RECENT REVIEWS
Show All ReviewsCranston EST, April 2023
Liked Most
Compared to our past building experience, the sales and design teams were enthusiastic and supportive and helpful with reasonable suggestions and solutions for the things that we needed and wanted in our new home.
Would Change
The post-possession experience has been variable. Some things have had immediate response but others have had no action even with repeated reassurances from office staff.
Rockland Park SD, April 2023
Liked Most
Overall, I would say that the quality of experience, ease of dealing with sales people, post-sale speed and efficiency, and brands of products/appliances and guidance on how to use them have been great. I have thoroughly enjoyed the experience of working with Pierre, Rex, April and Katie. I would recommend Brookfield again due to their efficient systems, processes, and people. Every home selling experience is different with different challenges, the job is to stay on top of it. That’s why the overall rating is 4/5 instead of 5/5. The old adage applies: under promise, over deliver.
Would Change
Option to upgrade garage power outlet for electric battery charging. Not advertise 6-9 month possession from purchase date on Brookfield's website with Home plans (October 2021) and deliver after 16 months. Promise 2 week updates but get sparse updates on progress (although it was consistently every 1-2 months), or don’t promise - would’ve been fine if there were no promises. Updates and care was excellent for the updates we did get, sales team did a great job whenever there were updates. A lot of life events can happen if purchase commitment and possession are more than a year apart, especially when said properties are not custom. There should be a due recourse financial or otherwise to compensate for non-natural delays. If there’s trade people shortage and costs have risen to get the work done on time, your customers expenses and interest rates have also been hit by inflation. Delaying to accommodate one party interest at the expense of other is not vocalized but it’s felt.
BUILDER PROFILE
Brookfield Residential - Calgary
4906 Richard Road SW
Calgary, AB
T3E 6L1
(403) 231-8900
At Brookfield Residential, we’ve been creating ways and places to bring people together for the last 60 years. With thoughtful designs—in both our communities and our homes—we create places for people to belong, where they want to grow and put down roots.
Our passion, integrity and community spirit fuel us to build thriving communities. Our commitment to innovation, choice and affordability, as a Calgary home builder, means that more people can find their place to be. In everything we do, we are creating the best places to call home.