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Everything went smooth from deciding to buying new home . I will recommend Broadview home to my friend and family . Ashley made easy for us to finalize the design and layout and the whole process was pretty smooth . I want to thanks Brendan he explained the functionality of the house as we are first time home buyer doesnt know much abt these things . Perfect home by Perfect Builders . Thanks 😊.
Dealing with Mike at the beginning of the build process and throughout was great, as was dealing with Jonah. Jonah was very knowledgable and also made good suggestions on change during the build such as ducting layout changes and bulkhead changes which were greatly appreciated. However the long delays at every stage, and certain quality issues with mainly the cabinets, but also the windows and laundry counter did make the building experience extremely stressful! Another major complaint is the smart thermostat, the house was sold to us as a smart house, but the thermostat choice means that we cannot fully utilise the system as it is not compatible with our internet service provider. I feel this is short sited as more than 50% of homes would not be able to use this system. And to get the full smart experience with our heating/ventilation we will need to spend $100’s to replace the thermostats!
Staff were supportive throughout the entire process. However, there were several deficiencies and things that were not installed/completed prior to possession and currently still outstanding or only fixed within last week, one month after possession (kitchen sink/island, fridge, window coverings, shower glass, etc.)
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Over all experience was great a few items that didn't apply to us as we have a spec home and did not pick colors or interior finishing. Over all happy with all except some cement issues again was out of the control of the builder as it rained two hours after driveway was poured.
I am happy with the quality compare with the value of the house. However, the construction team missed a lot of upgrades and changes we signed on the addendums. It resulted in very difficult to change in the later stage. Some of the problems they have to use a different way to fix which is not the best for me. The problem is I already foresee the problem as it happened more than once already. Therefore, I email the builder about my concern just to avoid that happen, and they said they will follow the plan but finally it’s still wrong... so I’m quite disappointed about that. There’s still problem not fixed yet and I still haven’t got an answer from them for how they would fix it. It’s becoming very difficult now and it could have been avoided if everything was strictly followed the most updated documents we signed. I am not sure if it’s the problem of communication or what. But I think the material Broadview home use is good. I believe they can do better if they can follow up more closely with customer’s concerns.
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