Overall I enjoyed the experience. I didn’t feel much stress about buying my new home. Everyone on the team was helpful along with communication. I couldn’t have asked for a better experience.
Was a good overall experience
Customer service was great! The welcome packages were the extra touch!
Respondent had no comments.
Overall, the experience was great however we would suggest having enough time to work on finishing the house as we had very less time as our garage door was not aligned correctly. Right side of the garage aligning was off balance than the left side. Left side is further down and right side of it was all the way to the top touching the ceiling. I saw some unfinished job for the toilet paper holder under the sink, and dryer did not work at all after we moved in. It did not turn on at all as it was the existing issue so construction manager came and fixed that right away with the help of technician team thankful for that. Also, had miscommunication with the closing date with the sale representative and the loan representative as they had different dates for closing if I hadn't told the loan representative the closing date it would have been delayed. Thank you so much for everything. Overall, we had a great experience throughout the process. We love our new home.
The home is veery low quality. I understood this to an extent going into the build, but the end product was even lower than what I had expected. My sales representative and main builder were very nice, but honesty was definitely not the policy. I was told basically whatever they thought I wanted to hear so I would sign the contract. The model home featured options that weren't even available as upgrades and there were no examples of the base options for many things. My driveway and patio are permanently stained with red, the builder told me "that happens when there is mud around", which I know to be a sorry excuse. Everything about this home screams poor craftsmanship and a lack of caring. I paid for the upgraded flooring only to find that it is incredibly low quality, it scratches with no effort and is rippling down the hall where the foundation was poured badly. I would have been better off not upgrading the flooring and spending that money to have a company install a better product. almost every corner has paint chipped off...the list goes on.
Respondent had no comments.
We love our home! LaQuanda, Aaron, and our lender Bahani all went above and beyond. They did things they didn’t have to do. Even coming to our home to help us. Bahani worked with us and is a great addition to the company. They all still check on us! We can’t say enough how we love our home.
My overall experience was very good, definitely became family with my team.
Great working with the realtor and the construction crew manager.