Respondent had no comments.
We have lived in a JTB home before. The experience and quality was superior with our previous home in 2016. The neighborhood is what sold us on going with JTB. My biggest piece of feedback is the selection process needs revamping. It is very difficult to do all selections for a home in one meeting. In a pervious experience we had with a different builder we had 3 selection meetings where we knew exactly what we were going to be selecting each time and the meeting lasted anywhere from 30min - 1 hour. It was a much more enjoyable, relaxing and fun experience. My other piece of feedback is, the house and lot conditions at the time of closing did not meet our expectations. There were several things left on a punch list that should have been taken care of before closing and we’ve spent a lot of time cleaning up the lot that was left with building trash (nails, plastic, bottles/cans, scrap pieces of wood) since closing.
Overall experience was phenomenal! Our house was the perfect design for us and Jon was able to assist after moving in with any of our needs! Highly recommended!
Very disappointed in the entire team. Construction failed to disclose that my request for "zero step" would raise the entire house 18 which, in turn, gives my driveway a sizeable slope. They also did not give any guidance on design elements including electrical and kitchen cabinetry. They are poorly trained in the art of transparency and also are not very good at providing customers with all of their options,
Respondent had no comments.
Respondent had no comments.
Overall experience was good. Finished quality has been lacking where we’ve found lots of unfinished work around the house (carpet not fully nailed down, trim nails not filled in, missing paint, dinged/chipped cabinets, missing caulk & grout, etc)
Overall good to very good. I had asked to provide this feedback when the weather breaks this spring. All of my experience has been good so far except for outside items and ice formations on the inside of several windows. The window issues have been reported and we are waiting feedback. The other issues are outdoor and can’t be addressed until spring. We expect they will be handled well….
JTB Homes provided a stress-free purchasing process while also providing a home we know will allow our family to grow into
Respondent had no comments.