Initial walk through repairs were done quickly and satisfactorily. Quality of paint could be better as the walls scuff easily and not able to remove easily.
thank you for completing the survey. We are happy your concerns were addressed quickly for you. Thank you for your feedback regarding the paint. We will discuss this at our next product development meeting.
overall experience was really great. the only issue we felt was with the rigidity in moving the possession date. We think the buyer should have 1-2 day flexibility for preponing/postponing the possession date.
Thank you for completing the survey. We appreciate your statement of wanting flexibility around possession date. While we do try to accommodate client requests, when possible, our coordinator's schedules book up very fast and do not provide many open opportunities for amending the schedule, unfortunately. We do provide our clients a minimum of 35 days notice of when possession will be to aide them in making the necessary arrangements.
I'm satisfied with the quality of the home and the value of the property, however their responsiveness and customer service is quite bad.
Thank you for completing the survey. We are saddened to hear we disappointed you in the serviced we provided. Pacesetter Homes takes customer satisfaction very seriously and we would value hearing more from you about your experience and why you feel the service we provided was not to your satisfaction. Please email us and provide as much detail as you are comfortable sharing. We look forward to hearing from you.
Very good
Thank you for completing the survey. We are delighted you are so happy with the product and service you received from Pacesetter Homes. We hope you enjoy your home for many years to come.
Respondent had no comments.
Response is good
Thank you for taking the time to complete the survey. We are happy you are pleased with the service and product provided. We will go through your survey in detail to determine areas for improvement. We hope you enjoy your home for many years.
Respondent had no comments.
The buying experience was great, our sales rep was very friendly and transparent throughout the process
Thank you for taking the time to complete the survey. We are delighted you are happy with the product and service provided. We hope you enjoy your home for many years to come.
Great walk through experience and new home orientation.
Thank you for completing the survey. We are glad to hear you enjoyed your walk through experience. We value the score you gave us and will read through your survey to determine areas of improvement. We hope you enjoy your home for many years.
Respondent had no comments.
Thank you for taking the time to complete the survey. We are delighted at the 95.4 score you gave us for product and service provided. We hope you enjoy your home for many years to come.