4.1

Move-In Experience Survey (30-90 days post move-in)

264 CUSTOMER REVIEWS

  • 5 star

    41.4%

  • 4 star

    40.0%

  • 3 star

    11.8%

  • 2 star

    4.7%

  • 1 star

    2.2%

4.1

Quality of Home

4.1

Quality of Experience

4.1

Caring Displayed

4.2

Overall Responsiveness

RECENT REVIEWS

Show All Reviews

Crown Park TH, January 2026

2

Review of Overall Experience

I chose this home because I trusted Brookfield’s reputation for quality construction; however, I have been very disappointed with my experience. I felt rushed into taking possession last December when the house was not ready. Dust had not been cleaned from the vents and furnace, and the furnace stopped working twice within the first two days after I moved in. In addition, a large area of painting was left unfinished, paint stains were left on the flooring in multiple areas, and I had to hire a professional cleaner to remove them. The ceiling above the stairs was damaged with two holes and left unrepaired. One vent inlet was damaged, and the exterior door had three noticeable scratches. These are just a few of the issues I discovered within the first two days of moving in. I was extremely unhappy with being forced to take possession of a home that was clearly not ready. That said, I would like to acknowledge that one of Brookfield’s technicians, Gabriel, was very kind and responsible. On my first day in the home, when the furnace stopped working in –15°C weather and the house became extremely cold, Gabriel stayed for hours to help resolve the issue when the furnace contractor did not show up.

Livingston SF, January 2026

3

Review of Overall Experience

Expectations were not met very poor built quality and poor material. MOLD was present even before possession. Missed on blue print design and had to redo causing discomfort and inconvenience. Ceiling cracked and carpets came apart. Overall not worth the money. Very disappointed 😞