The quality of people that work there and the quality of experience need to improve. They don't show up or finish anything in a proper time. They would have to go back and redo things. Communication was horrible with the builder.
Respondent had no comments.
The experience was great i was able to watch every day and see how it was done.
Respondent had no comments.
It was terrible and I would tell anyone to look for a different builder.
The initial design set through and work up was great. That would be a 5. The first lady was great. Once we got to the build, it was a 1. They couldn't get people or material. It should have taken six months, but it took a year. It took way too long.
Craftsmanship was par and had to constantly watch to ensure things were done properly. Paint job in part of house looks horrible. Basically told to deal with it. Can’t get things fixed and Hector can’t remember anything.
We had three different builders throughout the building process. The trim and tile contractors were substandard and no one seemed to be able to do anything about it. Tilson waited until the last minute to schedule the septic installation. The septic contractor created delay after delay causing us to move our closing date twice and costing us over $1,000 with the mortgage company. We closed, moved in and the septic backed up. It was never hooked up to power. The AC main drain has never worked. The pan under the AC catches most but not all of the water- the remainder goes onto the attic floor. I paid for a water softener loop AND drain. The drain was stubbed out and capped just outside of the side door. When the person installed the water softener, it flooded the laundry room. When reported to Tilson, I was told this is how it's done. To be clear, there was no drain- it was capped. Probably the worst thing was the total radio silence once we closed. This survey is the first time anyone has checked on us for anything.
My initial impression with Tilson up to the final walk through was excellent. However, the final walkthrough process and remediation was poor. There were items from the final walk through that were not remediated for more than 30 days after closing.
Brian was a good superintendent of the build . The trades that were working on the house could have been a lot better that’s why I rated the way I did. We have been in the house since March 10 and we are now seeing how the quality of the trades isn’t up to par