ALL REVIEWS

Cy Becker, February 2021

4

Liked Most

Our location is the best

Would Change

When we had issues, they were not not solved.. still are pending

Secord, February 2021

4

Liked Most

Respondent had no comments.

Would Change

Respondent had no comments.

Mcconachie, January 2021

3.5

Liked Most

-Tankless hot water part of the plumbing of the home. -Smarthome system included in the home. -The diversity of our home and its design with Aspen. (Side lot with attached rear garage) -Laundry room space, same floor as bedrooms. -HVAC system -Mechanical room was moved to the front of the home- makes more space in the basement and a better plan for modeling our basement in the near future.

Would Change

-Better quality and stability of the wiring in bedroom closets. -Provide Smarthome abilities throughout the entire home, not just parts of the main floor, indoor and outdoor. -More help with smart abilities of the home locks/lights, and garage by Pacesetter. -Direct a purchaser to a Pacesetter member who was experienced of the home design (Aspen) we chose, for further information and recommendations. For example: what most Aspen home purchasers recommended most and what decisions they made building their home, and we could do the same. My fiance and I wished we expanded the garage more for more room- our vehicles just barely fit. Our sales rep and the showhome person stated it would fit, but it didn't. -More offers from Pacesetter. Fencing? Landscaping? Blinds? Nothing was included with our purchase, except the SmartHome system, but this was just recently implemented and doesn't offer the full abilities to the entire home, not to mention the entire main floor. -More communication between the sales rep and purchaser. More engagement. More inclusion and updates. More passion towards the home buying process to keep us in the loop of what's going on and what's going to happen next. More information based on the home and the buying process and the different options and ideas. More communication. -Lack of pantry space in the Aspen home or storage for cleaning supplies and vacuum/etc. -Garage did not come with a man-door. This should be included for many safety and convenience reasons. Disappointed we were required to pay more for this. -No drain in the laundry room- this is a concern because in case there were ever an accident, the laundry is upstairs and could damage both floors and cause a very serious accident below the laundry room (dining room area) -No drain in the garage- paid extra for this when garages should have a drain in Alberta with cold weathers and amounts of snow melting and freezing. -Larger garage- 2 normal sized cars BARELY fit. We have no space for storage in our garage, and now rely heavily on our basement for storage. We are very disappointed with this. -Larger spare bedrooms. -More examples of homes to show clients at DesignQ for different ideas of colors and themes for us to make better choices.

Mcconachie, January 2021

3.5

Liked Most

Respondent had no comments.

Would Change

Respondent had no comments.

Trumpeter, January 2021

5

Liked Most

Respondent had no comments.

Would Change

Respondent had no comments.

Hawks Ridge, January 2021

4

Liked Most

Marissa Gabel is very responsive and went above and beyond in ensuring I had the best experience and was able to take all the time I needed to look at the various properties that were on the market and their layouts.

Would Change

An explanation of how many people and extra services would would be coming at me after I signed the offer - there was zero explanation of these services

Mcconachie, January 2021

3.5

Liked Most

Professionalism :)

Would Change

It’s just covid time so some expectations during the possession date wasn’t made/explained to everyone. It’s limited, but hopefully after few months we’ll be able to discuss some more.

Tonewood, January 2021

4

Liked Most

House design

Would Change

Respondent had no comments.

Tonewood, January 2021

3.5

Liked Most

Respondent had no comments.

Would Change

I wish we were given more accurate responses to our questions. On possession day I was quite disappointed in my initial level of service provided. I had to really push to get my final walk through as the rep didn’t want to do any of it due to head office saying not to due to covid. We have yet to have our hood fan installed and have had no responsibility shown from pacesetter to have this resolved. I am hoping we have better service come spring when we are due to have our garage built.

Newcastle, January 2021

4.5

Liked Most

The people who helped me over email with signing up for billing and answering questions about living in a new home (Virtuoso people) were wonderful help.

Would Change

The keys provided to enter the doors were absolutely terrible. If they need to be buffed to be used successfully.. have that done for your home owner, don't ask them to do it themselves. It's a front door key, it makes a difference. One or two small things like a discolored panel below our sink was supposed to be taken care of in November we were told and still hasn't been changed.

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