The overall experience wasn’t good! Poor communication throughout the entire process with endless delays have really made this a terrible experience.
Thank you for taking the time to complete the survey. We acknowledge we had a longer than usual build time due to trade and supply shortages. While we did provide updates to all our clients regarding the delays we were experiencing, there are always ways to improve, and we value receiving this feedback. Pacesetter does stand behind the houses we build, and we will be here for our clients for years to come.
Waiting is long but worth it when I see the house beautiful
Thank you for completing this survey. We did have slower builds the last 18 months and deeply appreciate your patience. We are delighted you are so happy with your home and we hope you enjoy it for many years.
First class home builder. From start to finish they made the process very easy with no stress.
Thank you for taking the time to complete this survey. We are delighted you are so happy with the product and service we provided. We hope you enjoy your home for many years.
Sales/design Q was awesome and would recommend Pacesetter based on that experience. Construction/communication was lacking, process took a lot longer than what was said, finishings and cleanliness of home were not great.
Thanks you for completing this survey. We do apologize completion took longer than first estimated. Pacesetter stand behind every home we build and will be there for you should any warrantable concerns arise for you. We are delighted you are happy with the finished product and hope you enjoy your home for many years.
Respondent had no comments.
Negative, while pace setter won't use these comments due to the experience. I recommend if you use them start from square one prior to even the basement being dug as they may say its too late to change anything even if a consumer is willing to pay.
Thank you for completing the survey. We value the feedback you have provided. Pacesetter Homes builds products for various client needs. We do build presale homes which, as you said, provides our clients the ability to make all their own selections. We offer spec homes at various stages of construction. These are attractive to clients that need a home a little faster. During the writing process on spec homes we do provide documentation that outlines what types of changes can still be considered. Providing this at time of contract writing allows us to be completely transparent about what changes can be made. We are saddened to learn you are dissatisfied with your experience. While we cannot change the experience you had with us, Weldon value your heeled back greatly
Our overall experience was good. The suppliers were the ones with pretty big issues that still have not been fixed. We understand things are not always perfect with a brand new build but it did take 4 months longer than expected and the issues were pretty big with the cabinets and appliances.
Thank you for completing the survey. We are saddened to learn of your disappointing experience with some of our suppliers. Pacesetter Homes stands behind the product we provide and will work with you to expedite the completion of the concerns you mentioned. We do apologize that it has taken longer than it should have to resolve these matters for you.
Once the money is handed over, nobody cares.
Thank you for completing this survey. We are saddened to hear you feel Pacesetter Homes doesn’t care, as that does not align with our business practices. We would value learning from your experience and would love to hear more from you. Please email us and provide as much information as you are comfortable sharing. We look forward to hearing from you.
The overall experience was terrible, stressful and unnecessarily long. As previously stated, Pacesetter is a 3rd rate, unprofessional organization that should be ashamed of their performance. I will never work with Pacesetter or Qualico again, I'm thankful this is over and plan on taking all of our documentation and story to local news outlets in an attempt to ensure people don't build with Pacesetter if they can avoid it.
Thank you for taking the time to complete this survey. The build time was longer than estimated. Our build times were impacted by supply chain issues and labor shortages. This is no longer the case and our build times have returned to normal. We do certainly apologize your build time was affected. Pacesetter Homes was transparent about these delays and provided written updates to you and all our clients throughout the process. Pacesetter Homes stands behind every home we build and behind the experience we provide our clients, and as such we listened to your concerns and worked with you to come to an agreed upon resolution, ensuring your satisfaction. We are disappointed to learn through this survey that despite our extensive efforts to appease you, and despite your previous indication that you were satisfied with the agreed upon resolutions, you remain unhappy. We sincerely wish you well and hope you are able to enjoy your home for many years.
Waited almost 2 years to get the house after signing the contract. Still had a very unpleasant experience from the builder and stillman . Did not receive the house on possession date mentioned . because the fund were not received from the bank . The bank reported that the lawyer's account was frozen. We have booked many appointment during that time and because we did not get the key on time we had to cancel all of that. We lost money in many ways including unpaid leave I had taken during that time. Apart from that this caused the family mental trauma. Not a single person appologized about this matter and insted some of them literally lied to us even though we knew the truth. We didn't get any money back that we lost and as a first home buyer we need to be happy in the house and that is the reason we did not come up for any kind of legal move.
Thank you for taking the time to complete the survey. We are saddened to learn you are dissatisfied with your experience. It is unfortunate that possession did not go smoother for you. As I'm sure you can understand, Pacesetter Homes cannot turn the home over until the funds have been provided. All documents were provided by us in a timely fashion to ensure a smooth possession. It sounds as though some misinformation may have been provided to you as the likelihood the lawyers account was frozen is extremely miniscule. It is unfortunate possession did not go smoother for you, and if there is anything Pacesetter could have done to mitigate the situation, we most certainly would have. We do agree the build time was long. The trade and supply challenges COVID brought, did continue through your build, unfortunately and we do apologize for this. We are glad you are in your home now and hope you are happy in your new home for many years.