The Tilson homes experience I had was not the one I was sold by Eric's videos and from visiting your model homes. The sub-contractors were not supervised appropriately such that it was up to me and my wife to constantly point out problems during the building process. Even then those issues weren't addressed in a timely fashion such that rework was constantly required that wouldn't have been needed if work had been completed in the proper order. While a couple of months might be attributable to supply chain problems - there is no excuse for my house to have taken 18 months to build after the foundation was completed. I felt like I had to be the general contactor - it was up to me to point out quality issues instead of them automatically being spotted and handled by Tilson.
Our time with Tilson exceeded our expectations. We were in a unique situation building our home while being out of state/country and Tilson did an incredible job keeping us up to date every step of the way.
Many items have been completed to our satisfaction and there was a lot of breakdown in communication. We are missing window screens, have ongoing cabinet issues, flooring and finish issues. It has been 3 mi this since closing.
It seems to me that when you build the same floor plans over and over that you would catch the mistakes in the plans and make corrections. An example is that there was no provision for the stove vent once it comes through the cabinet. I feel the initial meeting should guide you through the process helping you to understand what options you have and what you will need to consider for out of pocket. I assumed everything was pretty much like the video until someone I know mentioned all the changes she did to her Tilson home. I told Zack that I didnt realize I had more options and he was helpful in trying to help where it wasn't too late. Once Thomas came on, he was pretty helpful and he is very good handling difficult conversations. There were alot of days that no work was happening simply because workers didnt want to travel here. Need to work that out. My brothers Tilson house took forever to build but I felt ours was very timely.
Generally what I expected from a volume builder like Tilson. I wish we could have staked out the septic design on site to know if any significant oak trees were going to be cut (luckily none were but that was shear luck). The coordination of me having to get the well installed was very frustrating and almost resulted in losing my locked loan rate. It would have bee incredibly helpful if the construction manager could have coordinated details with my well builder. It would have saved time and reduced confusion since I was responsible for getting electricity out to the well and had to hunt down my own electrician rather than use the people who are already on site. Attention to detail was lacking in some areas of the house but everything has been addressed to my satisfaction. My biggest complaint is that all the organic construction debris left on the home site (rocks from both the septic and foundation excavation have been left on site as huge mounds of rocks). Overall, very satisfied with my building manager (the second one I had). We communicated often and he was responsive. By far the most disappointing aspect of the process was financing. I felt pressured to go with Tilson's preferred lender yet they offered the worst rate of any lender I interviewed and also required me to get a second appraisal and had to be escalated to a sales VP before that was rectified.
very good. Tilson sould use better windows. they are very bad.
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Greg was the rock star. We consider him family now and use his approach and practices to project management with my own employees now. He made the difference in setting expectations correctly and often. Checking the work of his subs and keeping his word. He has an invite to our house anytime. Thank you Greg. Friend for Life. John & Sheri
Sales department was responsive and attentive. Actual build process was not satisfactory for many reasons. We had a total of three contractors overseeing the build. Final contractor is new and was not confident. We have many unresolved items still. We chose a closing date based on contractors time of completion. We had to pay mortgage company to extend bc electricians blew up transformer which delayed the closing date. Home was delivered dirty. Dishwasher was not connected properly and flooded when used for the first time. Kitchen sink and second bath have hot and cold water switched according to dial on faucets. Floor boards did not meet up to edges in bathroom properly. Floor board edges were jagged and there was a gap. When asked we were told it was standard. Caulk was applied and looks better but my issue is that I don’t know if the floor was installed well or if workers just lost steam at the end. We have video of work crew forcing open a garage door and breaking door frame. Issue had to be brought up several times before finally being fixed. Electricians have had to come out several times to address final details. Attic was left a mess and Tilson handyman had to be sent to clean up. Island still has issues but we just feel badly about calling a technician out again. We had such high hopes about Tilson especially with the way it is presented on the FB lives but the finishing touches have made me doubt the quality of the home that was delivered. Do we have a quality home and the defects are just cosmetic because crews lost steam at the end or was the home not built up to advertised Tilson quality from the beginning. We have pics, emails, and videos to document the issues.
We have still repair things. Mentioned it several times crew would come out and didn’t fix to our standards. We must have expected too much.