4.2

Move-In Experience Survey (30-90 days post move-in)

226 CUSTOMER REVIEWS

  • 5 star

    47.3%

  • 4 star

    36.0%

  • 3 star

    10.4%

  • 2 star

    2.9%

  • 1 star

    3.5%

4.2

Quality of Home

4.2

Quality of Experience

4.2

Caring Displayed

4.2

Overall Responsiveness

RECENT REVIEWS

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Rockland Park MUZLL, June 2025

4

Review of Overall Experience

Overall experience has been good other than a long possession time Rex and any repairs have been great We are disappointed that there is no flashing on the roof and it is open so rain can get in. Also frustrated with the new breaker circuits as we have lived here for 3 months and we have had 4 different places in the house where electrical went off. Electrical room with vacuflo , garage with small fridge , outside electrical and storage area with deep freeze (all food thawed) The solution does not seem to be a long term answer.

Livingston MU, June 2025

4

Review of Overall Experience

Overall experience was good with Brookfield. Communication was good, the build quality is good. Some areas of improvement I would think would be the sales center explaining more features that can be added removed etc. as home buyers might not be aware of certain things, like rough ins etc. Making structural change was challenging as we wanted to change the tub to a standing shower before the structural sign-off however we are not allowed to do it. During the walkthrough before possession, most of the deficiencies were noted by Brookfield staff themselves which was appreciated, but most of them were not resolved prior to possession. All the repairs / trades only work on weekdays and do not provide exact timings for work to be done. I have had to take at least 5 days off for people to come in and do repairs. It is a bit frustrating to have to take days off from work as that costs money and time. Some comments on the community, it is a fairly highly populated community, but not enough stores to shop at. Roads are very narrow, with Garbage Bins on the roads and vehicles parked on the street, it is very difficult to drive within the residential areas. Lanes should be wide enough for two cars to pass and they aren't.