We had an excellent experience buying the home sight unseen. Everyone was immensely helpful and we are very happy with the quality of the home.
Respondent had no comments.
Overall it was a good experience. We enjoy the house. There have been more issues with the warranty. We enjoy our house.
Respondent had no comments.
Respondent had no comments.
Respondent had no comments.
Within the first month the A/C has issues with how the drain line is piped. I am still waiting to receive my gold fortification forms and this is month 2. Have tried calling selling agent, title company and main office, no response.
We recently close our property at summer salt the last week of June. Everything seems to be rushed at the closing because company needed to merge to different company. We have lot of things not complete promised will be taken care of with warranty department sonce Truland are merge with dft company. No one wanted to have responsibility after that. Warranty department stated they could not cover things that is not under warranty; but we were told on our final walk through anything that not completed today. Put in a list then warranty will take care of. Until now we are still going back and forth. We are provided contacts with people that not responding on phone or email. We are very disappointed with experience. We were treated like we got this house for free. Just to mention few what still not done in our house. Inside painting/ sealed off cracks on windows, insert Thermostat to water heater system. Some of cabinet not equal (uneven). Door nobes does not lock.Outside we can not step on sand debris on sand ( nails and sharp objects are everywhere; contractor did not clean area after they finish building.
They got their money and they were done with us.
No service after the sale. Item’s promised to correct were not completed. No one has contacted me to ask how things are going. At this point i am lost and do not know who or what to do to get things resolved. Terrible customer service by realter cathy and tony the construction superintendent.