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My first home was built by Cedarglen Homes, and their service and quality of work was way better than Sterling Home. When I was looking for upgrading my home, I did look for multiple builders in the market and I felt Sterling Homes was meeting my requirement with cost and quality but that was not the case. I am not happy with both cost and quality. I understand that cost has increased due to inflation but what about the quality. I see most of the things which used be part of standard are not part of upgrade. If that is the case, I will suggest removing the standard options as if we need to go with Standard options what Sterling has, I would have opted other builders. I am not happy with your trades as they are decentralized and there is no sequence for them and it eats lot of time and effort in finalizing.
Hello Prasana, Thank you for sharing your experience, we are sorry to hear that it did not meet your expectations. We are always reviewing our standard offerings to ensure we remain competitive in the current marketplace, whilst maintaining an affordable price point. We also appreciate your feedback on our interior selections process, and will certainly take this into consideration. If you have any quality concerns that have not been addressed with your customer care representative, please reach out to our warranty department. Thank you
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Sterling was extremely helpful from beginning to end. Thoroughly enjoyed our experience with Sterling, especially Lauren, Alex, Josh and Derek.
Very good service and the show home staff in the show room are amazing
Hello Zulfikar, Thank you for your kind review, we are so happy you enjoyed your experience! Enjoy your new home.
Absolutely loved the experience working with Sterling Homes. They take customer service as a highest priority and address their concerns as needed.
Hello Nitin, Thank you for sharing your experience - we are so happy you felt supported in your homebuilding journey. Wishing you all the best in your new home!
Respondent had no comments.
Impressed with the customer service especially from the sales team of Amanda and Jason.
Hi Vikram, Thank you for your kind review, we agree that Amanda & Jason are the best! Wishing you all the best in your new home.
The sales and management team is very knowledgeable, courteous, patient and solution-orientated. Unlike previous builders that built our new home, they never abandoned us throughout the built. The area construction manager is the same and very responsive throughout the harsh winter period. The downside is the unforgiving weather which causes the subtrades to err in minor areas, the team have experienced delays in repairs due to the weather. An extra time be appended to the possession day would be helpful.
Hello Ken, Thank you for sharing your experience, we are so happy that you felt supported throughout your build process, and appreciate all feedback for improvement. We wish you all the best in your new Sterling Home!