Respondent had no comments.
Satisfied with overall experience especially the weekly updates and checklists
This mostly outdoor project had some challenges due to the site conditions, subcontractor schedules and material orders. It probably took a little longer than it strictly speaking should have, and there were some moments when we were unsure of what was happening. But the finished work is great, the new pavilion floor is so much nicer than what we had before, and the redone screen porch with the new stairs is lovely. We would happily use Vive for another project.
This team was light years ahead of your run of the mill remodeling organization. They did what they said they would do, when they said they would do it.
Overall satisfied with result. Frustrated with timeline to completion, poor communication, and lack of supervision/management of project. Still waiting on answers to questions.
We understand your frustration. The product delay, communication and subcontractor performance did not meet our standards, and we sincerely apologize. We are committed to improving in these areas and appreciate your feedback.
Respondent had no comments.
Overall we are disappointed in our experience. We are getting an end result that is close to our vision, but it was a painful process to get here. This project was contracted to take 3 months, and it has now taken more than 5 months. There were lots of mistakes throughout, several of which were within Vive's control, that delayed the project significantly. There are several details about our project that are wrong and won't be fixed, which is disappointing. We felt we had to be far too involved in pointing out issues and mistakes during this project to ensure we got the correct results. The cost incurred for this project is far too high for how much daily involvement we had to ensure correct results.
Thank you for sharing your concerns and communicating with our operations manager as we work to address them. It is clear we as a company did not deliver the client experience we intend. The Vive team, as well as our subcontractors and our suppliers, take responsibility for mistakes that were made. We hope the restitution we’ve agreed upon gives you a sense of resolution. We have taken this feedback back to our team and partners and will strive to improve our processes in the future.
Vive representatives were always super knowledgeable, helpful, and receptive during the entire process. We now have a wonderful finished basement that we enjoy spending time in.
This is our second project with VIVE and we will continue to use them going forward. The quality of their team and commitment to ‘making things right’ set them apart from others.