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My experience with Sterling was amazing, from the moment I walked into the show home up to today. There is no concern that has not been addressed and every-time i needed help, someone is there to help, with so much kindness and understanding. I would like to specifically mention Alex, who including the most amazing Job she did through and through, came out on her day off, to see us take possession of our home. If thats not an amazing touch to great Customer service, i don't know what is. This does not undermine everyone else who walked this journey with us, you all contributed 1000% . Thank you 💯
Hi Tracey, Thank you so much for your incredibly kind words and for taking the time to share your experience with Sterling Homes. We are truly grateful to have been part of such an important milestone in your journey. It means so much to hear that you felt supported from your very first visit to the showhome all the way through possession and beyond. Providing responsive service with genuine care is exactly what we strive for, and we’re so glad our team delivered that experience for you. A special thank you for recognizing Alex. She is deeply committed to her homeowners, and it speaks volumes that she could be there on possession day to celebrate alongside you. Moments like that are what homebuilding is all about. We also appreciate your thoughtful acknowledgment of the entire team. Building a home is truly a group effort, and we’re proud to have so many dedicated people working together to create a positive experience. Thank you again for your trust in Sterling Homes. We wish you many years of happiness in your new home.
Respondent had no comments.
The buying experience was good, but the items that need repair or were not done has been not prompt. There has been many issues like the main suite bathtub - it seems like the team has been trying to do workarounds. They dug a hole in the cabinet to fill the missing spray foam in the tub, but I was told prior that right way would be to remove tiles and then add spray foam. I'm worried about leakage issues in the main suite bathtub. We had not been able to use the tub so far. Some items told in the final inspection were not taken care of and had to do again - still many things not fixed. Example the air filters have been missing from the basement filter, the humidifier water outlet was off - and we didn't find out about it until only a few days ago. The washbasin on the lower/main floor washroom - whenever someone washes hand over there -it splashes water over to the wall - and there are already water stains on the wall. Very bad design/choices for wash basin tub and tap. The inspector had flagged various cold spots and I myself have measured temperature at certain places which is colder by 6-7 Celsius. List of other items that need attention that has been written down in the deficiencies. The doors were not painted/primed on the bottom and top parts, there are certain places which still need paint. Several outlets were not properly fixed, and there should have been timer for exhaust in the secondary as well - all major builders provide that. We had hoped for better quality and service with the Sterling homes. I hope I can update my review if the warranty team still takes care of certain things.
Hi Navjoban, Thank you for taking the time to share such detailed feedback about your experience. We truly appreciate you outlining your concerns, as it helps us better understand where improvements are needed. Please know that our Warranty team is committed to addressing documented deficiencies and ensuring items are reviewed thoroughly. Your feedback regarding communication, repair methods, and timeliness is important and will be shared with the appropriate teams for review and follow-up. We genuinely value your patience and the opportunity to make things right. Our goal is for every homeowner to feel confident in both the quality of their home and the service they receive. We appreciate your openness to updating your review once outstanding items are resolved, and we remain committed to working toward that outcome. Thank you again for your detailed feedback.
The Sterling Staff are very thorough and responsive, and go above and beyond to ensure this a great experience. Our home is perfect and any concerns were addressed immediately.
Hi Colten-Lee, Thank you so much for taking the time to share your experience. We’re incredibly grateful for your kind words about our team. Providing a thorough, responsive, and supportive experience is exactly what we strive for, so it means a great deal to hear that you felt well taken care of throughout your journey. We’re especially happy to know you love your home and that any concerns were addressed promptly. Your trust in us is something we truly value. Thank you again for choosing Sterling Homes — we wish you many happy years in your perfect home!
Hi, Our first experience with Melissa during the buying process was good. But in the later stages (construction ) it keeps on deteriorating. Even though Ryan tried his best seen like he was overloaded with work so he could not pay full attention to the construction. Resulting lot of mistakes like poor paint job, construction dust left all over the house (Poor cleaning job) . We are living in the dirty/incomplete house for last 3 months. That was not our expectation. Now warranty team trying to fix those mistakes but seems like (Tak & Brent) are overloaded with work . There responsiveness is very slow its hard to communicate with them via email /text/phone . They do not reply to the customer/our messages. we still have pending issues. today cleaning appointment was scheduled but nobody showed up or called. We have been taking time off to get our house repaired and cleaned. Trec electric has failed to provide us the door bell and has not found time to install the motion sensor switch.
Hi Navpreet, Thank you for taking the time to share your experience with us. We truly appreciate your honest feedback. We’re pleased to hear that your initial experience with Melissa was a positive one, but we are genuinely sorry that the later stages of your homebuilding journey have not met the expectations we strive to deliver. Moving into a new home should be an exciting milestone, and we understand how frustrating it must feel to be dealing with outstanding items and cleanliness concerns months after possession. We also recognize how inconvenient it is to take time away from your schedule for appointments that do not proceed as planned. This is not the level of service we aim to provide, and we sincerely apologize for the disruption this has caused you and your family. Please know that your concerns regarding workmanship, cleaning, communication delays, and the outstanding electrical items have been taken seriously. We understand how important timely communication and follow-through are, especially when you are already living in the home. Our team will be reviewing the status of your remaining service items and missed appointment to ensure clearer communication and a more coordinated path to resolution. We appreciate your patience as our teams work to address these items as quickly as possible. Thank you again for bringing this to our attention. Your feedback helps us improve, and we remain committed to getting these outstanding matters resolved.
very good services staff are very helpful. Sterling homes follow up very fast
Hi Jithu, Thank you for taking the time to share your experience! We are so happy to hear you had a great experience with Sterling and our team.
Overall, experience was smooth. However, there are certain things which needs be looked at.
Hi Karan, Thank you for your feedback. We’re glad to hear that your overall experience was smooth. At the same time, we understand that there may be items that require further attention, and we appreciate you bringing that forward. If there are specific concerns that still need to be addressed, please don’t hesitate to connect with our team so we can review them with you. We’re committed to ensuring you feel confident and comfortable in your home.
Overall, I’m happy with Sterling. I feel like the house is well built. There is a real lack of attention to detail when it comes to some of the trades. Scratches, dings, poor painting, poor color matching. When we were building, we would constantly have to stay on top of sales and the trades, to ensure they followed the addendums. I was disappointed we needed to essentially babysit things like direction and placement of light switches and outlets. Overall, I will be happy with the end product, once the deficiencies are resolved
Hi Spencer, Thank you for your honest feedback. We’re very glad to hear that you’re happy with the overall build quality of your home. At the same time, we sincerely appreciate you calling out the concerns around trade workmanship, finishing details, and having to closely monitor addendum items during construction. That is not the experience we want for our homeowners. You should feel confident in the process without needing to manage details such as switch and outlet placement yourself. We take this feedback seriously and will share it internally as we continue working to improve consistency and attention to detail. We’re committed to ensuring outstanding deficiencies are resolved so you can fully enjoy the finished product. Thank you again for taking the time to share your experience and for choosing Sterling Homes.
Overall positive experience in moving into and purchasing our home.
Hi Joseph, Thank you for taking the time to share your feedback. We’re so glad to hear that your overall experience purchasing and moving into your home was a positive one. That’s exactly what we strive for. We truly appreciate you choosing Sterling Homes and wish you all the best as you settle in and make new memories in your home.