4.4

Move-In Experience Survey (30-90 days post move-in)

29 CUSTOMER REVIEWS

  • 5 star

    72.2%

  • 4 star

    22.2%

  • 3 star

    5.6%

  • 2 star

    0.0%

  • 1 star

    0.0%

4.4

Home Quality

4.4

Overall Service

3.6

Time Taken to Correct Items

4.4

Would Recommend Builder

RECENT REVIEWS

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Gables, October 2018

4.5

Liked Most

Options to select design selections in their design center. The structured process to make decisions on a defined timeline.

Would Change

Focus on exterior. Homeowners in this community are paying s premium for a premium product. Attention to detail on the interior is excellent in every respect. Exterior (lawn, grading) not so much. We have surfaced several issues on the exterior and are hopeful that the same discipline and attention to detail given to the interior is applied to the exterior issues we have raised.

Venango Trails, October 2018

4.5

Liked Most

The weekly updates on progress and the willingness of Andrea, Melissa and Greg to answer every and all questions (there were a lot) were what made this process such a positive one. It led to a feeling of confidence in the process and that the Brennan team was truly working on our behalf to provide a great house and you have succeeded. I was impressed with Melissa and Andrea's willingness to go above and beyond to make our vision a reality. The hunt for the perfect granite is only one of the many examples of their work and commitment to us as customers. The workmanship of your painters and trim people is remarkable. The trim and paint on the fireplace especially, represented the craftsmen's desire to provide a stellar product. I provided a photo as an example of what we wanted and they went above and beyond and did far better. The issues with the paint reflected above is that it has to be flat. Such a waste of money. This is also one of the items we discussed with the marketing person, specifically about the type of paint that we could use, and were told we could choose. Obviously this was incorrect. We appreciated greatly Greg and Andrea's willingness to work with pool installers so that we could have the pool installed before the landscaping was completed. Recognizing that it must have created issues for the building team, at no time were we made to feel that it was an issue or that they wanted to do anything but make the process work. We are very grateful for that. Ultimately, we are incredibly pleased with our home and would recommend Brennan to anyone considering a new build. The house has gone beyond our expectations.

Would Change

There is very little that we would change about the home. Of course never enough outlets (I thought I added enough in the right places), the light at the bottom of the stairs on the main floor is an issue. However, both of these are on us for not seeing it during mechanical walk-through. The house's floor plan and design is exactly what we wanted and are overall "delighted". The things that we would change would be in the pre-agreement phase of the process. There were significant inconsistencies told to us by the sales and marketing staff such as; 2x6 construction instead of 2x4, the degree of choice that we were told that we would have in lighting, paint, etc, was vastly different than the reality and found management to be unbending in these instances. It was not until we moved to the stages of the process involving Melissa and Andrea that things became consistent and accurate. Had they not have been so informative and responsive with our concerns regarding the inconsistencies we would have felt that we were given improper information to ensure the choice of Brennan over other builders, which is what our initial reaction was once the papers were signed and the inconsistencies uncovered. In retrospect, by no means do we think that this was intentional but more clearly an issue with the knowledge of the upfront staff. There are too many people involved in the pre-agreement process. The responsibilities of the sales vs marketing people was not clear and resulted in some confusion for us. Once we moved into the design and build phase things became much more clear and expectations were consistent with reality. A direct result of their knowledge and ability to communicate with us. Greg's professionalism and responsiveness offered us comfort that the house that was being built for us was of good quality with a goal to make us as happy as possible with the home. Slightly disappointed with the quality of the tile work in the masterbath shower. It is sloppy. The installer used tiles with chipped corners on them in a number of places, there are scratches in the seat. Recognizing that the walk through is where these things were to be detected, it is unrealistic to think such things will be noticed until living and using the space and having different visual vantage points. As a result, the work ethic and pride of the installer is paramount. We are incredibly disappointed with the drainage of the lot. We are pleased with Karen's quick response to the issue and the landscaper has been very attentive and addressing the issue. It is clear however that the additional topsoil and seed may not rectify the problem. It seems that a drainage issue like this was most likely evident before the lawn was installed and should have been rectified. I am remaining confident that the landscaper and Brennan will make sure that this is taken care of in the upcoming months.