RECENT REVIEWS
Show All ReviewsLivingston MU, March 2025
Review of Overall Experience
We are extremely satisfied with our moving-in process with Borokfield. Colby was very helpful during our home orientation prior to move-in. Both Colby and Tyson were super friendly and made this experience great. They went out of their way to ensure we were satisfied and followed up promptly with anything that wasn't finished before possession. Although there were a few things that still needed to be completed post our possession, Tyson kept a running list of them and emailed me any updates. We are very appreciative of everything Tyson has done for us. The only thing I would bring up that was probably not to our satisfaction was the move-in cleaning. A swipe on the cabinets or certain areas showed that they hadn’t been wiped properly. I hired a cleaner to come in on the second day to wipe down everything again on the upper floors. Since the cleaner also contracted with other builders for move-in cleaning, I was told that the low-touch areas weren’t completed properly. When I brought this up with Kirstyn, she promptly sent out a cleaning team to redo the basement, so there are no complaints here! 😊 There are still a few glues and paint on the floor that I can't get off myself, so I'll have to ask Brookfield again on our next walk-through.
Livingston SF, March 2025
Review of Overall Experience
Sales experience and closing was great but the construction team dropped the ball. I was supposed to get three inspections (mechanical, HOM, and keys) but because the construction team failed to notify the sales team I did not get a mechanical inspection where I could see the wiring, plumbing and stud work before they put up the gypsum boards. The other thing is that Brookfield does get things done but it’s just quite slow and requires a lot of follow up on your part. Something went wrong the day that I was supposed to get keys and the guys dealt with it right away, which is great, but I did not get all my basement keys until a month after possession. The other annoying thing with Brookfield is that they don’t allow you to bring third party inspectors at any of your inspection meetings and some of the things the inspector noted could definitely be addressed before possession so there’s less hassle on the new homeowner to try to get it rectified. The post sales experience (trying to schedule my 60 day inspection) hasn’t been that great either because there’s only one person so response is slow.
Brookfield Residential - Calgary Response
We appreciate your feedback and strive to make things right. We’ll be in touch.
BUILDER PROFILE
Brookfield Residential - Calgary
4906 Richard Road SW
Calgary, AB
T3E 6L1
(403) 231-8900
At Brookfield Residential, we’ve been creating ways and places to bring people together for the last 60 years. With thoughtful designs—in both our communities and our homes—we create places for people to belong, where they want to grow and put down roots.
Our passion, integrity and community spirit fuel us to build thriving communities. Our commitment to innovation, choice and affordability, as a Calgary home builder, means that more people can find their place to be. In everything we do, we are creating the best places to call home.
Brookfield Residential - Calgary Response
Thanks for sharing your comments. We really value your feedback!