Overall, my experience with Pacesetter Homes has been very disappointing and far more stressful than I ever expected. The only positive part of the process was dealing with our sales representative, Zoe, who was professional, knowledgeable, and genuinely cared about helping us. They made the buying process smooth and pleasant, unfortunately, everything after that fell short. Once construction began, it became clear that the focus was on speed rather than quality. Several issues identified during the home inspection were left unresolved, and after possession, getting anything fixed has been exhausting. Customer service is slow, often provides incorrect or contradictory information, and sometimes ignores emails completely. The construction manager, Sean was dismissive and unprofessional, when we said we would escalate the sump pit issue to the authorities if not resolved, he simply replied, “reach whoever you like.” Even reaching out to the sales manager, Kim, didn’t help, as it quickly became clear that everyone — sales, construction, and customer service — operates as one tightly connected team, protecting each other instead of helping the homeowner. It’s disheartening that what should have been an exciting milestone turned into months of frustration, wasted time, and disappointment.
The promise of a Pacesetter home is not the reality of the delivered product.
I loved working with pacesetter and would not hesitate to recommend them to anyone! My home is beautiful and well done, they are quick to answer any questions or concerns.
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We feel it’s too soon to make recommendations as work is not yet complete & we have not seen the durability of materials used
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Will forward in separate note .
I had a fantastic experience with Pacesetter Homes! The team was professional and attentive, ensuring that every detail was taken care of. The construction was completed on time and met all the specifications we discussed. The quality and craftsmanship of the home are outstanding. I highly recommend Pacesetter Homes to anyone looking for a reliable and high-quality home builder. Keep up the great work!