Brookfield Residential - Calgary

March 2026Livingston SF

Overall Rating: 3.0 / 5

I am extremely disappointed with my experience with Brookfield, and I would not recommend them to anyone. This home is only about one month old, and it already feels like every single day I am waking up to a new problem. Instead of enjoying a brand new home, I am booking time off work every week just to let repair people in and out to address issue after issue caused by poor workmanship. That is completely unreasonable for a brand new build. The only reason I am not giving 1 star across the board is because Rex, the Customer Care Coordinator, has been great. He has been responsive, professional, and helpful throughout all of this, and he is honestly the only reason this review is not even worse. Beyond that, the construction quality of this home feels cheap and done to the bare minimum, if not less. From the beginning, I had to argue to get grout and cabinets redone even though the problems were obvious. The cabinets were scratched, and it was clear there had been touch-up painting done before I even took possession of the home. The grout was inconsistent throughout the house, and I was told that this was “normal” and that it met the minimum standards. That answer alone says a lot. In a brand new home, I should not be hearing that visibly inconsistent and sloppy finishing “meets the minimum standard.” The paint situation was just as bad. The touch-ups done before possession were clearly done with a paint brush, and they were so thick and obvious that you could see the difference immediately. Anyone can tell those areas should have been done with a roller to match the finish properly. There were also paint drips everywhere. On possession day, I was actually told, “I am not a painter, this is the best I can do.” That is unacceptable in a new home that I paid a premium for. And now the bigger issues have started. We had a plumbing leak inside the wall that caused visible mold and water damage. The area had to be opened up, and mold was visible not just on the drywall but also on the wood framing. Water also leaked down into the basement ceiling and spread beyond the first visible opening. Instead of this being handled immediately the way it should have been in a brand new home, I spent the entire weekend on the phone basically demanding that the plumbing actually be fixed. I was told not to use the bathroom because the leak had not been properly resolved yet, which meant part of my brand new home was not even usable. That should never happen in a one-month-old house. To make things worse, I have now also discovered that my toilet is leaking on top of all of this. I also have something loose on the roof that flaps and makes noise when I am trying to sleep. It is exhausting. There is no peace of mind at all because every day feels like I am waiting to find the next defect. This entire experience has made it feel like Brookfield is focused on getting homes finished quickly, not getting them finished properly. I should not be fighting to have obvious issues acknowledged, and I definitely should not be dealing with leaks, mold, toilet problems, roof issues, inconsistent grout, damaged cabinets, sloppy paint touch-ups, and repeated repair appointments within the first month of ownership. Buying a new build is supposed to give you confidence and excitement. Instead, this has been stressful, frustrating, and incredibly disappointing. I would not recommend Brookfield to anyone.

March 2026Silver Spruce MU ZLL

Overall Rating: 4.0 / 5

Awesome

March 2026Livingston Meridian Towns

Overall Rating: 5.0 / 5

The team has been great! Chris, Chris, and Rhonda were all super helpful prior to possession. The warranty team has of course been great with Linda and Jerry and we have had very few items that needed to be resolved. The items we had were resolved quickly and easily!

March 2026Livingston MUZLL

Overall Rating: 5.0 / 5

Great experience overall—smooth process, clear communication, and high-quality workmanship. Very satisfied with the home and the support throughout.

March 2026Silver Spruce MU ZLL

Overall Rating: 5.0 / 5

Definitely had good experience with the sales, design and warranty team, the quality of work and design of the houses compared to the other builders that I have built with. A big compliment to our design specialist, Hinal, at the studio, with her suggestions, rations and critique of our choosing/explanations. Our home is beautiful and we are very happy with the style/colours chosen compared to my previous two new builds with Excel and Avi. It is always very hard to chose styles when there are many selections and when having that person always agreeing to our selection all the time which in the ended up being a terrible combination. Therefore, this time around, the entire house flow well and beautiful.

March 2026Livingston SD

Overall Rating: 5.0 / 5

My overall experience was good. Good a huge support from the sales team and it was amazing.

March 2026Unknown

Overall Rating: 5.0 / 5

From the weeks before and until the day of our move in, we definitely felt that the people we were dealing with at Brookfield wanted us to have a smooth and seamless move. That is from the sales (Charles and Jessica), site (Jordan), giving us support through Virtuo, and the after possession support (David and Darren) - everyone tried to make sure that our new home is ready without major issues.

March 2026Silver Spruce MU ZLL

Overall Rating: 4.0 / 5

First of all, we love our new house although it took a year to build it. The possession process went well, just some minor things that we mentioned in the two week prior possession meeting didn’t get resolved, spotted some drawers that were not been cleaned, some paint was on the floor and glass.

March 2026Starling SD

Overall Rating: 5.0 / 5

Respondent had no comments.

February 2026Starling MU

Overall Rating: 2.0 / 5

the Sales people were unprofessional, all they cared about was to push a sale, a lot of things they told us were not so and when we queried, we were told you 'signed the document', and wondered why what they told us was different from what was on the document. We thought that Brookfield at least because of their name, would be different from other builders but turned that they are all the same. They only look for opportunities to exploit unsuspecting customers. My advice to new customers would be read every line of the contracts, ask them to show you how what they showed you in the showhomes match the contract they asked you to sign. Even at that, be very vigilant. We asked questions but when we identified issues, they were quick to say 'you signed the document' i wondered why what is said by sales people could not match what was on the document. I had high hopes coming to Brookfield but sadly i can never trust them or any builder again. Home was not cleaned when we took possession, i washed my entry way myself as it was dirty with mud apparently from trades people that walked in and out of the house, the entire house was dusty. The house should have been cleaned which was not done. It has been a month since possession, i am boiling water with kettle because it takes over 2 minutes to get hot water, it was raised during possession but they said it would take time for hot water to circulate because it is new house. It has been over 2 months and i am waiting for Brookfield to look into this. A lot of other issues but i will just stop here.

February 2026Seton Brightside Towns

Overall Rating: 1.0 / 5

Lack of caring and communication

February 2026Livingtson Estate

Overall Rating: 4.0 / 5

House not as clean as I expected upon move in