Except for the one individual people were friendly and general concerned that we ended up with the house the we wanted
When asked for specifics on about the timeline moving forward I was told to look at what was posted online, when I followed those dates and asked questions I was told that those dates don't matter and then at that time the removed the final walk through date from the timeline. When I asked why they rock for the siding was the deciding factor of getting a move in date when everything else was completed I was given an answer that was actually impossible, I was told that they couldn't pain or hang gutters until the rock was in when in fact they were painting that same day and the gutters had been in for weeks. These responses where always paired with some trite or belittling comment like, these things take time because we are building it by hand, or we won't sacrifice quality to hurry. Basically what I am giving examples of is that information was not desseminated appropriately or effectively.
Very pleasant and easy to deal with. Seemed excited about the work they were doing and the progress of every unit.
Communication on the progress of the house was minimal. The house was delayed just shy of two months and I would just like to be more informed when that is happening. p
The entire team was always available to answer our concerns.
Not a thing.
Unique, modern, energy efficient, curb appeal and the community.
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The energy efficient features, modern design, and level of knowledge of the home that the team had. Overall, we are very happy with how everything turned out.
The cabinet design (handles hit other surfaces when opening), the drywall texture is bland and does not go with the modern design of the house, the exterior trim paint does not appear to have been prepped well -- it is already bubbling and pealing, and the hood light constantly shuts off and the unit needs to be reset. I would also make sure the preferred lenders align with expectations of Wonderland - our lender was very much like a slimy salesmen, made several mistakes with numbers throughout the process, and did not provide the same level of dedication to customer experience that Wonderland provided.
The location of the home and the community are by my far my favorite aspects. The neighborhood has a great feeling to it and you can tell the quality of the homes is high.
We had a very good experience overall. We did find challenges with the sales associates after the contract was signed, unfortunately. There was a definite shift in attitude. We felt like an inconvenience whenever we asked to visit the home, and several questions were answered in a way that felt like we had no right to ask, or were being a pain. This was frustrating as we take spending this amount of money very seriously, ensuring we are getting a product that matches it. The builders and construction team were wonderful to work with and extremely accommodating, but the sales people did leave a sour taste in our mouth. Unfortunately we have learned that this is a consistent experience throughout the neighborhood. That being said, we did have some good interactions, but the negative ones really speak volumes. I expected superior customer service from them and was definitely disappointed with sub-par service.
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We love the efficient use of space. Every bit is used for something. We have tons of storage and don't feel like any area of our home has wasted space.
I would have liked to have the option to do a few upgrades after having lived here for a bit. For example, the 4th floor is super hot (there is no AC return vent) and had we realized we would have added a fan pre-wire/discussed a return vent on the 4th floor. We also would have likely opted to add brick to the living room wall, laminate to the stairs rather than carpet, and a few more canned lighting in the bedrooms where there is no lighting until we add ceiling fans. Additionally, although not offered it would have been great to have had the option of a variable speed furnace, smart house/tech upgrades (nest smoke/C02 detectors/Eco Bee, smart outdoor light switches, etc.), laundry chute, fire place in living room, and some kind of built in storage on the 4th floor deck.