4.3

Move-In Experience Survey (30-90 days post move-in)

116 CUSTOMER REVIEWS

  • 5 star

    60.9%

  • 4 star

    33.6%

  • 3 star

    5.5%

  • 2 star

    0.0%

  • 1 star

    0.0%

4.3

Home Quality

4.3

Overall Service

3.6

Time Taken to Correct Items

4.4

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Prospect, October 2019

5

Liked Most

Respondent had no comments.

Would Change

Respondent had no comments.

Quail Creek, October 2019

4.5

Liked Most

Except for the one individual people were friendly and general concerned that we ended up with the house the we wanted

Would Change

When asked for specifics on about the timeline moving forward I was told to look at what was posted online, when I followed those dates and asked questions I was told that those dates don't matter and then at that time the removed the final walk through date from the timeline. When I asked why they rock for the siding was the deciding factor of getting a move in date when everything else was completed I was given an answer that was actually impossible, I was told that they couldn't pain or hang gutters until the rock was in when in fact they were painting that same day and the gutters had been in for weeks. These responses where always paired with some trite or belittling comment like, these things take time because we are building it by hand, or we won't sacrifice quality to hurry. Basically what I am giving examples of is that information was not desseminated appropriately or effectively.