4

Move-In Experience Survey (30-90 days post move-in)

96 CUSTOMER REVIEWS

  • 5 star

    49.5%

  • 4 star

    36.7%

  • 3 star

    10.1%

  • 2 star

    3.7%

  • 1 star

    0.0%

4.1

Home Quality

4

Overall Service

3.3

Time Taken to Correct Items

4.1

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

[265] ZEN 2.0, November 2017

4.5

Liked Most

I love the house. Thrive needs to work on better customer service and not make false promises.

Would Change

I feel that Thrive needs to communicate better with the buyers. We had built a home in the past and had a schedule of when things would be done. This time it was a disaster due to no electricity being turned on. I felt Kelly at the Sales Office was awesome after she left we heard nothing. It put a lot of stress on us since we did not know when out home would be done. We were told June, July, August and then finally closed in September. We still do not know when our Solar Panels and the Power Wall will be turned on. Or if it ever will be turned on.

[264] VITA, November 2017

4

Liked Most

Respondent had no comments.

Would Change

Probably the builder could set some questionnaires for customers to know what they care about the future house much more. I think different people have some different favorites about home. So questionnaires would help people to know each other and the builder could explain the status of the house more clearly before they have a contract.