Why should you, in the building industry,
care about customer experience (CX)?
A better customer experience translates to better close rates. Good experiences are shared with the family, friends, and co-workers, and as you know, word-of-mouth is the best marketing of all. And these benefits are just for starters.
In short, better CX equals more $.
So, how do we help our builder-clients improve the experiences that customers have with them? Simply put, Avid helps its clients improve CX by providing them with a powerful suite of online and mobile tools that allow them to plan, manage, and elevate customer experience.
In fact, Avid’s technology allows you to elevate CX even before the home buyer sets foot in your model home. While they’re touring, Avid helps you to heighten the experience further. And after the sale, Avid’s technology assists you in evaluating the performance of your staff and your offerings, which means that you can build even better CX in the future.
For a quarter of a century, Avid has been helping builders build better customer experiences. It’s what we’re passionate about, and dedicated to. And today, we look forward to assisting you.
TRUSTED BY MORE THAN 2000 BUILDING COMPANIES
THROUGHOUT NORTH AMERICA
“They’ve been great to work with. One of the things that really excites me about Avid is the fact that everything’s turnkey for Kohler and we can really rely on them–not just as a “vendor” but more of a strategic partner. And they really have been a strategic partner for us over the last year and a half.”
Barry Valleskey, Kohler Company
Richmond American Homes - Northern CO
“Our Northern Colorado Division President had two of his managers approach him to say that was the best meeting they had ever been to with the company and they got so much out of it. Their team would like for you to do that exact presentation with sales and construction in Northern Colorado via phone/web. Your presentation was so helpful and impactful. Thank you again!”
Kings Way Homes
“At Minto Communities, it was a big decision for us to change survey providers to Avid Ratings. Their benchmarking capability, combined with the ability to customize our surveys, the amazing online reporting functionality, and an exceptional level of customer service, made Avid Ratings the clear choice for us.”
Thank you for the fantastic webinar yesterday! I can honestly say that in the past 13 years of working for homebuilders who work in conjunction with AVID, I have never walked away from an information session or webinar with you guys without retaining at least one or two new ideas to put into action with our customers. I love that you keep it simple!
Thank you for providing us an outstanding presentation this morning. The feedback from the staff has been great! At our Brookfield office we had 6 of the sales team members at the lunch hour started brainstorming regarding on why kind of closing gift item we should be providing. It was a great team discussion that will definitely be discussed at our next team meeting when we all are together. Your presentation definitely inspired us. Wolf called me afterwards and stated that his expectations for the meeting were met exactly how he wanted it to go. We are all looking forward to seeing the results. We will be circling back with our staff in 2-3 weeks to follow up with any additional training that will be needed and also make sure that all new employees have part of this system as their training material.
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