Baywest Homes Review

3.8 Move-In Experience Survey (30-90 days post move-in)

43 CUSTOMER REVIEWS

5 star
33.3%
4 star
39.4%
3 star
10.6%
2 star
4.5%
1 star
12.1%

4 Quality of Home

3.6 Quality of Experience

3.5 Caring Displayed

3.6 Overall Responsiveness

RECENT REVIEWS

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Mahogany, July 2025

1

Review of Overall Experience

The experience did not live up to expectations. Very poor service provided. Staff was not communicating or knowledgable. Lots of blind sides during the process. Lots of errors made on your guys part, which was annoying enough but several times you guys would make an error and put it on the customer as their loss. Or wouldn't honor previous things that were agreed on. We got held accountable for not filling in a form that was never given to us. Like the buyers were expected to know there was a form when it was never mentioned or given. Then telling the buyer to bad is extremely shady and unprofessional. When buying a house I assume to have knowledgeable staff that are capable of doing their jobs. This was very much not the case with our process. I think baywest need to look into their upper management and make some changes on how things are run. Someone needs to be in charge or overseeing things and ensuring things are going smoothly. Your manager of sales Terra Davidson was beyond terrible to deal with. Her unprofessional and degrading attitude was a very strong representation of dealing with baywest. When questioning the form that was never mentioned or provided to us and therefore never got filled in. Her only response was "do you not read what you sign". Not sure if baywest expects their customers to have super powers but I personally find it very difficult to read something that was never given or mentioned, and I didn't know even existed. To me it's your guys job do provide the information that is needed. Not our job to ask if things require a form? That comment shows the ignorance and true colors of how baywest deals with problems and their accountability or even willingness to do better in the future. I would never recommend baywest without some major management changes.

Rangeview, July 2025

3

Review of Overall Experience

There were things we enjoyed about the process in buying with Baywest, but ultimately, there were more negatives as the process went along.

3.8

Move-In Experience Survey (30-90 days post move-in)

43 CUSTOMER REVIEWS

4

Quality of Home

3.6

Quality of Experience

3.5

Caring Displayed

3.6

Overall Responsiveness

RECENT REVIEWS

Mahogany, July 2025

1

Review of Overall Experience

Rangeview, July 2025

3

Review of Overall Experience

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