Some representatives don’t explain clearly the content of the contract, including the floor plan. All upgrade details not clearly explain to customer.
I would share our experience which turned out better than it started but I worry if other people get the same results, i doubt it. very hit and miss with staff.
At the time of moving, we had lot of issues including the furnace not working and had to be replaced and there was no contact details provided. So had to followup everytime multiple times.
The entire process has been nothing but problematic, long and drawn out. We initially purchased the lot in 2021, and now November 2023 we have finally taken possession. Our date was moved countless times, our purchase prices was audited and changed and after all that the house was a disaster when we moved in. We were “guaranteed” that things would be more than acceptable when we had our pre possession walk through, and when we came on possession day the house was in worse shape. We were told by the site supervisor that the cleaners did not do an adequate job and they even damaged items in the home…. On top of that there was numerous cracks in many floorboards and tiles throughout the house. There were many missed items in the house that were completed incorrectly or missed entirely during the construction phase… The quality of work from the cabinet and painters is HORRIBLE. Every cabinet needs attention, from scratches to nails sticking out to improper installation, and to top it off the painters left paint spatter on every surface imaginable… I spent the first 2 weeks after possession on my hands and knees cleaning every on floorboard from paint spatter and smudges, and the paint that ended up on our cabinets now need to be replaced. We’ve had more issues since we moved in than during the entire process leading up to possession and I would have never guessed the processes could get worse. The warranty departments has scheduled a trade day so I hope the majority of these issues will be addressed, however, a lot of paint touch ups I now have been told won’t be completed till our year end warranty visit. Which I understand there will most likely be more issues that arise in the trim and baseboards, but these issues should have been fixed prior to possession so now I have to wait a year with green tape all over my house, for again an issue that should have been fixed prior to possession. Additionally, we originally opted out of a medicine cabinet in our ensuite, however it was missed by the builder and there is a hole there… We forgot at first that we had originally opted out as our option appointment was over 6 months prior to possession… after weeks of being told “oh yup that cabinet is coming” I reached out to wildwood who informed me there was no cabinet… we now need to order one, which we believe Boardview should cover the cost because it was their mistake to put the hole in, nonetheless we were essentially lied to from our site supervisor about the status because if they had actually followed up with Wildwood they would have realized there wasn’t actually supposed to be a cabinet to be begin with. This wasn’t the only instance, we had quite a few issues at possession that our site supervisor told us would be done prior to our first warranty visit, which shocker WASN’T, but after weeks of not hearing from trades I reached out to them only to find out our site supervisor had never reached out to them, as they had no file for our address, even though we had been told “oh they will reach out”… this process has been such a HEADACHE. And we will still have to live with an unfinished house for at least the next year. I’m not sure I would ever buy another Broadview home or recommend them
Overall experience would have been a 5star but I’ll leave a 4star for them. They sent us a letter that grading was done. so went ahead and did our landscaping only for them to come and undo the backyard and left it that way for close to a year, we couldn’t use our backyard. We sent several emails upon email. After months and months they sent some who came and shabbily did something. I was thinking he was coming back, but up until today it’s not been perfectly done. The garage I know is a seasonal work but it took them over a year with constant reminders to fix.
Ashley super kind and very knowledgeable and caring and provided lots of info. Thank you Ashley for this beautiful house highly appreciated.
Really good experience, thank you so much for building such a nice home and making the crazy process of buying a home such a seamless experience! I am a happy homeowner.
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