The experience did not live up to expectations. Very poor service provided. Staff was not communicating or knowledgable. Lots of blind sides during the process. Lots of errors made on your guys part, which was annoying enough but several times you guys would make an error and put it on the customer as their loss. Or wouldn't honor previous things that were agreed on. We got held accountable for not filling in a form that was never given to us. Like the buyers were expected to know there was a form when it was never mentioned or given. Then telling the buyer to bad is extremely shady and unprofessional. When buying a house I assume to have knowledgeable staff that are capable of doing their jobs. This was very much not the case with our process. I think baywest need to look into their upper management and make some changes on how things are run. Someone needs to be in charge or overseeing things and ensuring things are going smoothly. Your manager of sales Terra Davidson was beyond terrible to deal with. Her unprofessional and degrading attitude was a very strong representation of dealing with baywest. When questioning the form that was never mentioned or provided to us and therefore never got filled in. Her only response was "do you not read what you sign". Not sure if baywest expects their customers to have super powers but I personally find it very difficult to read something that was never given or mentioned, and I didn't know even existed. To me it's your guys job do provide the information that is needed. Not our job to ask if things require a form? That comment shows the ignorance and true colors of how baywest deals with problems and their accountability or even willingness to do better in the future. I would never recommend baywest without some major management changes.
There were things we enjoyed about the process in buying with Baywest, but ultimately, there were more negatives as the process went along.
I had very good experience dealing with Baywest.
Respondent had no comments.
Love our home but not overly impressed with the after sales communication
Baywest have been excellent to build with, the quality of their homes is spectacular and we feel really got our value for money! Graham and Lisa were so lovely, helpful and accommodating to us too!
Regarding the ratings above. The Sales component was good (5 out of 6) but the Building Process (schedule etc) communication and follow up to concerns was terrible (1 out of 6) so we gave a mid-range score of 3 out of 6 above. The follow up after sales to ensure issues are addressed was very much lacking. In fact many items still remain unaddressed even now at the time of this writing (we have been in the house for 3 months).
Deeply disappointed by the overall lack of care and follow-through. Once the sale was made, communication and accountability disappeared. It felt like we were no longer a priority.
Respondent had no comments.
We had a lot of defects in our home that we are still dealing with. Half of them are not normal in any experience of any home built whatsoever. A few are a standard "i don't care enough attitude of builders". It is very unlikely that I recommend Baywest at this point, there was absolutely no accountability displayed so far, some of the things they are still fixing could have been caught and corrected before moving in. Our possession was right before Christmas, I spent Christmas on my hands and knees cleaning paint smears off my new floor. The house was not cleaned prior to possession, everything was covered in construction dust.