Our home took 22 months to finish. No proper communication was given unless I had reached out. No compensation or apologies for delays. It’s been over 60 days of possession and I am still unfortunately waiting for 10+ unfinished items.
We have so many troubles on customizing homes. We have never given certain options . We dos mention on changes questions
We are impressed with the workmanship and quality of our home and Dave was instrumental in the process.
Respondent had no comments.
My overall experience with Sterling is not as I thought it would have been with professional.
I had a great experience since the day I entered the show home. Jack was very open and knowledgeable sales associate who listened to our needs and helped us find the right plot and house for my needs. Brittany from design centre was amazing and was an expert in her field. I left a lot of decisions to her in terms of colour combination and after looking at the final results I am glad I did. I couldn’t have chosen the right colour combination without her help. Daniella at kitchen craft was another person that I wanted to thank. She spent a lot of time with us to finalise the kitchen of our dreams and gave us multiple quotes and customisation options. She was very knowledgeable about her field and went above and beyond. After sales team including the site supervisor, Corrina, Victoria, Christine and Miles made the move in process much more easier. They were very accommodating during the site visits and made exceptions for me to move into my house due to certain delays to Mortgage approval. I am very satisfied with my purchase and I am glad I decided to go with Sterling homes. You guys truly believe in providing great customer service. I am looking forward to building more houses from Sterling Homes!
Respondent had no comments.
Respondent had no comments.
Overall experience was very positive. The negative feedback we have is minimal. One thing I can remember at the top of my mind is when we got the possession keys and entered our home the very first time, there was plenty of construction materials left in the hallway, living room, deck and pantry. We had to call a few friends to help us carry the material downstairs. This may be normal, but I feel like we wanted to enjoy our deck right away and couldn't, as we couldn't put our furniture there. That was our first impression. But I would say this is very minimal compared to the overall process, and how happy we are with our home.