Our overall experience was good. Misinformation was provided through our walk thru and we were not advised that we could take longer than 1 1/2 hours to go over everything. We were under the impression that we had warranty so if anything came up afterwards that was missed, we would be covered. We have since learner otherwise. I know that the house can never truly be 100% but more guidance would go a long way especially for people who have never bought new.
Hello Christopher, Thank you for sharing your experience with us — we truly appreciate your feedback. We're glad to hear that overall your experience was positive! We understand how important the walk-through is, especially for first-time new homebuyers, and we apologize for any confusion or miscommunication during that process. We appreciate your feedback on more guidance throughout this process, and are working to improve how we communicate warranty coverage and walk-through expectations moving forward. Our goal is to make the homebuilding and possession experience as smooth and reassuring as possible, and we’re always learning from feedback like yours to do better. If you have any outstanding questions or concerns, please don’t hesitate to reach out — we’re here to support you. Thank you again for your honesty and for choosing Sterling Homes.
Sterling Homes did a phenomenal job from start to finish. They were so supportive and went above and beyond from the very beginning. They always answered my questions and surprised me with their continuous support. A+ customer service. I will recommend Sterling Homes to everyone and could see myself buying from them again.
Hello April, Thank you for taking the time to share your feedback! We are so happy to hear you had such a fantastic experience from start to finish. Thank you for trusting us with your new home!
I really valued the warranty team- we had a few tweaks (very typical in the home building process) that needed to be adjusted, concerned were quickly addressed, validated and solutions were quickly found. The warranty members seemed very attentive, very reassuring, and gave education as they went which is incredibly helpful. The more education homeowners can have- the better experience it is. Amanda, at the sales team, in Sora/Hotchkiss (Calgary location) was very reassuring in her section, she was quite responsive in emails, took time to understand our values and needs in a home to better understand home adjustment plans that would be more suitable to our family life (the need for quiet office space based off my career), the amount of space we needed for our kids to be able to grow up in the home). Amanda's follow up was incredible- and I do value her passion to her career. Trades people have all been respectful and kind, site supervisor was quite responsive as well when we had questions. We did have our home inspected by Nook and Cranny- who always provided really positive feedback about Sterling which was also reassuring! We love our home, and cannot wait to one day put up a 16 ft Christmas Tree in our open to above living space! My ultimate dream for my kids (creating holiday magic).
Hi Ryan, Thank you so much for your thoughtful and heartfelt review! We’re thrilled to hear that your experience with our team left such a strong and positive impression. It’s wonderful to know that they were able to support you through your homebuilding journey with attentiveness, responsiveness, and education along the way. It means so much to us that your new home is already helping you envision meaningful moments with your family! Thank you for choosing Sterling to help bring your dream to life. We wish you many happy years ahead in your new space!
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We felt supported during the purchase process. Our site supervisor was keen to ensure our needs were met and offered small extras to ensure we were able to complete any homeowner-planned alterations or additions. Both Alex and Kabir feel like partners and friends even post possession, which is comforting. Our inspector was very pleased with the quality of the product we received.
Hi David, Thank you for your kind review. We are so glad to hear that our team supported you throughout the process and made it enjoyable for you. Wishing you all the best in your new home!
I wish I could answer this separately for pre-possession and post-possession as those experiences have felt very different. Pre-possession: Lauren and Alex were great - super friendly, knowledgeable, responsive and made the experience fun. Some of the trades appts could have been better (eg Divine flooring was not ready for us, and then used the wrong plans). Josh was great with the pre-possession walk throughs and ensuring we were excited. Enjoyed the experience so much that recommended Sterling to my parents and had them not even look at any other builder. I would have given them 5/5. Post-possession: - Given the driveway was not poured at time of possession, I was given a drive that was largely mud meaning mud and dirt was being trapsed into the house. It was multiple emails with Warranty before some gravel was added in order to make it functional. - My lot is on a sharp decline - meaning access to the side door/basement suite was not great when the lot is not graded, and again, it's very muddy and slippy, and not safe. It was almost 4 weeks and after 6 emails back and forth in order to get those rubber mats put down so that we could access the door. Once laid, the person put some of the rubber tiles over 3 foot apart - so I had to go back one more time to get that fixed - something so simple took far too long to sort out. - Given the lot, garbage collects in it from the wind from other construction sites. However, my lot also had plenty of construction material on it - 2x4s with large nails, rebar sticking out of the ground, 8 foot pieces of pipe, etc. I was told would be cleaned up as soon as the weather was nice. This was not done - and again - multiple emails back and forth to get this cleared including photos showing just how bad it was. This was not safe. - Sterling says that they have no control over when driveways can be poured. However, were able to control when the driveway for their new showhome got poured. Telling customers (whose house was delayed for possession) in March, that they will get a driveway sometime before the end of August and that there is nothing Sterling can do, is especially disappointing. Overall I've found emails from warranty to offer solutions and say things will get done - but then no follow up to ensure that they got done. From a customer perspective, all departments in Sterling are still Sterling - so saying that Warranty does not have authority over certain pieces, means as a customer I am now having to talk to multiple departments.
Respondent had no comments.
Respondent had no comments.
I can’t find any issues or concerns with my experience.
Hi Tyson, We are so happy to hear that your homebuying journey was a positive experience! Wishing you all the best in your new home!
The whole experience has been excellent. Quality of build was great, communication was superb and all of our issues have been addressed immediately.
Hello Julia, Thank you for taking the time to share your experience. We are delighted to hear that you felt supported throughout your homebuying journey. Thank you for trusting Sterling with your new home!