Respondent had no comments.
Respondent had no comments.
It was a great experience from beginning to end, particularly during the inspection process.
Amazing customer service. Love the home.
The agent I communicated with were very knowledgeable and provided valuable insight in the home buying process
Respondent had no comments.
Smoother than expected, all my questions were answered and punch list was completed quickly.
Quality is not up to the standard for price.
Our experience with Stanley Martin has been shy of “good” thus far. Although it began well, communication, updates, and responses began to shorten once committed to the home. Purchasing remotely is not easy, and though Cara and Barbara were friendly, updates were not consistent or timely. I do, however, want to highlight that Cara went above and beyond creating photo albums on Google which we were grateful for. Looking back, seeing the model home for the poplar was misleading and even our home specification sheet was misleading. On our spec sheet it clearly states “butlers pantry cabinets: match kitchen” and “butlers pantry backsplash: matches kitchen” yet no effort was made to rectify. It seems an administrative error but nothing has been done to accept responsibility for it, rather, we’ve gotten excuses as to how each home “says that” but find it extremely hard to believe. If I was asked whether or not to buy a home here, I’d tell the family to think twice because what you read isn’t what you get. Ultimately, Jordan was the highlight of the experience. He communicated timely, efficiently, and still goes above and beyond to ensure things are done correctly in the home. For a half of a million dollars, I never would have expected to face as many issues as we have, still to this day.
It was a seamless and exciting experience