Great value and efficient service.
After researching several builders Hayden Homes customer service and plans were the best we had seen. We went with the turnkey option and I can say our project manager Andy was a gem and I would recommend this company 10 out of 10. This company truly cares about their customer. We love our home and it was the best decision we ever made.
Our simplicity team was so responsive, never left us hanging and explained each part of the home building process in great detail. Our home turned out perfect
everyone we worked with was extremely helpful and made the whole process simple from start to finish.
Respondent had no comments.
Overall, we were pleased with the building process. Our project manager, Riley, always took the time to address our concerns and was diligent to correct any issues with the house itself. He was always careful to communicate with us promptly. I do feel like the attention given to the finishes on the house toward the end of the build was lacking and resulted in missed punch list items and sloppiness/laziness on the part of the subs. we got tired of pointing out the same problems with little to no results. we decided to just do it ourselves after we moved in.
Respondent had no comments.
We loved working with Simplicity! Our general contractor was so responsive and we could be as involved as we wanted to be.
From start to finish the customer service was outstanding!! The quality of workmanship can't be rated high enough! The kindness of the whole team, every department is simply amazing! We would stop in to see progress and the builders were always so pleasant and welcoming! The sales staff were never pushy and always accommodating! The project managers, WOW, is all I can say! Every question I had - answered and not just in a shut her up way but honest and ensuring i understood, every concern i had - responded to in a truly authentic way! They wanted to give us the house we wanted and it showed at each and every turn! I can't recommend these guys enough!!
The beginning of the process went very smooth, and we felt very supported and heard. During the last push to get everything ready, there were a several occasions where communication needed improvement. It felt like anything we tried to discuss or draw attention to was unacceptable. We felt more like an inconvenience in the last months and that other jobs were more important.