3.8

Move-In Experience Survey (30-90 days post move-in)

115 CUSTOMER REVIEWS

  • 5 star

    33.6%

  • 4 star

    33.6%

  • 3 star

    14.9%

  • 2 star

    11.2%

  • 1 star

    6.7%

4

Quality of Home

3.5

Quality of Experience

3.6

Caring Displayed

3.7

Overall Responsiveness

RECENT REVIEWS

Show All Reviews

Versailles Estates, September 2021

3

Review of Overall Experience

Our sales agent Eugene is very professional. I have no problems with my service with Eugene or Brandon they did their best with what the had. Honestly because of the pandemic our experience was a little different. I'm sure if it wasn't a pandemic the experience would have been a lot better. Brandon the superintendent builder. Took his time with us explained everything made himself available to our realtor as much as he could. These two guys are the reason why I did not put 0 stars . They made my experience manageable. As for Eugene boss Blake. He is not a good person to work with. He is a liar and unprofessional. You don't ask your clients if the want their money back just because they want answers. All I got from Black was jokes and sarcasm which made him very unprofessional and made me frustrated to work with. The vendors are bringing this builder down. I never seen so many installation work having to be redone. The only thing that I did not have to call someone out to redo was the carpet. Everything was done sloppy or half way. I did settle on perfection. I knew halfway in the building process that I will have to accept mediocre work. Closing was the best part in this along with the initial visit with Eugene. The biggest issue for me is the vendors very uneasy about the quality of house that was built but hoping for the best.

Mayfield Farms, September 2021

2

Review of Overall Experience

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Sandlin Homes