recommend Meritage Homes.
I've been very happy with house responsive Brad has been to help me address any concerns or questions I have. My neighbors have also raved about what a great resource he has been.
It’s been the most pleasant experience I’ve ever had buying a home.
The team has been very responsive and hardworking from initial interest, through purchase. Now as an owner they have made sure that I am well taken care of and any warrantee items are taken care of. I would recommend to anyone!
Please note that delighted comments only reflect the work and help completed by the warranty individual Paul who took over for Troy. I am sure Troy is busy with several homes going on but from the first time we met one week before close issues we brought up were not taken care of until Paul took over. Several things were noted at the week prior to closing and several lingered and remained well past our closing day. I met with Troy prior to closing and we went through the house noting several things in which none were done the day of closing when we showed up. Luckily David was around and several things were able to be completed. The day after closing I sent Troy a text about a knocking our AC was creating downstairs but did not receive a response. That Monday after closing I still had not received a response nor did he send anyone by the house to fix any issues even after sending a follow-up. When I was not getting responses from Troy I contacted the sales agent Austin and Shelia our realtor to try to get things in our house fixed in which I was told by Troy my realtors job was done and she got her commission and she should be left out of anything to do with my house. Troy was unprofessional in telling me that it was my fault things were not getting taken care of because most people take a week off after they close on a home. I later had a conversation with Troy where he stated he would contact all the venders and get a date they could all come to help but instead he just gave them my number to contact me and in text conversations stated that the vendors would just contact me. Troy then finally came over and got somethings fixed with one thing being drywall. A painter came by but couldn't paint due to the drywall being wet and said they would comeback that Wednesday along with the AC guy that was finally coming over to look at issues we had for two weeks but Troy had not worked to get setup and fixed. On that Wednesday I reached out to Troy to make sure the painters stopped by as we discussed and didn't receive a response and no painters showed. This was an ongoing issue where I would take days off work or work from home with several things still needing to be corrected but Troy not having the vendors stopping by the house. Troy made this an extremely frustrating job for me and his lack of responses or action was a big reason that something that was supposed to be a great experience and fun time anything but that. Thankfully we were given Paul before our 21 days. Paul was professional and had all the issues fixed in a day.
Smooth process, beautiful home, wonderful community. Truly a blessing! The team was fantastic—great people to work with.
My experience was first class. Austin in sales was extremely helpful. Dave went above and beyond closing out construction and managing Punchout. I recommended well over 10 friends & families, colleagues to Meritage @ Terra Lago and so far one has purchased a home and others are planning. Thank you for making this experience so great and having a first class team managing it. I am in the construction industry for the ultra high end custom homes for 31 years.