Move-In Experience Survey (30-90 days post move-in)


  • 5 star


  • 4 star


  • 3 star


  • 2 star


  • 1 star



Home Quality


Overall Service


Time Taken to Correct Items


Would Recommend Builder


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Cranston EST, April 2023


Liked Most

Compared to our past building experience, the sales and design teams were enthusiastic and supportive and helpful with reasonable suggestions and solutions for the things that we needed and wanted in our new home.

Would Change

The post-possession experience has been variable. Some things have had immediate response but others have had no action even with repeated reassurances from office staff.

Rockland Park SD, April 2023


Liked Most

Overall, I would say that the quality of experience, ease of dealing with sales people, post-sale speed and efficiency, and brands of products/appliances and guidance on how to use them have been great. I have thoroughly enjoyed the experience of working with Pierre, Rex, April and Katie. I would recommend Brookfield again due to their efficient systems, processes, and people. Every home selling experience is different with different challenges, the job is to stay on top of it. That’s why the overall rating is 4/5 instead of 5/5. The old adage applies: under promise, over deliver.

Would Change

Option to upgrade garage power outlet for electric battery charging. Not advertise 6-9 month possession from purchase date on Brookfield's website with Home plans (October 2021) and deliver after 16 months. Promise 2 week updates but get sparse updates on progress (although it was consistently every 1-2 months), or don’t promise - would’ve been fine if there were no promises. Updates and care was excellent for the updates we did get, sales team did a great job whenever there were updates. A lot of life events can happen if purchase commitment and possession are more than a year apart, especially when said properties are not custom. There should be a due recourse financial or otherwise to compensate for non-natural delays. If there’s trade people shortage and costs have risen to get the work done on time, your customers expenses and interest rates have also been hit by inflation. Delaying to accommodate one party interest at the expense of other is not vocalized but it’s felt.