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For me every step of the way went well and I felt like everyone was very caring, helpful and knowledgeable at their job to assist my home buying process. It wasn't as stressful as I thought it would be because of everyone I worked with explained the next step well and to help me understand everything and make the best decision. It felt like the work was done for me all along the way and that made it a very nice experience and fun. Picking everything out for my home I built was the best part and Melissa was fantastic to work with and she went above and beyond for me in anything I asked her, advice, or to setting up extra days to view my home or the model home prior. Also, when I would call her she was promt to help and thorough and overall I was impressed and got nothing but good things to say about Melissa. If I had to say a negative was having to pay all my add ins/upgrades upfront and couldn't pay later or add to my mortgage. Also, if I changed my mind too late I was charged a descent fee to make that change and I wish there was more flexibility with that and not such a charge placed. This is someone's forever home and it's hard to make decisions and maybe want to change later is all. Overall, I would highly recommend anyone to check out and work with Brennan Homes and I know I am glad I took that first step to walk in the door about a home. Now I am a very proud home owner and got to work with some great people sli g the way. Thank you for everything! Randy