Brookfield Residential - Calgary

March 2026Silver Spruce MU ZLL

Overall Rating: 5.0 / 5

Definitely had good experience with the sales, design and warranty team, the quality of work and design of the houses compared to the other builders that I have built with. A big compliment to our design specialist, Hinal, at the studio, with her suggestions, rations and critique of our choosing/explanations. Our home is beautiful and we are very happy with the style/colours chosen compared to my previous two new builds with Excel and Avi. It is always very hard to chose styles when there are many selections and when having that person always agreeing to our selection all the time which in the ended up being a terrible combination. Therefore, this time around, the entire house flow well and beautiful.

March 2026Livingston SD

Overall Rating: 5.0 / 5

My overall experience was good. Good a huge support from the sales team and it was amazing.

March 2026Unknown

Overall Rating: 5.0 / 5

From the weeks before and until the day of our move in, we definitely felt that the people we were dealing with at Brookfield wanted us to have a smooth and seamless move. That is from the sales (Charles and Jessica), site (Jordan), giving us support through Virtuo, and the after possession support (David and Darren) - everyone tried to make sure that our new home is ready without major issues.

March 2026Silver Spruce MU ZLL

Overall Rating: 4.0 / 5

First of all, we love our new house although it took a year to build it. The possession process went well, just some minor things that we mentioned in the two week prior possession meeting didn’t get resolved, spotted some drawers that were not been cleaned, some paint was on the floor and glass.

March 2026Starling SD

Overall Rating: 5.0 / 5

Respondent had no comments.

February 2026Starling MU

Overall Rating: 2.0 / 5

the Sales people were unprofessional, all they cared about was to push a sale, a lot of things they told us were not so and when we queried, we were told you 'signed the document', and wondered why what they told us was different from what was on the document. We thought that Brookfield at least because of their name, would be different from other builders but turned that they are all the same. They only look for opportunities to exploit unsuspecting customers. My advice to new customers would be read every line of the contracts, ask them to show you how what they showed you in the showhomes match the contract they asked you to sign. Even at that, be very vigilant. We asked questions but when we identified issues, they were quick to say 'you signed the document' i wondered why what is said by sales people could not match what was on the document. I had high hopes coming to Brookfield but sadly i can never trust them or any builder again. Home was not cleaned when we took possession, i washed my entry way myself as it was dirty with mud apparently from trades people that walked in and out of the house, the entire house was dusty. The house should have been cleaned which was not done. It has been a month since possession, i am boiling water with kettle because it takes over 2 minutes to get hot water, it was raised during possession but they said it would take time for hot water to circulate because it is new house. It has been over 2 months and i am waiting for Brookfield to look into this. A lot of other issues but i will just stop here.

February 2026Seton Brightside Towns

Overall Rating: 1.0 / 5

Lack of caring and communication

February 2026Livingtson Estate

Overall Rating: 4.0 / 5

House not as clean as I expected upon move in

February 2026Seton Brightside Towns

Overall Rating: 5.0 / 5

Great experience from start to finish!! Elisa was amazing to help with anything I needed

February 2026Rockland Towns

Overall Rating: 4.0 / 5

Comforting and helpful

February 2026Livingston SF

Overall Rating: 5.0 / 5

Was a lovely experience

February 2026Rockland Park MUZLL

Overall Rating: 5.0 / 5

The experience has been a very positive one. From our first meeting with Serena to our walk-through on possession day with Kjell, all representatives were highly professional and delivered an excellent standard of quality of service.