Respondent had no comments.
Respondent had no comments.
Pacesetter was very good up until the sale of the house and after that it’s noticeable how the response times increase and how people aren’t as eager to help with issues or questions.
Thank you for completing the survey. Customer Experience is very important to Pacesetter Homes, and we are saddened to hear we let you down. Pacesetter updates all our clients at 10 points during construction and after. These updates include the current milestone the home has reached along with pertinent information our homeowners need to be aware of. Our Sales professionals are expected to respond to client concerns within 48 hours of receipt. Volume of clients can sometimes impact that. On behalf of Pacesetter Homes, I do apologize for any inconvenience delayed responses may have caused. Based on your score you are happy with the home overall and we hope you enjoy it for many years to come.
Overall, the pricing is fairly comparable to other builders, but the major issue lies in the lack of coordination between teams. Once your home is booked, you’ll find yourself working with multiple departments that don’t communicate with each other. Unfortunately, this often leads to confusion, finger-pointing, and a frustrating lack of ownership. One piece of advice—if anything is outstanding on your walk-through day, do not take possession. Post-possession follow-up is extremely difficult, and once payment is processed, it becomes nearly impossible to get timely responses. You may find yourself spending hours trying to track down updates from different teams.
Worst place i have ever dealt with
Thank you for taking the time to complete the survey. We are saddened to hear you are disappointed with the product you received. We would value hearing more from you. Please email us at info@yourpacesetter.com and provide as much information are you are comfortable sharing. We look forward to hearing from you.
Respondent had no comments.
friendly and helpful staff
Thank you for completing the survey. We are delighted you are so happy with the product and service provided. We do have a great referral program in place. You can take advantage of it as many times as you'd like. Please reach out to Julien or Larissa for more information
So like our new home
I loved pacesetter homes. I like how caring and polite they are with us buyers.
Thank you for completing the survey. We are delighted you are so happy with the product and service you were provided. As an existing homeowner you are eligible to participate in our referral program. Please reach out to your Area Sales Manager for more information. We hope you enjoy your home for many years.
Respondent had no comments.