Chosen because of financing options.
Sales sucks and they should be fired.
My builder Greg was great! He responded quickly to all of my questions and concerns.
The overall experience was very frustrating. We ran into many issues that could have been avoided early on instead of at the end of our build. We would check on the progress of the house every weekend. Issues were brought to the manager's attention week to week starting at the framing stage. These issues were ignored for months. One example was the location of our dryer vent. From our first visit with our sales associate, it was noted that we have a stacked washer and dryer. The hookups for the washer and dryer vent were set side by side. This was during the framing stage and before the roof was started. After months of reminding the manager to change it, it was finally done the day before the walls were to be sheet rocked and enclosed. After inspecting the dryer vent ducting in the attic, I noticed the ducting makes two 90-degree angles to the roof. There was no reference to our floor plan. Our niches in the master bedroom were not done, our refrigerator water line was in the wrong place, and our backsplash was incorrect. These changes would not have been caught if we had not checked on the progress every week. Other issues we had were our attic stairs were not flush with the ceiling and sat about 1/2 an inch lower and would not latch closed. The attic stairs were completely replaced almost 3 months after closing. Another issue was our garage door not closing completely and on the inside of our garage, we had large screw bolts sticking through the sheetrock. I had to ask to have a rubber lining put on the bottom of the garage door and to have the bolts grinded off and the sheetrock repaired. I was told for the attic stairs and the garage issue that there is nothing that can be done. Towards the end of our build our stub out for the septic was not in the location as we discussed. Instead of the stub out being two feet higher as pre-planned with our Tilson construction manager, our septic person, and our dirt work person before construction started, it was placed two feet lower, resulting in us not being able to level the ground on that side of the house. Another issue we had was the site was left a mess. Trash had been left everywhere outside for a long period of time that it began to blow all over our property and other properties in our community. Our HOA got involved and contacted us to clean the mess. We had our walk through on March 29th which our manager was not present for. During our walk through, several things were still not complete. Our master shower still had bare walls that were not textured or painted, other walls were not painted, attic stairs would not latch and close, outside the house the water faucets did not sit flush against the brick, there was a gash in the wall to where we could see the studs, the garage had bolts sticking through the sheetrock, the refrigerator water line was in the wrong place, trim inside and outside were left unpainted, light bulb was missing in bathroom, a light fixture was hanging by the wires in the ceiling, our dishwasher sprung a leak, and our AC was not working properly. We marked these with blue tape as instructed. We were told everything we addressed was fixed on April 3rd which was our closing day in Austin. We closed on the house and received our keys that morning. I decided to go to the house right after which is about 1-1/2 hours away. When I got there, there were people in our house still working on repairs and touch ups. People came and went for about a month. Since there were people still working on our house, we did not want to move any of our stuff in until the house was complete. On May 6th, a drain pipe for condensation from the AC was not connected and leaked onto the bathroom floor and went through the wall to the other bedroom. People came and went for the next month and a half for repairs and touch ups. Things were fixed over that time with the attic stairs being the last repair which happened on June 24th. We finally began moving things into our house after that. Out of all these things, the most frustrating of them is the fact that the stub out is incorrect and we can no longer level the ground on that side of the house. Many of these things could have been corrected early on when we addressed them.
Respondent had no comments.
The quality of experience is rated 4 because our salesperson changed and there was confusion on our preliminary POs and a discrepancy regarding septic system builder versus owner responsibilities.
Overall, our experience was favorable. Our assigned builder was very good to work with.
Had a lot of issues and wasn't happy with how it all turned out.
the recommendation would come with the caveat that you need to stay on top of things at all times. Also, it took waaaaay too long.
Great experience! Tallon and summer were on top of things!