3.6

Move-In Experience Survey (30-90 days post move-in)

106 CUSTOMER REVIEWS

  • 5 star

    32.6%

  • 4 star

    23.3%

  • 3 star

    23.3%

  • 2 star

    11.6%

  • 1 star

    9.3%

3.8

Quality of Home

3.3

Quality of Experience

3.4

Caring Displayed

3.4

Overall Responsiveness

RECENT REVIEWS

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Palomino Estates, August 2022

2

Review of Overall Experience

Terrible experience dealing with Sandy in the office. Kate was great to work with.

Sheppard's Place, August 2022

4

Review of Overall Experience

As described above, attention needs to be given to some of your subcontractors. We expected that there would be some minor fixes and attention needed to a few things in the home. However, there were more than expected, and some more serious than others. The issues we identified in the home have been addressed with one major concern remaining, poorly laid tile in the master bath. This is scheduled for repair tomorrow, 8/29/2022, and is yet to be evaluated as to whether or not it is satisfactorily completed, or if they even show up. In fact, the work was scheduled twice with a no-show both times, and I had to call them to obtain information. Also as stated previously, we have been very pleased with your on-site Sandlin staff and those we spoke to in the office. We were very excited to be able to get into a Sandlin Home, and even though there have been issues, we are still pleased with our decision and look forward to enjoying the home for many years to come. Because of our respect for Sandlin Homes, and our desire for many years to live in one, we feel that changes in the area of subcontractors need to be addressed.

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