Respondent had no comments.
Our experience was great, from planning and design to project start to finish.
Thank you for your review!
The work was done rapidly with excellent results. We appreciated the connection with all the workers and staff.
Thank you for taking the time to share this wonderful feedback! We truly appreciate your continued trust in our services and look forward to working with you again in the future.
Respondent had no comments.
It’s only a good experience while in meetings. It sounds great but the inability to finish my house is a real problem.
We sincerely apologize for the delay in completing your project. Our goal is to provide a seamless experience from meetings to construction, and we understand your frustration. Thank you for your feedback and for giving us the opportunity to improve.
Our overall experience with Vive Home Transformation was excellent. Our project manager was very responsive to any and all questions and concerns we had along the way.
Thanks for sharing your positive experience - we're grateful to work with you!
We are happy with the results of all the projects we have had Vive do for us. The last details have dragged out this time, but the results are everything we wanted.
Thank you for your continued trust in Vive for multiple projects! We're so pleased to hear that the final results met everything you wanted. We apologize for the delay with the finishing details on this latest project and appreciate your patience as we worked to get everything just right. Your satisfaction is our top priority, and we're grateful for your loyalty as a repeat customer.
Mostly positive regarding the work itself and the care taken as noted. Some of the financial and communication aspects not so much. Basically all financial processes are too internally focused with little perception or apparent interest into the way customers think of things. They may be efficient processes when looked at from an inward facing perspective but because they omit the customer they make some process steps incomprehensible. Customers are expected to "trust the process" and "trust Vive" which is basically the exact opposite guidance given by any known source of advice on dealing with contractors. It makes Vive seem shady which I don't think they really are and detracts from the overall erperience.
We are happy to hear you are satisfied with the results of your remodel and the care taken by our team, and we are sorry our processes were difficult to understand. Our goal is to provide an enjoyable building experience. We will take your feedback into account, as we are always striving to improve. Thank you for sharing your perspective.
Respondent had no comments.
Thank you for your review!
Respondent had no comments.
Thank you for your review!