The initial sales / purchase experience was excellent; however the after sales service/responsiveness is deplorable. We have called multiple times to request completion dates for unfinished work (which was recorded by Montorio on the initial walkthrough/inspection - when the keys were handed over)…. We also have requested updates on the timing for completion of other outstanding items - pouring the driveway, rough grade, etc. - which never seemed to be confirmed (ie. next week, weather hasn’t been good,….). Just want someone to provide “rough/firm” dates for the work to be completed. Exterior walkthrough/inspection with Montorio has not been completed as of yet - scheduled in the coming month (3 months after the house was handed over)! Seems like a long time since possession was taken and then the necessary repairs will have to be done. As a business owner, we are highly engaged and take great pride in our after sales service and would NOT tolerate the poor communication or lack of urgency in resolving outstanding issues. Endless excuses and failing to resolve or confirm realistic dates to your clients is unacceptable - you can and should do better Montorio! We had a tremendous sales experience with Pam - she is very attentive, patient, responsive and an extremely nice person to deal with. I believe your intentions as an organization are genuine and you do build a nice product, but it’s the lack of finished detail, eye on workmanship (your trades or supervision of the trades) lacklustre communication, and poor after sales service that is impacting my survey/opinion of Montorio Homes.
Thanks for the wonderful home!
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My experience was ok
The quality of the home is exceptional and the inspection team was very thorough. The design of our house matches both me and my husband's vibe, and it is timeless.
Not bad
The lay out and style of the house is nice, however some minute details which are not being seen is not really done properly. Contacting them regarding some works to be done takes long time . We are just disappointed because during the walk through before possession indicating what are those things to be fixed has not been properly address upon. Even the minor cleaning before possession which we have emphasized was not really done . And the most important one that we have been really disheartened was that our document was misplaced by them. And the worst thing is they have no idea that our document has been misplace by one of their employees. And that they consider this as a small matter. I will never recommend this to my friends and families.
Excellent service. 2 issues and they responded very quickly.
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