ALL REVIEWS

Customer Owned Land, May 2022

5

Review of Overall Experience

S&A provided us with a pleasant home building experience every step of the way. Our initial consultation was with Rich who was absolutely fantastic. He made the initial process seamless from taking us to see a model to finding us one that was being built to put us at ease that we were making the right choice on building the right home for our family on our lot. He even helped get our address set up. That’s what I call great customer service! We are then handed off to Anne who did an amazing job taking us on and going over the pieces that made our home truly ours. The no pressure atmosphere of the entire sales process makes the experience very pleasant and takes what could be a very intimidating task of balancing what we wanted versus what we needed now and what we were willing to do later and makes it a smooth process. We then worked with Rory who I truly can say was the best project manager we could have asked for. He helped the entire way through the project and was very responsive and got things fixed right away if there was an issue. I ask a lot of questions and I don’t think there’s been one he’s left unanswered. We love our house and have enjoyed working with the entire team at the Altoona sales office. If You are looking to build your home with a team that cares about you and gives you the security of a big builder while knowing you’re in good hands, don’t hesitate to build with s&a homes. Don’t be afraid to ask questions and point out defects as you build, they can’t fix an issue that they don’t know about!

Grays Pointe MF, May 2022

3

Review of Overall Experience

My experience with S&A homes can be split into three phases; purchasing the home, construction, and owning. My wife and I purchased our first home with S&A. They were very helpful walking us through the paper work and home feature selection process. They readily answered our questions, no matter how stupid they were or if we had asked the same question before. We felt like we could trust the individuals we interacted with and that they had our best interest. Purchasing the home was a very comfortable process and a lot less stressful than what I had imagined. During the construction phase, it seemed there was a lot of disconnect between the project manager and those at the S&A office. Our home was finished 3 months after the anticipated move in date. Seeing that we moved in Nov. 2021, this may have been residual from Covid-related supply chain issues. Regardless, this put ourselves and our previous landlord in a bit of a bind as we never knew if “this was going to be the week we moved in”. I think this pinch may have also resulted in some of the finishing details (paint, floor trimming, cabinets) not being completed correctly. Moving in was a little bit underwhelming just because some of these finishing touches were sloppy, or we were waiting on backordered supplies (and still waiting). We are very pleased with the location, floor plan, and appliances in the home. However, some of the mistakes we have found some shocking mistakes (i.e. crooked walls, uneven floors, foggy mirror, using different types of paint on the same wall). S&A has offered to come fix some of these things, and they have come a couple of times and made small improvements, but there are still a lot of attention needed. Sawyer has been very helpful in this process. He has been very approachable and genuine in his efforts to come fix some of these things, but he is very busy. Seeing that I’m a new homeowner I acknowledge that I could be a bit naïve and had my expectations of the final product too high. If I purchase another home from S&A I will plan on doing a lot of painting, trimming, and rework prior to living in the new home. While we ended up paying $X for this home, it feels like we were given $X*0.95 worth of product. My concern is that this is going to reduce the resale value of the home. I hope future home-buyers find this review beneficial and plan accordingly.

Customer Owned Land, April 2022

5

Review of Overall Experience

We are very pleased with our overall experience with S&A. We had a couple concerning issues during our build; however, Erika, Joe, Ben, Chad, and Joel went above and beyond to correct them. S&A should be proud to have them on their staff. We would build with S&A again, but they already built us our dream home!

Grays Pointe MF, April 2022

1

Review of Overall Experience

Terrible. We were nearly homeless twice while the building was happening because there was 0 communication. The guy who was at settlement was the most condescending prick. It ruined what should have been a special day in our lives.

Deerfield, April 2022

2

Review of Overall Experience

The entire process took over a year from the date of the deposit check to settlement. We were told several times by the sales rep that our price would not increase for materials and it went up $25K. The wrong size cabinets were ordered so that set things back. Westbrook did not properly grade the lawn which holds water like a swamp in the front and back yards. Also had a major leak through the ceiling within a month of settlement.

Steeplechase, March 2022

4

Review of Overall Experience

Long process due to current status of supply chain. No fault of S & A…. Overall experience was good and we were able to share process with 3 adult daughters.

Customer Owned Land, March 2022

4

Review of Overall Experience

The experience overall was good and straightforward, really the only issue was that the painter did a very poor job.

Customer Owned Land, March 2022

5

Review of Overall Experience

Respondent had no comments.

Grays Pointe SF, March 2022

4

Review of Overall Experience

Respondent had no comments.

Customer Owned Land, February 2022

4

Review of Overall Experience

We like our house and are glad we built it. We are still waiting on some things to be completed. It would be nice if that happened. Wish they would have given us more of a realistic end time from the beginning. It made it really hard trying to coordinate selling our other house.

  • PAGE 1 OF 1