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The Project management experience was awful. Even after we went over all the changes at the framing stage, literally every upgrade or addition was made was missed until we pointed it out.
We had the best experiences all around with our new home. Teri is awesome and walked through every thing with us every step of the way. She was always available for questions and just made the whole process easy. Steve was also amazing, he’s done everything we’ve asked of him and answered all of our questions and was always very kind and professional. We couldn’t be happier with our new home and neighborhood!
The experience was an overall good experience. Getting the appointment scheduled with Rebecca then working with Michael throughout the purchase was great. I think areas to improve are perhaps giving the home owner(s) a folder or email on things that they should expect, list of utility companies to contact for services, list of things that need to be scheduled (In Charge “white glove setup”) in order to get the WiFi access point working, important contact information like the HOA phone number. The preclose walkthrough for outstanding repairs should be checked to ensure repairs were actually completed. Regardless I am grateful for the assistance with having some of those said repairs completed. I have already recommended the community to a friend who is currently looking to purchase a home.
We had an incredible experience from the start to finish of the building process. Teri and Steve were absolutely so incredible and helpful. They were very responsive and communicative. We really enjoyed the building process l.
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Respondent had no comments.
Sales person and contractor doesn’t even respond. I was one of the unlucky person where my builder got fired next day of my closing. They are several open issues I was reported to he and he said he will address them and talked me into closing the house, but he is no more with Pacesetter and all the reported issues are still pending and I was assigned a new builder and he is overwhelmed with his other home and I got little to no attention. I was rushed to close the house by sale person and builder with lot of pending items.
Sales team is good but after sales warranty response is not good it's very slow. Secondly, landscape ground level is also not good. Because of that rain water does not flow properly. Thanks Babur
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