4.3

Move-In Experience Survey (30-90 days post move-in)

20 CUSTOMER REVIEWS

  • 5 star

    60.0%

  • 4 star

    33.3%

  • 3 star

    6.7%

  • 2 star

    0.0%

  • 1 star

    0.0%

4.3

Home Quality

4.3

Overall Service

3.7

Time Taken to Correct Items

4.2

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Infill, May 2020

4

Liked Most

We lvoe the layout / look of the house. We appreciate that when we had major issues, John dealt with us to resolve it.

Would Change

We would change the communication errors surrounding the build. Lots of surprises & poor workmanship. horrible experience.

Granville, May 2020

4.5

Liked Most

San Rufo Homes and Team consistently "walk-the-walk" and "talk-the-talk" on quality. They have high pride in their workmanship. As part of our walk-through, even the most minor deficiency was noted not simply by us, but also by Frank. If it wasn't good enough for him it also wasn't good enough for us. I get a sense that if it wasn't right and it was reasonable to fix, he would make it right. I am very happy to hear this. I also like the fact that John Stabile and the San Rufo team build only a few homes per year ensuring quality over quantity, and the family oriented unpretentious attitude of the San Rufo Team. I can see they have something very special here.

Would Change

The service I was provided by San Rufo was extremely positive. For the items I noted as less than Very Delighted was for the most part a result of our unique situation and timing (late summer sale/build with few options for modifications and COVID-19 for warranty). That said, some of the changes/improvements are: * Reduce the portfolio of builds a representative/designer was managing. Managing 17 to 20 new home builds by one person seems overwhelming and I saw some gaps in communication - a result of context switching from multiple clients (assumed). * Increase the knowledge of sales, designers, and reps on the architectural controls and design guidelines for neighborhoods. I saw knowledge gaps of reps being unsure of what was and wasn't possible, but more importantly the reasons for why something was not possible. * Better QA on quartz countertops. I noticed that our white quartz is not on par with what I have seen from family, friends, and professional installers. We just recently moved in and I am seeing watermarks, stains, and scratches even with an OCD attitude to wiping and cleaning our countertops. It may be bad luck we just received a bad slab of quartz, but quartz shouldn't be this high maintenance.