Having problems with a crack in wall of Basement but John is all over it making sure it is being taken care of.
Lydia and Sam have been amazing from start to finish.
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My wife and I are so glad we went with MJC. We love our home and the process was so smooth from signing to closing.
Our experience started very well with Grace and Maggie at the Oakland Hunt model. We were happy with the progress and OK with the communication level (not happy, but OK). We did learn quickly to be very clear in any communication, and to document everything. With all the details, and lack of organization, topics would often get crossed in emails. We found responsiveness to be slow until MJC needed something, then a quick turnaround was expected from us, which we always tried to respect. Still, through the first year, we stayed positive and spoke very highly of MJC and our experience. We TRUSTED that MJC would keep their word to us, as we kept the business agreements on our end - this is in reference to timeline, communication, finishings, etc. Then things soured, and we would never recommend this company. The final months of our build were a nightmare and took all the joy out of building our dream home. We were told all along the way that MJC would build us a beautiful home - and you did, but the total lack of customer service deters greatly from any physical work done. Once the OH model closed and no one was on site, it became much more difficult to get a hold of MJC staff and to access our home, which was a bit frustrating. The closing process is very unfair to your homeowners who have spent seven figures building custom homes, only to be told they will only know one week in advance of getting the keys. It is clear many of the delays on builds are due to poor project management, and failure to appropriately line up the trades - sometimes leaving homes sitting without progress for weeks at a time, which can result in tens of thousands of dollars in additional construction loan payments by your customers. The meetings with Toni are pointless. She is merely there to take notes of what you select and offers little guidance. In our case, a critical note did not make it to the final plans - and we were told it was our fault. And the cost to fix it is on us. How insane considering MJC could have fixed it for a very nominal amount to help keep a customer happy. When every single one of our appliance utility point was wrong on move-in, we were told our appliance people shouldn't be so particular. Yet these were all wrong literally according to the specifications in the manuals, which were shared with MJC months and months in advance. In addition to the emergency electrical work for the fridge, speed oven, and dishwasher, the installers had still had to adjust the box behind the wall oven, cut a niche in part of the cabinet where the range hood goes, and cut into some of the trim in the laundry room for the dryer vent to fit properly. MJC then proceeded to argue with the appliance company over the hood, which is now essentially rigged into place. All of this was directly in the specs sheets of the appliances. We are a month into our new home and still don't have appliances fully installed due to these issues. We've also paid DOUBLE for a plumbing issue that is an MJC problem, and something we paid to have done during the build and was not. MJC's communication and customer care is horrific. You do nothing at all to thank your customers for working with you. You don't leave a housewarming gift. Apologies for issues, if you even get an apology, are empty. In these final months, it would often take a week or more to hear back from Grace or others. And even so, it would sometimes take a follow up email only to be told she was working on it. Why doesn't MJC use technology to stay in touch with customers? To keep track of addendums and add-ons? To send project updates and notes? Relying on antiquated Excel files and Rich Text Format documents is a sure fire way for mistakes to be made. But most of all, even if you choose to not embrace all the wonderful construction tech available, please care for your customers better. Our story is far from the only one. It's an amazing thing to spend more than one million dollars on a home and feel so uncared for, argued with, and ignored. We were considered "star" customers, or at least so we thought. I guess prompt payments and being easy to work with mean nothing to MJC.
First let me begin by outlining our primary difficulty with this experience of building with MJC. We are residents of Wisconsin moving to Michigan to be closer to our daughter and her family. So, getting to see firsthand progress on the building of the house at various stages required that we travel 950 miles round trip from Wisconsin. Therefore, appropriate, timely, accurate, and required communication was extremely important. To which there was a lack of. I've rated the Company as a 4. I think MJC builds a good product for the price point you're in. Didn't have issues with the Company, but rather with certain people. Fortunately, we had Barbara helping us get through some rough spots with Erin. We had John who was great to work with but at times difficult to get in contact with. Took us a while to realize, all communications and questions were supposed to go through Erin. Unfortunately, her response was poor at best. John allowed us to make some significant changes, even though it's not ordinarily done and we really appreciated that. He had some great suggestions that we incorporated into our home. Thanks John, for being there to help. The real issue was with Erin. I'm really surprised that she's still employed with MJC. She handles the details well but her ability to work with people really leaves a lot to be desired. She's an extremely poor communicator. She was difficult to contact and very poor at giving us updates and getting answers to our questions, and most of the time her response was an emphatic no. We labeled her the "QUEEN of NO". She's an extremely poor representation of MJC's claim to fame and concerns about their customers. We've spoken to other folks in the subdivision who have had to work with her, and they share the same thoughts, so we're not telling you folks anything here that you haven't already heard. Believe us, she is an absolute poor representation of MJC's fine folks we had the opportunity to work with. We met a number of the working crew who exemplified professionalism and really represented what MJC stives for, "CUSTOMERS ARE OUR BREAD AN BUTTER, TREAT THEM WITH RESPECT". My wife and I have been through four different home building experiences in our lifetime, and this was the worst one to get through. I could go on and on about the problems and poor communications experienced with Erin, but you folk's already have heard everything before from other customers. I've worked forty years in the manufacturing world, owned my own company, hired and fired some people for not treating customers properly per our company's moto, "THE CUSTOMER COMES FIRST", period, no questions asked. And I can tell you I would never ever have tolerated an Erin in my company. She would have been gone a long time ago. Believe me she's not doing MJC any favors. So, the real question here is, would we go through another building project with MJC or recommend them? The answer is yes, but only if we didn't have to work with Erin. We've now moved into our new home and are enjoying it. There are a few issues, but they are being addressed. So, thanks MJC we appreciate what you have done for us.
Process was solid. I would have liked builder, John, to have attended final walk through. Craftsmanship errors were not updated on final walk through as many were listed in the “Misc” category and then never completed. Was told I only had one opportunity in the first year so wait for completion of form. I did enjoy the team, Erin, Dewey, John. I would recommend MJC and already have! Many friends are interested in neighborhood.
This felt like a used car experience. Do everything to get it closed and fight through any issues to get the money. Since that time zero follow up. I am sure that Michael would not have accepted a home with a downspout in the middle of his driveway, a crack in the cement of the front walkway and caulking on the outside of the windows that a seven year could have done.
I've had the experience of purchasing 2 new homes in the past year. One from mjc and one pultie. Being a smaller company I thought mjc would be hands down a more responsive company, that is not the case. I am displeased in a few aspects but primarily the lack of communication on 5 of the 6 cat 6 connection I paid to have installed. 5 of the 6 were not wired correctly. Att charged me to replace and rework the connections properly. The contractor who installed them did so improperly and did not test them. I'm waiting for my response and 3 emails. I'm also not happy with the attitude of your field supervisor. The people who work under him are great. I met with this man once and that was enough. I'm not the only one who feels this way. So I don't expect to hear from anyone and that will only solidify my thoughts on mjc.
An Overall great experience! Quality work, quality materials, excellent communication, and very easy to work with. They provided an opportunity for us to build our house(without a construction loan) and we didn't have to sell our current home until we were ready. We're very happy with the results!