4.2

Move-In Experience Survey (30-90 days post move-in)

93 CUSTOMER REVIEWS

  • 5 star

    44.5%

  • 4 star

    37.8%

  • 3 star

    10.1%

  • 2 star

    3.4%

  • 1 star

    4.2%

3.9

Quality of Home

4.1

Quality of Experience

4.1

Caring Displayed

3.9

Overall Responsiveness

RECENT REVIEWS

Show All Reviews

Sage Creek, December 2025

4

Review of Overall Experience

good service, overall nice service

Grande Pointe Meadows, December 2025

5

Review of Overall Experience

Because I was in BC when I bought this home the only person I was able to communicate with was my real estate agent and I had her hopping, she had to go back and forth with communicating with whomever in the office with my concerns but was given limited information for me. Communication needs to improve on all products and extras a customer is purchasing. Also manuals on how to actually work things in the home need improvement as I don't know if I should cap my spout outside for the sump pit. Also I did not know that the basement did not come with electrical plugs in so I had to pay and electrician to come install. There seems to be a miss between the builder and the client. There should be a person designated to the client that knows all the details about the home and have ongoing meetings with the client about all they are purchasing and what truly comes with the home or the extras the customer purchased and explain all the details about those items before the extra is purchased or installed so the client has an option on extras and get what their expectations are as they are the one paying for the items. The laminate counter tops are not good quality and mark up easily and have no idea how to deal with that. I did not even get an option to insulate the garage and I would have liked that to be done as no one spoke to me about this. First time people building a home need a hand to hold during this unknown process so a liaison person should be put in place to truly manage the customer with the builder for a smoother experience and communication. I could easily be that person since I have gone through the experience and see the miss if you want to hire me because I am a detailed person and that is what is missing in this experience.