Process was solid. I would have liked builder, John, to have attended final walk through. Craftsmanship errors were not updated on final walk through as many were listed in the “Misc” category and then never completed. Was told I only had one opportunity in the first year so wait for completion of form. I did enjoy the team, Erin, Dewey, John. I would recommend MJC and already have! Many friends are interested in neighborhood.
This felt like a used car experience. Do everything to get it closed and fight through any issues to get the money. Since that time zero follow up. I am sure that Michael would not have accepted a home with a downspout in the middle of his driveway, a crack in the cement of the front walkway and caulking on the outside of the windows that a seven year could have done.
I've had the experience of purchasing 2 new homes in the past year. One from mjc and one pultie. Being a smaller company I thought mjc would be hands down a more responsive company, that is not the case. I am displeased in a few aspects but primarily the lack of communication on 5 of the 6 cat 6 connection I paid to have installed. 5 of the 6 were not wired correctly. Att charged me to replace and rework the connections properly. The contractor who installed them did so improperly and did not test them. I'm waiting for my response and 3 emails. I'm also not happy with the attitude of your field supervisor. The people who work under him are great. I met with this man once and that was enough. I'm not the only one who feels this way. So I don't expect to hear from anyone and that will only solidify my thoughts on mjc.
An Overall great experience! Quality work, quality materials, excellent communication, and very easy to work with. They provided an opportunity for us to build our house(without a construction loan) and we didn't have to sell our current home until we were ready. We're very happy with the results!
The overall experience was manageable. Why do I say that well because from the start the communication was not great. We wanted to know our options to be able to decide which house/model we wanted to go with and what would work in our price range. We got nothing but resistance about not wanting to price out options. Having to drive and sit in the office in order to get updates because we would wait days to get emails back. Then we were told 12 months from when we sign the purchase agreement, did our selections over the new few months and finally had our final meeting with the builder just to be told it was 12 months from that point. Then we waited two more months before any work was started on the home. We were strung along for way too long and there was no care shown and was just given excuses. There were multiple things missed and not completed correct at our pre drywall. Electrical, floating vanity etc. seems odd that the buyer is the one who has to catch these mistakes and not the builder. The speed of the build dragged on and I know it’s not because of “quality” slowness doesn’t mean better quality. It was literally two week gap in between every step of the build I k ow bc I came to the house daily to see progress and look what was happening. I am happier that the process is over and I don’t have to worry if something will be done correct or not at this point and can move on with my life. I will say I was excited to work with MJC at first because I thought they were elite and was proven wrong very quickly. There needs to be more checks and balances on how ur clients/customs feel throughout the process and it shouldn’t be a stressful process but a fun and exciting one. Not sure if this feedback will even go anywhere but I voiced my thoughts. If ud like to know more please reach out so this was only portions of the experience.
Pleasant move in experience
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Overall service has been excellent, anything needing attention has been done quickly
MJC made an exciting time stressful. Starting with the initial meeting we had, we were given false information by Grace, which led us to sign a contract with MJC to build a home. Grace showed us an actual house with the layout we were purchasing (Logan floor plan), and led us to believe we could make changes to the floor plan of our new house. The house we saw had been modified to include a bonus space on the second floor. When we later had signed a contract to build a new home and tried to add a bonus space on the second floor, we were told we could not. We also wanted to relocate the fireplace (as the Logan floor plan shows two options), but were told we could not. Had we known these were not possible up front we would not have built this house. Along the way, Grace was unclear or incorrect about other things as well. She did not make it clear from the start that we would have to pay for appliances and lights out of pocket. These are huge expenses that we thought we could include in the home price and pay as part of our mortgage. We ended up putting less money down for the house because of these unexpected large out of pocket expenses. This should have been made abundantly clear from our first meeting. In addition, we had a certain amount of money we could use towards upgrades. The process of selecting upgrades takes place over several months, and I kept asking Grace for help with budgeting for certain things. She was not helpful and in the end we ran out of upgrade money and had no upgrade money left for things like flooring, adding solid doors, more tile work and a mud room built-in. There were many, many other things that happened along the way that made our overall experience bad. Another example is our mortgage banker we were trying to use for the construction loan did not get the necessary addendums he needed in order to complete the loan application. He asked MJC for these and was not given them. Barb started calling me and my husband and leaving threatening voicemails saying if we didn't use their preferred mortgage lender, we would have to start paying MJC a daily fee for closing late. We ended up not being able to use our trusted friend and had to use LMCU for our loan. These are just a few examples of the terrible experience we had with MJC.