ALL REVIEWS

Unknown, March 2021

2.5

Liked Most

We do not and would not recommend red door to anyone with the experience we've had. We have a laundry list of issues that we've had to bring up and the builder made the issues to be miniscule and that we'd look them over and forget about them eventually.

Would Change

My wife and I would completely start the process over again with another builder. We closed a month ago and still haven't moved in the home due to extreme grading issues. Graders have been on site numerous times and make the yard worse, flooding worse to where water is coming on the back patio and inside the garage now. The builder doesn't seem to care and says they will take a look once it dries out.

Lee, September 2020

5

Liked Most

Respondent had no comments.

Would Change

Respondent had no comments.

Johnston, September 2020

5

Liked Most

Professionalism

Would Change

Nothing

Orange, August 2020

4.5

Liked Most

Jackie was instrumental in designing the house to fit our particular needs. Her design ideas were on point and she incorporated our design needs. She worked so well with our daughter on finish choices. It was a pleasure working with her. Our builder, Joe, provided impeccable service. He provided comprehensive updates throughout the build. He completed the build on time and on budget in spite of the never ending rain. He was always respectful and responded promptly to concerns and issues.

Would Change

I don't know that I would change anything. The process was clearly explained and our two primary contacts, Jackie and Joe, provided excellent service. The only comment is that we wished we had a more comprehensive final walk-through. We did not realize that the house orientation also served as the final walk-through. We would have had a more detailed punch list. Having said that, our house was finished as Covid-19 was beginning so we are happy that there was no delay.

Sampson, August 2020

4.5

Liked Most

Respondent had no comments.

Would Change

Painting and finishing touches , looks rushed to finish and move on to next

Wake, July 2020

3.5

Liked Most

Respondent had no comments.

Would Change

I wouldn't have use this builder. There are too many issues with my brand new house for me to confidential say that this was a pleasant experience or a company that I would refer other people to. It is evident that low level, inexpensive contractors were used and given little to no oversight from Red Door to ensure quality outcomes. We have crooked countertops, bubbles in floors, terrible interior paint, doors that won't close, a light that doesn't work, most of the walls aren't square, the drywall was cut too large around the door bell, cabinets that don't match, a refrigerator that was glued together after being broken during installation, hot/cold settings reversed in our master bathroom, unfinished outdoor posts/beams. The quality of the output has been disappointing to say the least. We received very little communication during our build even after things seemed to go astray. There has been very little effort from Red Door to create goodwill or restore our confidence in their product.

Chatham, July 2020

2.5

Liked Most

It's over

Would Change

Shitty lights flicker all the time. Shitty fireplace was a waste of my money. Shitty workmanship all around. I had to personally inspect and point out many flaws during the building process. RDH is totally inflexible and wouldn't work with me to resolve issues.

Wake, June 2020

1

Liked Most

Absolutely nothing.

Would Change

Everything. We had an awful experience, over paid, totally dissatisfied. Would NEVER recommend red door to anyone.

Orange, June 2020

5

Liked Most

I loved our builder Joe. He was beyond fantastic. He sent us eeekly updates, keeping us in the loop, he also was a very genuine guy that loved his job. He was knowledgeable and taught us a lot along the way.

Would Change

I wouldn’t change a thing. Everyone was nice and had great time management. They made it so easy for my fiancé and I.

Lee, June 2020

4.5

Liked Most

Customer service

Would Change

I possibly would have gotten the outside to be brick instead, depending on the price.

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