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You have to follow up the service request until the job is finished. There are options in the market with competitive prices, 2-10 is the most expensive.
What I like most about 2-10 Home Buyers , is how fast they get my request going to a contracting. I have not had an issue with my request being submitted quickly and a contractor contacting me, usually with the first 24 hours.
I would not change a thing. Its easy to navigate through the website and the phone promps are easy to follow as well.