Gabe, Cori, Scott
Customer service, The Studio process, better trades and workmanship
Where I come from, there's a saying "its not what they said (or did), its how they made you feel". Mary, Robyn and Cyril (the beautiful sales ladies) gave us (our family) a truly remarkable experience in the course of the purchase, so much so that we remember their names, my son remembers Robyn in particular. I only wish that that experience could be translated into the home through a more professional and supervision oriented, customer honest engineer.
If I could change anything, it would be the Engineer who supervised the poorly laid fascia that stares right at you when you stand in front of the house. Whats more is that he stood there and practically told me gibberish as to why it was done that way. Also despite the promise to follow up to see how we were doing after 60 days of moving in, no one has reached out to us.