There was some issues with the home when we got possession of it.
Thank you for completing the survey. We are sorry to hear there were some issues with your home. Pacesetter Homes stands behind every home we build, and we will be here to address any warrantable items that may arise.
basement height should be 9 not 8 nowadays and the quality of the doors very cheap
Pacesetter provides our presale clients the opportunity to upgrade to 9' basements should that be an option important to them. Presale clients are also able to go through our award-winning design center to select any finishing component, such as but not limited to doors. Your feedback about the completed preplanned spec you purchased is valuable to us. Information from these surveys is used when planning future homes. Thank you for being candid.
Fantastic. Howe was awesome!
Respondent had no comments.
I would 100% recommend pacesetter homes Darren went above and beyond for us throughout the whole process!
Thank you for completing the survey. We are thrilled you are so happy with the product and service you received. We hope you enjoy your home for many years to come. Pacesetter does have a great referral program for existing clients. Darren can provide you more details.
As a first time home buyer, especially building a home, I will not build again with Pacesetter homes due to the previous experience I received. I’m fairly happy with my home now, when or if everything that is wrong gets fixed. I don’t have much to express as the experience was horrible.
Thank you for completing the survey. We are saddened to hear you are dissatisfied with the experience you had. We value the information provided within the survey and will be taking steps to develop in areas of communication. Pacesetter Homes stands behind every home we build and will be here should any warrantable items arise.
I had a great experience with the Pacesetter team especially with Manpreet very responsive and answered my calls and concerns even on his off days. Thanks Manpreet
Thank you for taking the time to complete this survey. We are happy to hear you had a great experience with Pacesetter Homes. We hope you enjoy your home for many years to come.
The Concierge Marwa is an absolute star. She is responsive and patient. I however do not feel valued by the company as soon as i get the keys. Landscape is not done and there is no information on when that will be done. The rail for the back steps is not done, no information from Pacesetter. Lack of follow-up and information about incomplete jobs is a huge downfall for this company and a real reason I hesitate to recommend this company.
Thank you for taking the time to complete this survey. Pacesetter Homes sends two separate letters close to possession to set and manage client expectations for seasonal items such as when to expect concrete, rough in grading, parging and exterior painting. We are saddened to learn our efforts to keep you informed left you less than completely satisfied. We value feedback from the client's perspective as to what specific information would have improved your experience. Please email. We genuinely want to know.
Respondent had no comments.
Hello, We are writing to inform Pacesetter on our overall customer experience and highlight a few items that left us disappointed and unlikely to recommend Pacesetter to new home builders. 1. Vanity mirror discrepancy We paid a lump sum price to upgrade the ensuite to match the show home. The vanity mirror installed in our house is smaller than what is in the show home. We inquired on why it didn’t match and we were told there was no paperwork/invoicing for the upgraded mirror in the shown home records. We were then asked to pay the cost for the larger mirror ourselves. We do not feel this was a fair request, to ask the customer to pay more for the same product that was presented to us and we were under the impression we would be receiving, for what was already paid. We were also later advised that another house had this issue resolved before possession without the customer having to pay out of pocket. 2. Multiple electrical components were missed during construction. Outlet in garage was missed Outlet in basement was missed Cat5e upgrade to Cat6 was missed Multiple lights in the house flicker when on. Ticket has been inputted through ServiceQ, working on booking a date with them. 3. There was paint all over the floor on the day of possession. We had to spend approximately 30 minutes cleaning the paint off the floor ourselves during our possession meeting. Which saved Pacesetter time and money on coordinating and scheduling a contractor repair/cleanup. 4. The house was not clean when we took possession. Paint on floor, dirty countertops, un-swept floors. 5. Chateau Lighting has made several mistakes in installations which we needed to point out. Missed upgraded light fixture in primary scratches found on light fixtures crooked light fixtures 6. Exterior Smart Board Batten's were primed but not painted. 7. Communication was inconsistent after our original area manager, Billie, left. 8. We had to spend time waiting and coordinating with contractors after possession due to missing / non-functioning items. Electricians had to return after possession because the washer would not run due to improper outlet wiring Electricians made the Cat5e Upgrade to Cat6 before possession, but did not connect any of the wiring to the ports. The Telus technician had to make the connections We have been coordinating directly with star mechanical to have our a/c startup completed. We arranged an appointment with them and waited 3 hours for no one to show up. We then coordinated another meeting which was cancelled due to weather. The a/c startup was eventually completed. Multiple lights in the house flicker when on. Ticket has been inputted through ServiceQ, working on booking a date with them. Our efforts in the above have saved Pacesetter time and money 9. In general we found the overall building processes with pacesetter unclear and confusing. For example the addendums and the electrical/lighting coordination. Regardless of the above we would like to acknowledge and appreciate the hard work of the site superintendent, who has been thoughtful and accommodating throughout construction. Please review and advise if Pacesetter will be taking any steps to address the issues and improve our overall customer satisfaction, correct the mirror, and compensate us on our time and effort spent. Thank you for your attention to this matter.
Thank you for taking the time to complete the survey. We value your feedback and the time it took you to provide it. Pacesetter provides our clients an opportunity to visit our design center. We don't take lump sums to make a home match the showhome. The design process systematically goes through all selections line by line to capture the items most important to our clients. Through this process clients are able to add or upgrade anything from cat5 to blinds. Our clients are also able to book an appointment with the electricians to review and discuss all electrical components of the home. We are surprised to hear this was a problem area in this case as that is outside the experience are customers normally have. We will certainly take the time to review this process for improvements. Pacesetter Homes stands behind every home we build and do not expect our clients to contract trades directly for warrantable items. We will be there to address all warrantable claims made through the portal. If you are having difficulty with the portal, please reach out to us.