Customer care associate was and is wonderful!
More contact with updates from superintendents as we lived in Monument and could not visit build site as often. Railings/gate added on front porch and railing added on rear porch for safety concerns. Supervision for added chosen options for tile work: both upstairs floor tiles were installed NOT using the impermeable grout that we paid for. Grout installed soaks up water and everything. We should be reimbursed because we obviously will not tear out tile flooring in two bathrooms! Master shower too small and master toilet should have private area with door.
Everyone was very friendly. Loved all the options at the design center. I like my floorplan
Seems like building process was rushed, so quality was compromised. I wish my issues were addressed to the satisfaction of new construction and not dismissed or fixed half-assed. Dealing with the lender was the most disorganized loan I've ever received. I didn't know my down payment till just before closing, didn't have the proper interest rate as I was quoted and didn't even learn my payment until closing. Sales team was very nice. Construction team was also very friendly, but the quality of construction and the dismissal of my concerns wasn't pleasant.
Although not overly thrilled with the final product for the price, the entire staff was AMAZING, a true pleasure to work with.
Quality of finishes within the home, poor installation, lack of care. Cost doesn’t seem to match final product. Lack of knowledge/information on the development of the neighborhood as a whole.
People.
Nothing. Well organized and executed.
Great layout and usage of space.
Better closet design.
The sales and construction teams are knowledgeable and trustworthy, the product is high quality and we love the 2 year warranty.
The only thing that has been more difficult has been the response time for warranty items. Mark is great about checking in but getting the service teams that need to be out here seems to be a challenge.
Love the architecture, the floor plan, the utilization of space, the spacious feeling of the home. The workmanship overall is phenomenal and is high quality. I also the love the elevator.
The only thing I did not like was that I had to close on my house on December 21st, right before the holidays. December is a horribly busy month for me as well as most people. I could not move until today, March 3rd (blinds weren't purchased, appliances weren't purchased etc.). I would have preferred to close in January.
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Dave was fantastic to work with, from day 1 until this day, he has been fantastic and exceeded our expectations!
There was a lot of things we expected to be higher quality or better done that were not addressed. Missing paint, attention to detail, things that were never cleaned up, hardened concrete that was dropped, dings and dents.