ALL REVIEWS

Wharton, June 2022

3

Review of Overall Experience

The design process went smoothly and Eric was good about helping us customize our home and fit in our budget. We met with him several times before we actually signed our contract. Our biggest complatint is the construction process. We started with Zach as our superintendent- met for site evaluation, got construction keys. Very soon after we were notified through text that we would be getting a new superintendent, John. We had communication issues with him almost immediately. One of our first issues was having to ask him to have a trash bin set up because crews started working and they were just dumping trash on our property. Time line was stuck to pretty closely, but my husband oversaw most of the work and we did not see John often. Even when we did hear from him- it was delayed information, or there was not correct follow thru. We had problems all the way through closing. We were very frustrated because Tilson was pushing us to close on March 31- and we still had items we were not happy with and chose not to close, even though we felt very pressured. I myself didnt meet him until our first walktru leading up to our closing. At that time he explained to us in more detail the amount of jobs he was covering and even how he was frustrated because he wasn't able to do the job as he would like as he spread so thin. I felt some compassion for him, but the problems and communication continued follwoing the walkthru. We even contacted theVP of contruction as well as our previous super Zach on issues. Our ovarall experirence was very jaded because of this huge problem with contrstruction, and I honestly tell people that we would not refer Tilson. Previously we had 2 family members build with Tilson, as well as we refered a friend to build, but we did not have the experiecne we expected with the Tilson name.

Colorado, April 2022

2

Review of Overall Experience

Respondent had no comments.

Fort Bend, April 2022

4

Review of Overall Experience

Respondent had no comments.

Jackson, March 2022

3

Review of Overall Experience

I learned a lot with building my first home. Learned to ask questions and to ask for everything you want in your home then scale down what you can live without

Polk, March 2022

2

Review of Overall Experience

I will never recommend Tilson to anyone. I have a shower that leaks under door, trim that is scratched, front door that doesn’t seal properly. Grading around house was crap. House should have been elevated at least 2’ more than it is. When Juan laid it out. I asked if it should be higher and he said it would be fine. It’s not. Water collects in front of the house. Slab was not done properly. It took over 2 months to post tension slab after poured. It is cracked everywhere. I had better Customer service on a track home I bought in 2005. I pour concrete for a living but was told slab would be fine. Tilson hired a 3rd party engineer to say cracks were shrinkage cracks. They were not! They are stress cracks due to not stressing at proper time. I still have a window that is wrong. Was told 4 months ago it was on back order… not sure why it takes this long on a back order? I would appreciate someone calling me to address my concerns. But I will not hold my Breath

Victoria, December 2021

4

Review of Overall Experience

Overall ok experience. Ended up with a beautiful home in the end but got frustrated to many times to count.

Brazoria, November 2021

4

Review of Overall Experience

Respondent had no comments.

Burnet, November 2021

5

Review of Overall Experience

I love working with Tilson Sales Team especially Eric. He made the difference to my positive experience with Tilson. So did Nick. Thanks, guys!

Austin, October 2021

5

Review of Overall Experience

Respondent had no comments.

Washington, August 2021

5

Review of Overall Experience

Respondent had no comments.

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