Past Webinar: Beyond Satisfaction – Making Buyers Happy in an Imperfect World

Presenter: Paul Cardis – CEO/Founder of Avid Ratings

As customer certainty in the homebuilding industry becomes more important than ever before, verifying operational excellence through honest and authentic observations of customers’ experiences is key for your company’s growth and success.

In this webinar you will learn:

  • The best practices for establishing long lasting customer certainty
  • Provide insight on how to make customers happy
  • The core meaning of true service certainty and how to effectively manage the customer experience

Paul’s Book – Service Certainty

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