4.3

Move-In Experience Survey (30-90 days post move-in)

124 CUSTOMER REVIEWS

  • 5 star

    63.6%

  • 4 star

    29.3%

  • 3 star

    5.0%

  • 2 star

    1.4%

  • 1 star

    0.7%

4.3

Home Quality

4.3

Overall Service

3.8

Time Taken to Correct Items

4.5

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

[175] North End Rows, August 2019

5

Liked Most

Excellent support by sales representative.

Would Change

Respondent had no comments.

[175] North End Rows, August 2019

5

Liked Most

Rebecca Mortenson: The Community Sales Manager was amazing! She had answers to all our questions and on the rare occasion that she didn't, she would always followup after asking around. She was responsive, helpful and very pleasant to work with. I highly recommend her. Gustavo Flores: The project engineer was very knowledgeable. He did our pre-dry wall, dry wall as well as our pre-move in inspection. He was helpful with all our questions and explained everything about the house in great details. Between him and Joel Richmond, the whole home building process was non-stressful and fun. Their service is so outstanding that they stop by occasionally (we moved in a month ago) to check and make sure all is okay. Who does that in this day and age! Exceptional service! Overall we were very impressed with customer service and followup provided by Thrive Home Builders. They had a personal touch to everything they did and that made all the difference. We highly recommend them to all.

Would Change

There was a lot of turnover among the office staff. Though the office staff kept us up-to-date and no information was lost during the turnover however it was bothersome working with new individuals every few months (though all the individuals themselves were very pleasant).