Move-In Experience Survey (30-90 days post move-in)


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Home Quality


Overall Service


Time Taken to Correct Items


Would Recommend Builder


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Greenbury, April 2019


Liked Most

Over, seems like a quality builder with quality materials/products.

Would Change

More updates regarding contractors fixing issues after possession. More updates/better timeline for grading, landscaping, garage and fencing. Hirer quality appliances (stove, fridge and dishwasher seem lower quality).

Jesperdale, April 2019


Liked Most

Absolutely everything. When we initially chose Reidbuilt homes, we had a very very very tough time making that decision and not choosing San Rufo. When Reidbuilt went under, Ashley reached out right away to offer any support. She worked tirelessly to fight for us from day one until the home was built to find us a solution that worked for US. This is honestly the first time dealing with customer service, that we truly felt as though the company was looking out for our best interests and wanted to make us happy. And you absolutely did. You built us our dream home with everything and more. We loved the flexibility of the vendor choices and selections, it was amazing how much choice we had. And working with Tory was such a dream. He is fantastic to work with, very flexible as well, and wants to make the customer happy. Yazmin, phenomenal. Her updates, response times (Ashley's as well), and approach with customers is second to none. While we have our dream home now, we cannot wait to work with San Rufo homes again just based on this experience. We get non stop compliments on how amazing the house looks, how well crafted it is, from the seal, to walls, tiling, just everything. You work with absolutely incredible trades. We felt fully supported throughout our build, by everyone who works with San Rufo. I cannot spread your name enough to anyone wanting to build a home, as I know they would be as happy as we are. So thank you all so much (and John), for saving us from a terrible and heart breaking situation, and giving us an absolutely incredible home. We could not be more happy with you all! Thank you does not begin to say how much we appreciate what everyone did for us.

Would Change

I have nothing negative to say about our experience with San Rufo homes. We were a prior Reidbuilt customer, that San Rufo developed that plan on one of their lots to help us out, so while it is not a San Rufo design, they allowed us to change or modify their suppliers based on our prior contract with Reidbuilt. The only thing we would change is how many shelves in the closet. None of them feel like it is enough (this could potentially have been a flaw with Reidbuilts design not yours) but we did not realize until it was built how little shelving is in the closets. And the doors are incredibly low. We cannot have any bathroom carpets, or main entrance carpet which is very frustrating. We tried our best to be "picky" with the electrical walk through, however, it felt as though the electrician was quite lazy in spots, and there definitely are not enough light switched throughout our home. Often can only access lights from one location when there should be two. We may have overlooked this but do find it bothersome.