Respondent had no comments.
100% no complaints. Service was excellent. Our home in beautiful. From ground breaking to move in, in less than 6 months is unheard of these days. From meeting Todd to go over plans to meeting with Greg and Keenan through out the build was all smooth and uncomplicated. We had very few minor hiccups during the process and they were handled with clear communication and dealt with amazingly. Thank you all so much for our home. We were able to see our land go from an empty lot to a beautiful home and watching the progress, as well as, weekly updates kept us in the know and we were able to see the excellent service at its finest.
Better than expected; no horror stories like you hear other places. Mostly satisfied, not 100% because the main issue that was faced turned into a battle to get anything done rather than just simply communicating through the problem.
Very smooth build process! Minimal quality issues which were quickly resolved.
Our salesman, Mike was awesome and extremely helpful. Our project manager, Paul was a nightmare even going as far as calling after we gave him poor marks on the mid construction survey and saying “I told you if you make me happy, I will make you happy. Apparently you don’t understand that concept.” We requested having him removed from the project but he wasn’t. However we were able to use his supervisor Jamin as our contact person. Jamin got us through to the end. This was our 3rd house that we have built and it was by far the worst experience we have ever had. As far as quality goes, the floors squeak in several spots like it’s an old house. The driveway is already cracking because no rebar was used, and we had to have one of the bedroom door frames fixed because the door would stick. Simplicity was very responsive getting that door frame fixed.
The experience was seamless and pleasant and great communication and absolutely love the quality
The home was completed quicker than expected. Cory was great to work with and kept us informed thru the build. A great person.
Its never easy going through the building process. Our project manager Adam is very good at his job. The hardest part of our project was permitting delays ,clark county is tough to get permits, lots of extra cost and time delays. This pushed our project into winter. Lots of extra cost building in the winter. This is just part of building. We are very happy with or home. Thankyou to the simplicity team.
Respondent had no comments.
Great people who truly care. It was a pleasure working with everyone from sales, permit, billing, construction, and warranty. Class act people all around who really care. There were some processes/systems I think could be improved to help better the customer experience and expectations. It seemed like we were tossed around from stage to stage not knowing when or where the next step would happen... or who we were expecting to hear from. And some product and timing miscommunications that caused some delays and frustrations. The frustrations had nothing to do with the people - but likely siloed systems.