Respondent had no comments.
Overall service has been excellent, anything needing attention has been done quickly
MJC made an exciting time stressful. Starting with the initial meeting we had, we were given false information by Grace, which led us to sign a contract with MJC to build a home. Grace showed us an actual house with the layout we were purchasing (Logan floor plan), and led us to believe we could make changes to the floor plan of our new house. The house we saw had been modified to include a bonus space on the second floor. When we later had signed a contract to build a new home and tried to add a bonus space on the second floor, we were told we could not. We also wanted to relocate the fireplace (as the Logan floor plan shows two options), but were told we could not. Had we known these were not possible up front we would not have built this house. Along the way, Grace was unclear or incorrect about other things as well. She did not make it clear from the start that we would have to pay for appliances and lights out of pocket. These are huge expenses that we thought we could include in the home price and pay as part of our mortgage. We ended up putting less money down for the house because of these unexpected large out of pocket expenses. This should have been made abundantly clear from our first meeting. In addition, we had a certain amount of money we could use towards upgrades. The process of selecting upgrades takes place over several months, and I kept asking Grace for help with budgeting for certain things. She was not helpful and in the end we ran out of upgrade money and had no upgrade money left for things like flooring, adding solid doors, more tile work and a mud room built-in. There were many, many other things that happened along the way that made our overall experience bad. Another example is our mortgage banker we were trying to use for the construction loan did not get the necessary addendums he needed in order to complete the loan application. He asked MJC for these and was not given them. Barb started calling me and my husband and leaving threatening voicemails saying if we didn't use their preferred mortgage lender, we would have to start paying MJC a daily fee for closing late. We ended up not being able to use our trusted friend and had to use LMCU for our loan. These are just a few examples of the terrible experience we had with MJC.
Good experience
Pleasant experience, Maria and Rich are the best, the process from the beginning to the end went very smooth.
Respondent had no comments.
easy process, they met their delivery time
Overall I am happy with my new home. My only complaint is the drywall was clearly not dusted before PVA . When applied some blue tape and traced a level line it peeled off the paint down to the mud along the line.
Our rep started out real nice but during the course of the time it took to build our home She became increasingly distance, short and unresponsive. Not happy at all with our rep considering the fact we shelled out allot of money and we are always polite and professional with her. When we had to interact during meetings and email ls.
We bought a spec home through MJC. They were so helpful and excepting our contingent offer once we pulled the contingency the ball got rolling as quickly as possible for us to help accommodate our timeline with selling our first home. The walk-through went well and the team was very responsive to our minor Fix ups that we needed. The quality of the home is great. The design and overall layout is exactly what we wanted. We would definitely suggest MJ to any of our friends and family who are considering building or buying a new building.