The sales person Karen was terrible; did not describe the correct house features and told us we could upgrade various items (railings, sinks, cabinets) when in reality, we could not. Showed up 15 minutes late to two meetings (initial meeting at showhome and first meeting at house) without letting us know. Pacesetters parging subcontractor damaged our freshly poured concrete. Their concrete subcontractor damaged our car. The ensuite shower ceramic wall tile is installed incorrectly and is taking longer than 1+ month to repair due to inefficient scheduling from Pacesetter. Would not recommend to anyone I know.
Thank you for taking the time to complete the survey. We do apologize that your concrete was damaged. Pacesetter worked with you on this matter and a resolution was reached. Our flooring contractor installed the wrong tile in your home which is unfortunate. They worked with you on this matter until a resolution to your satisfaction was obtained and all required work was completed prior to possession. It saddens us to hear that after options for resolution were presented to you and agreed upon you remain disappointed.
I was bit sad regarding the customer care experience, over all quality and building manger attitude.
Respondent had no comments.
Overall a good purchase but with some unpleasant experiences: 1. Our chosen exterior secondary siding color couldn't be used; as such the house color is all monochrome. 2. Selected cooking appliance was a gas range, however the outlet installed was for an electric stove.
Thank you for your feedback. We are sorry to hear you are disappointed with the secondary siding color on your home. While Pacesetter's process does include only showing colors that are available, the Architectural agent for the development is the governing body for the exterior appearance of homes and has final say on what colors are allowed in a community. Pacesetter Homes specifications indicate provisions for an electric range as standard. Presale clients, such as this select their appliances outside of Pacesetter Homes and are responsible for advising the builder if any upgrades are required. A gas line can only be added to contract via an addendum signed in approval by the client and the builder. Clients are able to have a gas line installed after possession should they choose and this happens frequently. Looking through this file, this upgrade was not added to the contract so the standard electrical was installed for the range. We do apologize for any inconvenience you experienced. We hope you enjoy your home for many years.
Pacesetter sold me home model calypso which is same model next to me . After selling they charged me more money so that they can change the front look of house because next house is same model. It was not my fault . Showed me that there will be two sinks in master bedroom washroom but will be one sink in common washroom upstairs . After that they charged me for additional sink in master bedroom washroom. Totally verbal commitment changed once they get initial deposit from me and mortgage approved for this pre construction homes. After 3 months of living in this house, door handles of some doors are falling apart. I have to fix it , door knobs are not straight aligned . You get shock from fireplace switch on off button. Worse experience with seasonal department , Nicole , she don’t answer for weeks and then will send you rude replies . I have proofs if you need . I demand man garage door , they denied, then what’s the purpose of buying pre construction homes. Even for moving tv plug little high, they charged me extra money. Basement kitchen not even enough cabinets to put your groceries in, saved money for providing me cabinets only on one side of kitchen and one side is just empty wall Washroom tub already getting clog . Didn’t install garage door opener from outside , saved money You are providing legal basement suite and not proving concrete pathway for tenants, at least tell this thing to me ,
Pacesetter Homes provides our presale clients opportunities to add a wide variety of products to their new home. They can add items during the contract writing process and any time prior to conditions being removed. Specifications of the products included as standard are provided within the contract package and the client has the opportunity to review prior to agreeing to the contract. This enables clients to review what is included already and make any upgrades they may want. Pacesetter does not partake in verbal agreements. There can be many things discussed prior to writing the contract that the client ends up not wanting for a variety of reasons. Pacesetter cannot add or remove any item from the contract without obtaining the clients signature of approval. Elevation (front of home) are mandated to the Architectural Guidelines the developer mandates. Architecturals requirements are explained within the purchase agreement, and it does specifically mention that homeowner is responsible for all associated costs. The client agreed to all terms and conditions of the purchase agreement they removed conditions on. Pacesetter stands behind every home we build and through our warranty partners will be there to look after any warrantable concerns that may arise.
Their staffs are polite and always ready to help. They also deliver promptly even earlier than expected. But rigid about changing what is on their plan.
Thank you so much for taking the time to share your experience with Pacesetter Homes! We are delighted to hear that you are happy with both your new home and the service we provided. Your satisfaction means everything to us, and it’s truly rewarding to know we’ve delivered a product that meets your expectations. At Pacesetter Homes, we're proud to offer flexibility for our clients with a variety of options. Whether you're interested in a presale home, which allows for personalized choices across model layouts, or a spec home, which may also accommodate model options depending on the stage of construction at time of purchase, we’re committed to helping you find a home that best suits your needs. Please note that modifications may be limited depending on permitting and construction timelines, but we’re always happy to explore options with you. If you’ve enjoyed your experience with Pacesetter Homes, we’d love for you to learn more about our customer referral program! It’s a fantastic way to share your story with friends and family while earning some extra spending money as a thank-you from us. Your sales team would be happy to provide all the details. We are grateful for the trust you’ve placed in us and hope you enjoy many years in your new home. Thank you again for being part of the Pacesetter Homes community. We look forward to continuing to serve you!
House is well constructed enough to start. If you can expect an A rating on the base of the house you need to be careful with anything they repaired. They will say anything C level and above is acceptable even though tge redt of the house is built to an A. It's like a hidden low quality you'll be forced to accept if any repairs dont go well. No financial compensation if repairs to an A level are impractical. It was hard to get paint info to buy for touchups. The people behind sales deliver their deal heartlessly with no explanation of why it's all they can offer. It's like they want to beat you down when they dont have a good solution to the problem.
Thank you for completing the survey. We are surprised to learn you are dissatisfied with the repair work you received as your comments do not align with the quality of work our serviceQ partners provide. Pacesetter Homes, through our serviceQ partners ensures any repairs done meet or exceed the requirements set out by the Alberta New Home Warranty program. Regarding your comment about delivering the deal, in order to respond more context is required. We will go through your survey in great detail and would like to invite you to provide additional context you may have by emailing info@yourpacesetter.com. We look forward to hearing from you soon.
Respondent had no comments.
From buying to any issues Pacesetter has been great.
Thank you for completing this survey. We are delighted you are so happy with the product and service you received from Pacesetter Homes. We do have an excellent referral program. Your sales team will have more information about it. Thank you for trusting Pacesetter Homes, we hope you enjoy your home for many years.
Terrible customer service experience.
Thank you for taking the time to complete this survey. We are saddened to hear you were disappointed with the customer service you received as this is not in alignment with feedback we normally receive about your Area Sales Manager. We will go through your survey in great depth to determine where exactly the problems were for you. Should you be comfortable with this request, it would be additionally helpful if you could email us at info@yourpacesetter.com so we can clearly understand from your perspective, where improvements can be made. We hope you are happy with the home itself and wish you many years of happiness in it.