From Sales to construction, we enjoyed every aspect of the process.
The sales experience upfront was very good as would be expected. The build process was delayed with process changes and less than optimal scheduling. Additionally, items required for close were promised to be fixed after closure. Once closed, the build team that promised those items were never heard from again. I still have open items nearly four months later.
Overall, the experience has been good. There have been a couple of major bumps, but they were resolved.
Overall we are pleased. Christian was our foreman and he was vey east to talk to and took our concerns seriously and addressed them in a timely manner. We closed the beginning of June but will have age items outstanding so that’s a little disheartening.
Overall good. Down side was being rushed to make decisions without enough information. Choices were given on many items, but not enough. I was given no options on light fixtures. We added almost 700 sq ft of covered patio space and expected outdoor ceilings fans as standard, but there are none. We will add ourselves. I would have liked lower cabinets in laundry room but that was not an option given. I felt like I was left to think of everything myself. The designer I met with was nice but offered minimal suggestions. The bathroom mirrors are generic builder grade, just glass stuck on the wall. We didn't see until they were installed. Those are being replaced immediately. I would have spent more money, if I had been given more options. The overall quality of the home is very good.
Overall we were pleased with the build of our home.
I don't have a lot of confidence in Tilson Homes. We had a lot of their mistakes when we caught them on upgrades. They tried to slide by. The standards - we caught it, and they argued with me. A lot of mistakes on the paperwork I caught and they would not take responsibility. They always pushed it off on someone else. Right to your face they would not take responsibility. It was awful. They charged us for stuff for mistakes they made. If I overheard someone in the grocery store going with Tilson I would tell them to run from Tilson. No one takes responsibility for anything they do wrong. You constantly have to get someone to call you back. I have n o faith in Tilson whatsoever
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Ceiling and walls not straight. If it was a track home it would be of that quality. They brag how they use i beams i long spans. Not one in beam was used. The living room ceiling is good. the master bedroom is bad as well as the kitchen.