Everyone that we have talked to or met in the duration of the whole purchase were all nice, friendly, and approachable.
They make it a fairly easy process that doesn't feel too taxing. I didn't feel pressured into buying anything and it was more about what I want than a company pushing a product line.
The timelines on when things were being done to my home were a touch on the obscure side. I understand that they had manpower issues however it was a little frustrating waiting on answers or updates.