4

2-10 Home Buyers Warranty

11447 CUSTOMER REVIEWS

  • 5 star

    56.5%

  • 4 star

    19.6%

  • 3 star

    12.5%

  • 2 star

    8.8%

  • 1 star

    2.6%

3.9

Quality of Repair

4.3

Overall Service

3.9

Work Finished in Timely Manner

3.6

Would Recommend

RECENT REVIEWS

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Middleburg, July 2019

4.5

Liked Most

Respondent had no comments.

Would Change

Respondent had no comments.

2-10 Home Buyers Warranty Response

Hi, thank you for your excellent rating. We appreciate your support!

York, July 2019

4.5

Liked Most

The serviceman delivering the new appliance was on time and did a good job installing the new appliance and hauling away the old.

Would Change

Service rep's offer of resolution was not clearly explained. She took way too long to respond to emails. It was clear in my emails that I was not clear abut what her offer of resolution was, yet she never responded to clarify. I had to send multiple emails to get a final resolution and I also left a message in her voice mail that was never returned. The whole process was ridiculous and took way too long. All she had to do was pick up the phone and call me, explain the resolution to me over the phone, to which I would have agreed immediately and the service could have been completed within days. Yet she just seemed to ignore my service claim and only responded to an email where I probably sounded pretty testy. Really, there was no need for this to take as long as it did. Quite frankly, we are going to shop around before deciding whether to renew with 2-10 or not.

2-10 Home Buyers Warranty Response

Hi there, thank you for your review. We can understand your frustration with your claim experience. We appreciate your feedback on ways we can improve our services. We wish we were able to keep your business, but we understand if you decide to switch companies. We will do our best to use the information you gave us to ultimately, improve our services.