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Great!
Overall experience from start to finish was great but there are some areas that didn’t go so well regarding the pending blue tape items.
I paid Tilson Homes to connect water to the guest house they were building bc I was afraid of making a mistake with the utility company. When they came to stake out the home the Tilson employee told me that they had to run the lines to the meter and could not connect to the main home. The project manager who was working also indicated the same. They changed project managers and the new PM said there was no issue connecting the water to the main home and Tilson issued a CO for the reduced linear footage. I called the utility company to set-up autopay and they indicated that what Tilson had done was illegal. That they cannot connect to 2 separate dwellings to one meter/line and that they cannot tap into line without Utilities' permission. When I Phoned Tilson to try to get this resolved they basically told me I had received a credit for the line and that I could use that to connect the water correctly. The current water lines are not correctly installed - they are not deep enough into the ground and were barely covered. The installed lines were never inspected by the Tilson PM or the utility company. The utility company has indicated that Tilson should know better. That the correct process is meters are installed lines are dug and pipes placed and then the utility comes to inspect. Tilson does not take responsibility for what they do wrong. Tilson has no integrity. While the builders were not knowledgeable enough to complete the work lawfully and correctly, Mariah Threat (sales) was pleasant to work with and knowledgeable. She even followed up asking for photos of the house and looped back with me to see if I was happy with the end result. I was happy until I found out about the water and I naively thought that Tilson would make right what the illegal installation of the lines.
Kimberly was so sweet and she treated us like family and she was very professional we had the best experience with Tilson and we are so proud of our home that was built for us the detail and attention that was placed into the craftsmanship is amazing!
my
Superintend, Will was very, very, very pushy! Salesperson did not have knowledge of her job and kept omitting changes we asked! She wasn't sure of the answers to our questions! Did not tell us about the Island we requested, could not be built in our Home. Had to settle for what they put in! Will, the Superintended, also did not seem to have much building knowledge, if any, of his job and kept looking at our House plans to try and figure things out! He, the Superintend, didn't seem to have any concern for us, the customers! He seemed to be frustrated every time we met! We requested for the vent dryer in the laundry room to go straight up, but instead ran it to the back of the house, 30 feet or more away! He, the superintend, said that is the way the engineers set it up! Besides, the other customers prefer the vent not to be in the front, showing. We didn't care if it showed or not, we wanted the vent to go straight up so as in the future to prevent clogging! He told us all we had to do is pull the dryer out periodically and clean it! There are so many other bad things, issues, that was left behind and was told that the warranty people would come back and fix them! They rushed through the building process so as to go to another one! Their slogan, for 70 years is, We Build It the Way, You Want It. Well, they turned their slogan around and built it the Way, They Want It! What makes it so, so, sad, is that we looked into their plans for 13 years and were so confident in them. What turned out to be our Retire Dream Home, came out to be our Nightmare Home! Never will we ever recommend TILSON Builders to any of our Family, Friends, nor Enemies! At the end we had no choice but to keep it and move forward. We had other Homes built by other Builders and they were always attentive to our needs and requests. Tilson ran the building process without coordinating much with. They would not let us know when contractors were coming out, as they said they would! Trash was always left behind for us to pick up, which we were told the contractors would do after every job! The Superintend needs a lot more training for this, his job and needs to listen more and do more for his customers! I could go on and on about Tilson and Tilson's Superintendent, but it makes me so frustrated, and I hope I made my point across! So sad for Tilson and whomever else gets their homes built with them! Hope they don't have to go through the same HELL we went through! We are still waiting and enduring, having to wait for the Warranty people to come out and finish the work before it expires! Our Nightmare Home does not seem finished, completed until all the Warranties are complete!
There was very little communication. Merchandise was stolen from our home by Tilson contractors. Quality of build was mediocre and NOTHING like we were sold on.
Tilson products and personnel are honest, looking after customers' best interests and very professional.
From start to finish they kept us in the loop on the process.