RECENT REVIEWS
Show All ReviewsSeton SD, August 2025
Review of Overall Experience
We had a good experience purchasing and selecting our upgrades. From move in to now it’s has been a very unpleasant and frustrating experience. Workers were not finished when we showed up to take possession and the level of cleanliness was disappointing. Our ‘Customer Care Coordinator’, David, takes days (usually over a week) to get back to us via email and never answers the phone. Upon possession, our stove was not operational (something we identified prior and not fixed properly) so we went a week without being able to cook. Only after I had followed up multiple times via phone and email did we get a response back. Our light fixture has paint all over it (which was identified prior to possession) and still has not been fixed. I’ve submitted photos twice and still have not heard back. Our ventilation system does not work and we’ve been waiting a week to hear from the technician for an appointment. The mudding and paint throughout the house is sloppy and disappointing. We submitted everything for our 30 day appointment to have our deficiencies dealt with and it seems only paint is being dealt with today. I am beyond frustrated with the lack of communication and service from Brookfield and will most likely not be recommending them as a builder to anyone (friends, family, coworkers, community Facebook pages, etc.).
Creekstone MUZLL, August 2025
Review of Overall Experience
Impressed by the quality of work and cooperation during the construction of our home
BUILDER PROFILE
Brookfield Residential - Calgary
4906 Richard Road SW
Calgary, AB
T3E 6L1
(403) 231-8900
At Brookfield Residential, we’ve been creating ways and places to bring people together for the last 60 years. With thoughtful designs—in both our communities and our homes—we create places for people to belong, where they want to grow and put down roots.
Our passion, integrity and community spirit fuel us to build thriving communities. Our commitment to innovation, choice and affordability, as a Calgary home builder, means that more people can find their place to be. In everything we do, we are creating the best places to call home.
Brookfield Residential - Calgary Response
We appreciate your feedback and will strive to make things right.