Vive representatives were always super knowledgeable, helpful, and receptive during the entire process. We now have a wonderful finished basement that we enjoy spending time in.
This is our second project with VIVE and we will continue to use them going forward. The quality of their team and commitment to ‘making things right’ set them apart from others.
obviously there were bumps in the road and short term frustrations, but overall, we've had a great experience with Vive
Respondent had no comments.
Frustrating. I was hiring professionals and was hoping I would not need to be hands on. It was discouraging when I had to come up with solutions to problems that should not have happened. Most bothersome is that two windows were removed from the master bedroom. I knew one would be but with some forethought and discussion the removal of the 2nd window could have been avoided. Ultimately, I suggested a solution that worked but is still irritating and looks odd. Siding was scheduled to be re-used on addition. After 3 months of renovation, it was determined there would not be enough. Different siding needed to be ordered and a small renovation/addition project that started in June is still not completed on November 8. Isn't there an architect/engineer who could have figured out early on what amount would be needed and whether the existing inventory would be enough?
We appreciate your feedback and the opportunity to discuss it with you. Vive’s design-build process does require some weighing of costs and benefits along the way. While we took great care to retain existing windows and reuse siding, neither were the best solution in the end. We appreciate your understanding of the extended lead time on that final window but are glad to hear the space was fully usable in the meantime and you are happy with the result. Thank you for the opportunity to remodel your home!
Rating for the overall experience is impossible. The difference between the first project manager and the second project manager was like night and day. The first project manager was really a salesman who was playing the role of a project manager. The head of the construction team (Dave) was great. I would only consider contracting with Vive again if I knew which people would be on my project.
excellen
We are very pleased with the service and communication we received from everyone on the Vive team from the start to the finish of our kitchen remodel. You made it a very pleasant experience. We will not hesitate to recommend you to others and hope to work with you again.
We are in the trades, and this is not our first remodeling "rodeo", so to speak. But from the first contact with Beth through working with Chad on concept and scope, having a great deal of fun designing with Jen, and the best-ever Project Manager AJ, who responded super promptly to my every email, and has gone out of his way to chase down backordered items, we have felt comfortable and confident working with the Vive team. We knew this was not going to be a low-cost endeavor, but we feel that we received good value for the money. In particular AJ and the subcontractors' willingness to identify, diagnose and fix some of the weird existing mechanical quirks in the house was handled with great communication and an eye to as economical fixes as feasible. Just overall the best remodeling experience we've ever had, especially for a project of this scope.
Like any large project, there were challenges along the way. Vive partnered and demonstrated leadership in solving those challenges. When questions in scope arose, we felt like Vive did a great job pushing through to resolve. Some details were missed, but ultimately both parties missed those details upon contract review.