We LOVE our home. We are happy that we were able to have so many choices when selecting our interior finishes. Shelly at Saddleback was a pleasure to work with. We had a good sales experience with Edie too. Amy the customer service manager was very helpful too.
We do feel our experience would have been better moving into our home with zero punch list items. We let Edie know a month before our closing that we didn’t feel out home would be done on time and our closing was not pushed back. This has caused numerous inconveniences for us as we have to have trades in our home to fix the punch list items. We are thankful that Harry is helping us finish our punch list and a few warranty issues. We do feel at times he argues with us like he is more concerned about the cost than making sure it’s finished the way it should be and that can be frustrating. We also caught many mistakes in the process of building the house, which would have a had a big impact on the final look and design of the house. We were fortunate enough to be able to go regularly to visit the house, but felt if we were out of town it would have been very difficult to catch the mistakes.
we really love the house. and we have told people this. however, the service with our rep was terrible. no information; not consistent weekly emails; little information. honestly, it was embarrassing. the two people who were the lease skilled at this have now left the company (teresa (?), and lisa pirkl).
customer service is pretty terrible.