Baywest have been excellent to build with, the quality of their homes is spectacular and we feel really got our value for money! Graham and Lisa were so lovely, helpful and accommodating to us too!
Regarding the ratings above. The Sales component was good (5 out of 6) but the Building Process (schedule etc) communication and follow up to concerns was terrible (1 out of 6) so we gave a mid-range score of 3 out of 6 above. The follow up after sales to ensure issues are addressed was very much lacking. In fact many items still remain unaddressed even now at the time of this writing (we have been in the house for 3 months).
Deeply disappointed by the overall lack of care and follow-through. Once the sale was made, communication and accountability disappeared. It felt like we were no longer a priority.
Respondent had no comments.
We had a lot of defects in our home that we are still dealing with. Half of them are not normal in any experience of any home built whatsoever. A few are a standard "i don't care enough attitude of builders". It is very unlikely that I recommend Baywest at this point, there was absolutely no accountability displayed so far, some of the things they are still fixing could have been caught and corrected before moving in. Our possession was right before Christmas, I spent Christmas on my hands and knees cleaning paint smears off my new floor. The house was not cleaned prior to possession, everything was covered in construction dust.
Great
Very good experience in sales but too much delay in the build process. Wont give update unless you ask. Warranty service needs improvement.
Great sales and construction staff - would recommend and would buy from Baywest again.
Respondent had no comments.
Very good Experience